Member Registration

1. How do I register for a Disney account?
2. What are the benefits of registering?
3. How do I log in once I have registered?
4. What if I've forgotten my Account ID or password?
5. I used to log in with a Member Name, Account Name or e-mail address. Do I have an Account ID?
6. How do I change my registration information?
7. How do I change my Account ID?
8. I've accidentally registered more than once.
9. I would like to update my e-mail address.
10. I would like to delete my account.
11. I would like to update my newsletter preferences.
12. I would like to unsubscribe from your newsletters.
13. I would like to register my child for an account.
14. I started registering as a child, but I am the child's parent.
15. I am registered, but I can't log in. I receive an error message indicating that my Account ID and password are invalid.
16. I can't register. Every Account ID that I choose is unavailable.
17. I can't register. I don't live in the U.S. or Canada.
18. I can't register. When I click to submit, the form goes back to the top of the registration page.
19. I can't register. It says to correct the errors, but I don't see any.
20. What is the difference between an Account ID and a D-Name?
21. Can my D-Name be the same as my Account ID?
22. What happens after I submit my D-Name for approval?
23. How long will it take to have my D-Name approved?
24. What happens if my D-Name is not approved?
25. How will I be notified about my D-Name approval?
26. Can I change my D-Name after it is approved?
27. What are Disney Public Forums?
28. What is the difference between Disney community features and Disney Public Forums?
29. Why do I need a parent to access certain Disney community features, such as Disney Public Forums?
30. How do I get access to Parental Controls?
31. What do Parental Controls govern?
32. Do Parental Controls only govern children?
33. What is a Parental Authority?
34. Can Family Accounts have multiple Parental Authorities?
35. How do I become a Parental Authority?
36. How do I remove the World of Disney from my mobile phone, or my child's phone?

1. How do I register for a Disney account?
   
   To register for a Disney account, please visit the Your Account page click register.

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2. What are the benefits of registering?
   
   Although not required, registration is free and provides the following benefits:
   • Enjoy all the features of Disney.com, an online experience that brings together entertainment, personalization, and community.
   • Sign up for the Disney Insider e-Newsletter
   • Set up a Family Account and establish Parental Controls over your children's community settings

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3. How do I log in once I have registered?
   
   Whenever you enter a members-only area of our site, you will be prompted to log in. You may also log in by visiting the Your Account page.

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4. What if I've forgotten my Account ID or password?
   
   To retrieve your Account ID or password visit the Your Account page and then click on the Forgot Account ID link or the Forgot Password link.

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5. I used to log in with a Member Name, Account Name or e-mail address. Do I have an Account ID?
   
   Member Name, Account Name, and Account ID are all terms that refer to the same name and you can use all of these to log in. If you are used to logging in with your e-mail address you can use that as well.

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6. How do I change my registration information?
   
   To update your e-mail address and personal contact information, change your password, add new family members to your account, or modify anything else about your registration, please visit the Your Account page. Log in and then click the Account Details tab.

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7. How do I change my Account ID?
   
   We do not currently offer the ability to switch Account IDs. Once an Account ID has been associated with an account, it cannot be changed.

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8. I've accidentally registered more than once?
   
   If you have registered more than one Account ID and would like to delete the extras, please visit the Your Account page and log in using the Account ID that you would like to delete. Click the Account Details tab and then click the "Delete Your Account" button. Repeat this process for each account that you would like to delete. Please note: you must be the primary account holder, Head of Household, or Parental Authority to delete an account.

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9. I would like to update my e-mail address?
   
   If you would like to update the e-mail address associated with your account, please visit the Your Account page, log in, click the Account Details tab, and update your email address.

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10. I would like to delete my account?
    
    Please visit the Your Account page and log in using the Account ID that you would like to delete. Then click on the Account Details tab and click the "Delete Your Account" button. Please note: you must be the primary account holder, Head of Household or Parental Authority to delete an account.

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11. I would like to update my newsletter preferences?
    
    Please visit the Your Account page, log in and then click the Communication Preferences tab. You can unsubscribe from any of your subscriptions by unchecking the boxes next to your subscriptions and clicking the Submit button. You can also visit the Disney Online Preference Center to discover additional newsletters to subscribe to. If you would like to update the e-mail address to which your newsletters are sent, please visit the Your Account page, log in and then click the Account Details tab.

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12. I would like to unsubscribe from your newsletters?
    
    Please visit the Your Account page, log in and then click the Communication Preferences tab. You can unsubscribe from any of your subscriptions by unchecking the boxes next to your subscriptions and clicking the Submit button or by clicking on the unsubscribe link in the e-mail that you receive.

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13. I would like to register my child for an account?
    
    To register your child for an account, you must first register yourself for an adult account. You can do this by clicking Register on the Your Account page. Once you have registered, or if you are already a registered Guest, log in from the Your Account page. Then click the Add a New Account button and register your child for an account.

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14. I started registering as a child, but I am the child's parent?
    
    When you initially attempted to register using a child's birth date, your computer received a temporary Internet cookie (a simple text file) identifying you as a child. This is not done to inconvenience you or to violate your privacy, but to ensure that young children do not attempt to register as adults once they realize that there will be some limited restrictions on their account should they register as kids. To register as an adult, you will have to end your current Internet browser session by closing your browser. This should automatically delete the cookie on your system and allow you to register as an adult once you start a new browser session. If you still encounter this same problem, you will need to delete the cookie manually. First, you need to use your computer's "Find" function to locate a folder named "Cookies." Then open the folder and delete any cookies ending in "@disney.com" or "@go.com."

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15. I am registered, but I can't log in. I receive an error message indicating that my Account ID and password are invalid?
    
    Please verify that you are using your correct Account ID and password. To retrieve your Account ID and password, please visit the Your Account page.

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16. I can't register. Every Account ID that I choose is unavailable?
    
    Due to the large number of Guests who have already registered with us, many common names and nicknames (and also many very uncommon ones) have already been registered by other Guests and are not available for your use. If the Account ID you select is unavailable, you will automatically be prompted to choose another Account ID. Example: If you tried to register the Account ID disneysuperfan, you may want to try disneysuperfan2007. When choosing a valid Account ID, please use only lowercase letters (a-z), numbers (0-9), and the underscore (_). No other characters may be used, and there can be no blank spaces in an Account ID. Account IDs must start with a letter and must be between 4 and 24 characters. We encourage you to try registering through the Your Account page again.

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17. I can't register. I don't live in the U.S. or Canada?
    
    If you are registering as an International Guest, please click here.

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18. I can't register. When I click to submit, the form goes back to the top of the registration page?
    
    If you are returned to the top of the registration page after clicking on the button to submit your registration, it is possible that there was an error with the information you entered in one or more of the registration fields. If there is a problem with any of the information you have entered in the registration form, an error message will appear in yellow text next to the field with the information that needs to be adjusted. Please be sure to scroll down to the bottom of the registration page to check for error messages that might not be visible from the top of the page. Correct the errors in question and then submit the registration again. We encourage you to try registering through our Your Account page again.

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19. I can't register. It says to correct the errors, but I don't see any?
    
    If there is a problem with any of the information you have entered in the registration form, an error message will appear in yellow text under the field with the information that needs to be adjusted. If you are returned to the top of the registration page after clicking on the button to submit your registration, please be sure to scroll down to the bottom of the registration page to check for possible error messages that may not be visible from the top of the page. Correct the errors in question and then submit the registration again. We encourage you to try registering through the Your Account page again.

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20. What is the difference between an Account ID and a D-Name?
    
    Your Account ID is a unique name that you will use to log in to our site. Your D-Name is a unique name that will be shown on features that require a display name, such as High Score boards, and chat windows. Your D-Name should not contain any Personal Identifiable Information, such as your first and last name, physical address, street name, city, state or e-mail address.

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21. Can my D-Name be the same as my Account ID?
    
    In order to keep your Account ID and information private, please use a different name (D-name) for public areas of Disney.com.

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22. What happens after I submit my D-Name for approval?
    
    Once you enter a D-Name, it will be submitted for approval and you will be assigned a temporary D-Name.

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23. How long will it take to have my D-Name approved?
    
    Typically, your D-Name will be approved or denied within 72 hours.

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24. What happens if my D-Name is not approved?
    
    If your D-Name is denied, you will be prompted to submit a new D-Name for approval.

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25. How will I be notified about my D-Name approval?
    
    Each time you log in you will be updated as to the status of your D-Name approval. If your D-Name has been rejected you will be prompted to submit a new one.

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26. Can I change my D-Name after it is approved?
    
    We do not currently offer the ability to switch D-Names. Once a D-Name has been associated with an account, it cannot be changed. When you submit a D-Name for approval, we encourage you to choose one that you will remain satisfied with for a long time.

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27. What are Disney Public Forums?
    
    Disney Public Forums include areas, sites, or features that contain user-generated content. User-generated content includes uploading photos, stories, and/or reviews as well as posting to message boards and participating in open chat. Because it is possible for personal information to be exchanged in Disney Public Forums, we require anyone under 13 to have a parent with a validated account regulate their participation in Disney Public forums through Parental Controls. For more information about Public Forums, please view The Walt Disney Internet Group's Terms of Use.

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28. What is the difference between Disney community features and Disney Public Forums?
    
    At this time, there is no difference between Disney Public Forums and Disney community features.

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29. Why do I need a parent to access certain Disney community features, such as Disney Public Forums?
    
    Only a parent with a validated adult account can adjust Parental Controls and give children access to Disney Public Forums. Parents are also required to affirmatively accept The Walt Disney Internet Group's Terms of Use in order for their child to access Disney Public Forums.

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30. How do I get access to Parental Controls?
    
    To access Parental Controls, you must have a validated adult account. You can register or log in from the Your Account page. Once logged in, you must link your child's account to your account. You can do this from the Link an Existing Account button. Once linked, have your child log in, click the Parental Controls tab to adjust your child's settings. If your child's account is not validated, you may need to trigger an e-mail to grant chat access to your child. You can see which e-mail we have on file by having your child click the Account Details tab. If you have questions you can call customer service at 866-993-6263.

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31. What do Parental Controls govern?
    
    Parental Controls let you control a variety of community settings for your child, including:
    • Chat levels
    • Uploading content
    • Posting to message boards
    Please note: Parental Controls only govern Disney.com community settings.

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32. Do Parental Controls only govern children?
    
    Once you have enabled Parental Controls, those controls will govern any account in your family structure with a birth date under 18. At 18 the account will be given access to govern its own community settings.

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33. What is a Parental Authority?
    
    Parental Authority is a validated adult within a family account structure that has authority to add, modify and delete other accounts in the family account. Parental Authorities also have access to Parental Controls, which govern children and teens' participation in Disney community features.

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34. Can Family Accounts have multiple Parental Authorities?
    
    Yes. Family Accounts can have multiple Parental Authorities.

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35. How do I become a Parental Authority?
    
    Have your child log in from the Your Account page. Have your child click the My Account tab and then click the link to enable Parental Controls. This will send an email to the Parent's Email address we have on file with instructions on how to set your child's chat level and become a Parental Authority. You can see which email we have on file by having your child click the Account Details tab. If you have questions you can call customer service at (866) 993-6263.

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Community FAQs

1. What are Disney Public Forums?
2. What is the difference between Disney community features and Disney Public Forums?
3. What community features are available on Disney.com?
4. How do I manage my child's or teen's access to community features on Disney.com?
5. What are Disney's different levels of Chat?
6. What is SpeedChat?
7. What is SpeedChat Plus?
8. How do I use SpeedChat or SpeedChat Plus?
9. How do I chat freely with my real-life friends? What are True Friends?
10. What is a True Friend Code? How do I get and use a True Friend Code?
11. How do I use the Friends list?
12. How do I delete friends from my Friends list?
13. What does Open Chat with any Disney Member mean?
14. Is there a bad word filter for Disney chat?
15. What does Upload Content mean?
16. What does Post to Message boards mean?
17. How can I find out more about my account on hold?
18. What is a member page?
19. How do I create a member page?
20. How do I save a member page?
21. How do I delete a member page?
22. How do friends leave messages on my page?
23. What is a Friend sticker?
24. How do I get Friend stickers?

1. What are Disney Public Forums?
   
   Disney Public Forums include areas, sites, or features that contain user-generated content. User-generated content includes anything created by our users -- like uploading photos, stories and/or reviews as well as posting to message boards and participating in open chat. Because it is possible for personal information to be exchanged in Disney Public Forums, we require anyone under 13 to have a parent with a validated account regulate their participation in Disney Public forums through Parental Controls. For more information about Public Forums, please view The Walt Disney Internet Group's Terms of Use.

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2. What is the difference between Disney community features and Disney Public Forums?
   
   At this time there is no difference between Disney Public Forums and Disney community features.

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3. What community features are available on Disney.com?
   
   Disney.com offers a chat feature for registered members of Disney.com. There are several chat options that members can choose from. SpeedChat is the most basic level and the default setting available for all Disney.com members. For children under 13, any level of chat above SpeedChat must be enabled by a parent using Parental Controls. Parents can also use Parental Controls to modify the chat settings for their children under the age of 18.

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4. How do I manage my child's or teen's access to community features on Disney.com?
   
   Parents can use Parental Controls to allow their children under the age of 13 to use chat levels above SpeedChat. Parents can also use Parental Controls to modify the community settings for their kids under the age of 18. To access Parental Controls, you must have a validated adult account. Just register or log in from the Your Account page and click on "Link an Existing Account" to link your child's account to your account. Once linked, go to your child's Account Details tab and click "Enable Parental Controls."

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5. What are Disney's different levels of chat?
   
   There are three levels of Disney chat: SpeedChat, SpeedChat Plus and Open Chat (including True Friends). All Disney members have access to SpeedChat at all times.

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6. What is SpeedChat?
   
   SpeedChat is Disney's default chat setting that allows Disney members to chat with each other by choosing from a pre-approved list of questions and statements. It is a dynamic point-and-click chat system that allows for personal expression, questions, answers, and game advice.

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7. What is SpeedChat Plus?
   
   

   SpeedChat Plus - Allows chat with other Disney members by using words included in the Disney SpeedChat Plus dictionary. Words that are not in the dictionary will be highlighted in red so you can choose alternative words before sending your message. If you turn off SpeedChat Plus, you will be defaulted to SpeedChat, where you can chat with other members by choosing from a pre-approved list of questions and statements.
   
   Attempting to send your message by pressing the enter key without changing words not in the SpeedChat Plus dictionary will cause those words to flash and your message will not be sent.
   
   Attempting to send your message by pressing the enter key twice in rapid succession without changing words not in the SpeedChat Plus dictionary will cause those words to be replaced by words from the Disney SpeedChat dictionary and your message will be sent.
   
   Attempting to send your message by pressing the enter key prior to changing words not in the SpeedChat Plus dictionary will cause those words to flash and your message will not be sent.
   
   Attempting to send your message by pressing the enter key twice in rapid succession prior to changing words not in the SpeedChat Plus dictionary will cause those words to be replaced by words from the Disney SpeedChat dictionary and your message will be sent.

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8. How do I use SpeedChat or SpeedChat Plus?
   
   You can access SpeedChat or SpeedChat Plus from the speech bubble icon in the upper right corner of Disney.com or by clicking a link to enter or join a chat.

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9. How do I chat with my real-life friends? What are True Friends?
   
   

   The True Friends feature allows you to chat with your real-life friends on Disney.com. If you are under 13, your parent must enable this feature using Parental Controls and accepting Terms of Use on your behalf. If you are 13 or over, you can enable the True Friends feature by logging in to Your Account, accepting the Terms of Use (if you didn't do so during registration), and clicking on Enable Community Settings. However, if you are under 18 and your parent has already enabled Parental Controls, you will need your parent to modify your settings.
   
   When a parent enables the True Friends feature, they can choose one of two levels:
   Limited True Friends means that parental approval is required before a True Friend Code is given or accepted. This is recommended for children who are new to chatting online. Unlimited True Friends allows members to generate and accept True Friend Codes without parental approval. This is recommended for anyone who understands how to make friends safely online.

   When a parent enables the True Friends feature, they can choose one of two levels:

   • Limited True Friends means that parental approval is required before a True Friend Code is given or accepted. This is recommended for children who are new to chatting online.
   • Unlimited True Friends allows members to generate and accept True Friend Codes without parental approval. This is recommended for anyone who understands how to make friends safely online.

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10. What is a "True Friend Code"? How do I get and use a "True Friend Code"?
    
    A True Friend Code is used in the True Friends feature to let you chat freely with your real-life friends. Once the True Friends feature is enabled, you can request a True Friend Code from the Friends panel in the upper right corner of Disney.com. Click on the "Open Friend Maker" button to open a panel that will offer you the chance to either get a new True Friend Code, or to type in a True Friend Code from someone else. A True Friend Code is a temporary computer-generated code word that is assigned to you and to you alone. Each time you get a True Friend Code, a new random code will be assigned to you. Tell this True Friend Code to your real-life friend outside of the game. When your friend logs into Disney.com and enters the True Friend Code, the two of you will be marked as "True Friends" and you will be able to chat with each other. Your friend only has 48 hours to enter your True Friend Code. If he or she doesn't enter it in that time, it goes away, and you will have to get another one. But once you become true friends, you'll stay that way unless one of you decides to break the friendship. Each True Friend Code can only be entered by one real-life friend, and then it goes away. If you want to become True Friends with multiple people, you should get several True Friend Codes--one for each friend. For more information on how to chat safely online, please visit our safety page at: http://home.disney.go.com/guestservices/safety.

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11. How do I use the Friends list?
    
    The Friends list appears in the upper right corner of Disney.com when you are logged in. Click on it to see a list of your friends. You can click on a friend's icon or avatar for information about that Disney member. You can also click their icon in a SpeedChat Room to get their profile and request a friendship. The Friends list is also sortable, making it easy for you to find your friend. You can arrange them by D-name, location, and their online/offline status. You can easily add up to 300 friends to your list or remove any friend from your list at any time.

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12. How do I delete friends from my Friends list?
    
    In order to delete a friend, first open your Friends list if it is closed. Once you have found the friend you would like to delete from your Friends list, simply click the red X to the right of their name. You will then be asked if you really want to delete this friend. Click "Yes" on this confirmation screen to complete the process of removing a friend from your Friends list. Your D-name will be removed from their Friends list, too.

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13. What does Open Chat with any Disney Member mean?
    
    Open Chat with any Disney Member means chatting and making friends with other members in the Disney community without exchanging a True Friend Code. Open Chat with any Disney Member is only recommended for teens and adults who have a sophisticated understanding of Internet safety and are comfortable chatting online with people they may not know. This feature is not currently available on Disney sites.

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14. Is there a bad word filter for Disney chat?
    
    Yes. We make every effort to eliminate obscenities from messages sent within Disney products that offer chat. For more information on how to chat safely online, please visit our safety page at: http://home.disney.go.com/guestservices/safety.

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15. What does Upload Content mean?
    
    Upload Content means adding personal pictures, stories, reviews and more to Disney sites.

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16. What does Post to Message boards mean?
    
    Post to Message boards means posting comments on Disney Message boards.

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17. How can I find out more about my account on hold?
    
    If your account is on hold and you would like to find out more, please contact us at community@disneyonline.com.

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18. What is a member page?
    
    A member page enables Guests to experience Disney content in a new and innovative way through an interface that allows them to create a page with all their favorite videos, music, games, badges and digital toys.

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19. How do I create a member page?
    
    In order to create a page, you must be a registered member of Disney.com. Once you create an account, you can go to http://disney.go.com/mypage/ and click on any of the "Create Your Own Page!" tiles or you can click on "Create" within your backpack and repeat the same step above.

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20. How do I save a member page?
    
    Once you pick a name and theme for your new page, you can save your page through the Channel Editor. Just click "Save Channel" and wait for the success message.

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21. How do I delete a member page?
    
    There are two ways you can delete a page. You can click on "Create" within your backpack and then click "Delete Page" under that specific page. Another way you can delete a page is by clicking on "Profile" within your backpack and then clicking "Pages." You will then follow the same steps above.

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22. How do friends leave messages on my page?
    
    Leave your Guestbook on so friends can drop friend stickers or comments on your page.

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23. What is a Friend sticker?
    
    A friend sticker is message that someone can leave in your Guestbook. If someone leaves a Friend sticker on your page, you can click "accept" and then you'll be able to speed chat friends. And to make friends with someone, drop a Friend sticker in their Guestbook.

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24. How do I get Friend stickers?
    
    You can buy friend stickers to leave on someone's page in the Shop, where you can trade in D-Points for stickers. When you buy a sticker in the Shop, it goes into your Stuff/Stickers.

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Advertising Opportunities

1. How do I advertise on your Web site? What are your rates?
2. Do you have a banner exchange or affiliate program?
3. Will you place a link to our site in exchange for one to Disney.com on ours?
4. I saw a product or service advertised in one of your online banner ads that is no longer running on your site. How do I get information on that product?

1. How do I advertise on your Web site? What are your rates?
   
   Our Advertising Opportunity home page provides detailed information on the advertising rates and specifications for our entire family of sites. All ad content must comply with our Guidelines for Advertising and Basic Terms and Conditions.

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2. Do you have a banner exchange or affiliate program?
   
   We no longer have a general banner exchange program.

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3. Will you place a link to our site in exchange for one to Disney.com on ours?
   
   Disney does not offer links from Disney.com out to other sites. However, we do offer other advertiser solutions -- for details, please see our media kit.

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4. I saw a product or service advertised in one of your online banner ads that is no longer running on your site. How do I get information on that product?
   
   The products and services featured in our online banner advertisements are produced by third-party vendors. These companies are not subsidiaries of The Walt Disney Company and, once an advertisement has been removed from our site, Disney.com Guest Services cannot offer any specific information regarding the products previously advertised. You may wish to search for more information on that product using your favorite Internet search engine. You can find lots of great Disney treasures and gifts at DisneyShopping.com.

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Corporate Information

• Business Proposals
• 1. I reside outside of the United States and I would like to submit a business proposal. How can I find a list of the Disney offices in my country?
• Disney Meetings
• 1. I am interested in hosting a business meeting at one of your Resorts. What do I need to do?
• Disney Seminars
• 1. Do you still offer seminars on the Disney brand of customer service?
  2. Do you offer any "behind-the-scenes" tours or seminars?
• Donations
• 1. We are holding a charity fundraiser. How can I request a donation from Disney?
  2. Do you grant wishes for children with life-threatening illnesses?
  3. Do you grant wishes for adults with life-threatening illnesses?
• Employment Opportunities
• 1. How can I get a job working for the Walt Disney Company?
  2. I would like to be an animator. What college should I go to?
  3. I would like to be an actor in a Disney film or television series. How do I get started?
  4. I would like to do voices for your animated features. How do I get started?
  5. I would like to be a singer for Disney. How do I get started? How do I send you a demo tape?
  6. How can I get to be an entertainer at Disney?
  7. I am a screenwriter. Can I send you my script for review?
  8. How do I find out about career opportunities at The Disney Store in my local community?
  9. I've heard Disney has a strict dress code. Is that true?
• Fan Mail
• 1. How can I write to a particular actor or singer?
• Studio Operations
• 1. Do you offer any production or post-production services at The Walt Disney Studios?

Business Proposals

1. I reside outside of the United States and I would like to submit a business proposal. How can I find a list of the Disney offices in my country?
   
   We have offices all over the world. We do not have a central listing of these offices and it is beyond the scope of this FAQ to provide a mailing address for every subsidiary of The Walt Disney Company worldwide. We suggest that you consult the local business directories in your home country for assistance.

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Disney Meetings

1. I am interested in hosting a business meeting at one of your Resorts. What do I need to do?
   
   Please review our Meetings Resource Guide for complete information on the meeting facilities at our Resorts, Theme Park group events, and exclusive Theme Park tickets and benefits. Meeting facilities are available at both Disneyland® Resort in California and Walt Disney World® in Florida.

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Disney Seminars

1. Do you still offer seminars on the Disney brand of customer service?
   
   If you're interested in discovering the business behind the Disney magic, our Disney Institute Business Programs may be for you. For more than 15 years, professionals from around the world have come to Walt Disney World Resort to seek the best practices for benchmarking purposes and discover the "Disney approach" to current business and management issues. Learn about our unique approach to professional development by taking a peek at our campus -- the Disney Institute -- or by requesting more information or simply browsing through our different offerings for individuals and groups. We hope you'll visit us soon, so we can add your name to our growing list of alumni who have discovered the business behind the magic!
2. Do you offer any "behind-the-scenes" tours or seminars?
   
   The Disney Institute offers several behind-the-scenes tours at the Walt Disney World Resort. These incredible programs are a Disney fan's wish come true -- the chance to learn fascinating "inside stories" about Walt Disney World Resort. Disney facilitators guide you through fun-filled and fascinating overviews of the inner workings, thought processes, ideas, and visions behind everything from animation to architecture to Yuletide decorations. Visits to selected behind-the-scenes locations leave even the most seasoned Walt Disney World guest with a healthy sprinkling of pixie dust!

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Donations

1. We are holding a charity fundraiser. How can I request a donation from Disney?
   
   Due to the large volume of solicitations we receive, we ask that you take note of the following guidelines in order for us to consider your request:
   • We can only make donations to a federally licensed (501(c)(3)) nonprofit, charitable agency.
   • A solicitation letter must be submitted via U.S. mail on the official organization letterhead and must include the date of the event, if applicable, contact name and number, and any other pertinent information.
   • If you are requesting a donation for a specific event, we must receive the letter in our office at least 4-6 weeks prior to the date of the event.
   • The event must be strictly for fundraising purposes. We do not support incentive or reward programs.
   
   Please find the geographical location your organization falls under: For organizations based in the California counties of Los Angeles, Ventura, San Bernardino, and Riverside:

   The Walt Disney Company- Corporate Relations
   Attn: Charitable Requests
   500 South Buena Vista Street
   Burbank, CA 91521-3609

   For organizations based in California (other then Los Angeles, Venture, San Bernardino and Riverside counties), Oregon, Washington, Idaho, Arizona, Texas, Colorado, Utah, New Mexico, Montana, Hawaii or Alaska:

   www.disneyland.com/publicaffairs
   (Note: mailed, faxed or e-mailed requests are no longer accepted)

   For organizations based in Orange, Osceola, Polk, Lake, Brevard and Seminole Counties in Central Florida:

   Community Relations
   Walt Disney World Co.
   P. O. Box 10000
   Lake Buena Vista, FL 32830-1000

   For organizations based in the greater New York area:

   The Walt Disney Company
   77 West 66th Street, 9th Fl.
   New York, NY 10023
   (212) 456-7498

   For organizations based in North America:

   Disney Worldwide Outreach
   500 S. Buena Vista St.
   Burbank, CA 91521-3613

   For organizations based in Europe, Middle East and Africa:

   The Walt Disney Company Europe S.A.S.
   1 rue de la Galmy, Chessy
   77776 Marne-la-Vallée Cedex 9
   France
   phone: 33 (0)1 64 17 53 23
   fax: 33 (0)1 64 17 54 46

   For organizations based in the Asia/Pacific regions:

   Hong Kong Disneyland
   Arco Tower
   1-8-1, Shimo-Meguro
   Meguro-Ku, Tokyo
   #153-8922
   Japan

   Outside of these areas, The Walt Disney Company works with several national charities, including the Make-A-Wish Foundation, Starlight Starbright Children's Foundation, Boys & Girls Clubs of America, The Marine Toys for Tots Foundation and First Book, to name a few. By working with these organizations, we provide financial and in-kind contributions which in turn are passed on to their local chapters to support communities across the nation.

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2. Do you grant wishes for children with life-threatening illnesses?
   
   For requests such as these, we work on a case-by-case basis for individual children through wish-granting organizations like the Make-A-Wish Foundation. We suggest you contact the main office of the Make-A-Wish Foundation and they can refer you to the office closest to you. Their number is (800) 722-9474. You may also contact them via their official Web site at www.wish.org.

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3. Do you grant wishes for adults with life-threatening illnesses?
   
   For requests such as these, we work on a case-by-case basis for individuals through wish granting organizations such as the Dream Foundation. We suggest you contact the main office of the Dream Foundation to see if they might be able to assist you. Their number is (805) 564-2131. You may also contact them via their official Web site, at: www.dreamfoundation.org

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Employment Opportunities

1. How can I get a job working for the Walt Disney Company?
   
   Please visit our Disney Careers site for information on the latest job opportunities and interniships within our company.

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2. I would like to be an animator. What college should I go to?
   
   We cannot recommend a particular college or art school. That is an individual decision. However, the Walt Disney Feature Animation group does distribute a recommended course of study for students. For more information about the types of coursework recommended for future artists, please visit our Disney Careers site. Additional recommended reading suggestions can be found here. Walt Disney Feature Animation offers entry-level training programs for talented individuals at various locations. Also, we actively recruit on a number of campuses for talented individuals in this area. For further information, please visit our Feature Animation page. You can also write to:

   Walt Disney Feature Animation
   c/o: Artistic Submission Information
   500 South Buena Vista Street
   Burbank, CA 91521-7454

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3. I would like to be an actor in a Disney film or television series. How do I get started?
   
   As with any career, education and practice are important. A good first step would be to discuss your interests with a school counselor or drama teacher. If you are not currently enrolled in school, we recommend taking some drama courses at your local college. We suggest you familiarize yourself with a local theater group in your area, and read the entertainment industry trade papers, which are available at most libraries. In these you will find advertisements for upcoming auditions. Also, The Walt Disney Company employs thousands of performers for the various Theme Parks and Resorts. Auditions are held regularly to cast singers, dancers, actors, DJs and VJs, musicians, and bands. For information on these exciting opportunities, please visit our Disney Audition site. When you feel ready to do so, you might consider finding an agent. Their job is to locate work suitable for you. As most film and television organizations require agency representation, having an agent is almost essential for getting paid work. Please understand that we cannot recommend a particular agent or talent agency. For information on how to find an agent in your area, please consult your local entertainment trade papers or the career and entertainment sections of your local library.

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4. I would like to do voices for your animated features. How do I get started?
   
   Professional actors voice all of our animated characters. We recommend you develop a solid acting background before you investigate the possibility of doing voiceover work. As with any career, education and practice are important. A good first step would be to discuss your interests with a school counselor or drama teacher. If you are not currently enrolled in school, we recommend taking some drama courses at your local college. We suggest you familiarize yourself with a local theater group in your area, and read the entertainment industry trade papers, which are available at most libraries. In these you will find advertisements for upcoming auditions. Also, The Walt Disney Company employs thousands of performers for the various Theme Parks and Resorts. Auditions are held regularly to cast singers, dancers, actors, DJs and VJs, musicians, and bands. For information on these exciting opportunities, please visit our Disney Audition site. When you feel ready to do so, you might consider finding an agent. Their job is to locate work suitable for you. As most film and television organizations require agency representation, having an agent is almost essential for getting paid work. Please understand that we cannot recommend a particular agent or talent agency. For information on how to find an agent in your area, please consult your local entertainment trade papers or the career and entertainment sections of your local library.

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5. I would like to be a singer for Disney. How do I get started? How do I send you a demo tape?
   
   As with any career, education and practice are important. A good first step would be to discuss your interests with your school counselor or music teacher. If you are not currently enrolled in school, we recommend taking some singing and drama courses at your local college. We suggest you familiarize yourself with a musical theater group in your area, and read the entertainment industry trade papers, which are available at most libraries. In these you will find advertisements for upcoming auditions. Also, The Walt Disney Company employs thousands of performers for the various Theme Parks and Resorts. Auditions are held regularly to cast singers, dancers, actors, DJs and VJs, musicians, and bands. For information on these exciting opportunities, please visit our Disney Audition site. When you feel ready to do so, you might consider finding an agent. Their job is to locate work suitable for you. As most recording organizations require agency representation, having an agent is almost essential for getting paid work. Please understand that we cannot recommend a particular agent or talent agency. For information on how to find an agent in your area, please consult your local entertainment trade papers or the career and entertainment sections of your local library. It is the long-standing policy of the Walt Disney Company not to accept unsolicited submissions of creative material. Please do not send us any demo tapes.

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6. How can I get to be an entertainer at Disney?
   
   If you are interested in employment opportunities in entertainment at Disney theme parks, please visit our Disney Audition site.

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7. I am a screenwriter. Can I send you my script for review?
   
   It is the policy of the Walt Disney Company not to accept the submission of creative materials such as scripts, design concepts, etc., without prior authorized invitation.

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8. How do I find out about career opportunities at The Disney Store in my local community?
   
   We recommend you contact a member of management at your local Disney Store. He or she will be happy to assist you, or direct you to a District Manager for additional information.

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9. I've heard Disney has a strict dress code. Is that true?
   
   Some business areas, such as Theme Parks and Resorts, do have specific grooming guidelines. In most other areas of the Company, employees dress appropriately for the job function or work they are performing.

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Fan Mail

1. How can I write to a particular actor or singer?
   
   The performers you are referring to are not permanent employees of The Walt Disney Company and, therefore, we cannot provide contact information, forward e-mail, or grant meetings or interviews on their behalf. You may wish to use your favorite Internet search engine to determine if the performer to whom you wish to write has an official Web site or fan club, or an agent to whom you may direct your letter. A good place to start your search is the Internet Movie Database. Just type the name of the performer in the search field and wait for the performer's biography page to come up. Then click on "Agent" under the Biographical links section, or "Official Site" under the External Links section.

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Studio Operations

1. Do you offer any production or post-production services at The Walt Disney Studios?
   
   Please visit our Walt Disney Studio Operations site for a complete guide to the production and post-production facilities, services, and vehicles that The Walt Disney Studios leases to motion picture and television production companies.

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D-Cards

1. If I have a question, comment, or issue with D-Cards on American Greetings, who can I contact?
2. How are D-Cards on AmericanGreetings.com different from my old D-Cards?
3. I've received notification of a D-Card in my e-mail. How do I view the card?
4. I have deleted the e-mail notifying me of a D-Card I received. If I give you my e-mail address and the sender's e-mail address, can you find it for me?

1. If I have a question, comment, or issue with D-Cards on American Greetings, who can I contact?
   
   AmericanGreetings.com provides full service customer support via Web, e-mail, and phone. For more information on American Greetings Customer Service, please visit the AmericanGreetings.com Web site.

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2. How are D-Cards on AmericanGreetings.com different from my old D-Cards?
   
   When you subscribe to AmericanGreetings.com we are able to offer you a high level of service and wonderful features including online scrapbooks, e-calendars, and uploading of personal photos to your D-Cards. For a more comprehensive list of features, click here.

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3. I've received notification of a D-Card in my e-mail. How do I view the card?
   
   The e-mail that you received notifying you that you received a D-Card included a Web link for the card. To view your D-Card, just click on the link. The link URL (Web site address) may be very long, so it is possible that your e-mail program may "wrap" the URL (splitting it into two separate lines). If so, you may need to manually copy or type the full retrieval URL directly into the address field of your Internet browser to view your card. Enjoy your D-Card!

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4. I have deleted the e-mail notifying me of a D-Card I received. If I give you my e-mail address and the sender's e-mail address, can you find it for me?
   
   Due to privacy restrictions and other issues, we are not able to do this for you. You may wish to contact the person who sent you the D-Card. When a D-Card is sent, both the sender and the recipient receive a copy of the notification e-mail. The person who sent you the card may still have his/her copy, and could forward the D-Card retrieval URL (Web site address).

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Desktop Fun

• Icons
• 1. Where can I download Disney icons?
  2. I have a question about some Disney icons that I downloaded from a non-Disney.com Web site.
• Screensavers
• 1. Where can I download screensavers from your site?
  2. When will you add new screensavers to your Desktop Stop?
  3. I previously downloaded a screensaver from your site and want to download it again, but I can no longer find it on your site. How can I get a new copy? Can you e-mail it to me?
  4. I used to have some software that featured a particular screensaver, but no longer have that software. Can I download the screensaver from your Web site, or can you send a new copy of it to me via e-mail?
  5. I am a PC user. How do I install a screensaver from your Desktop Stop?
  6. I am a Mac user. How do I install a screensaver from your Desktop Stop?
  7. I am a PC user and I no longer want to use your Disney screensaver. How do I change my screensaver?
  8. I am a Mac user and I no longer want to use your Disney screensaver. How do I change my screensaver?
  9. I have a question about a Disney screensaver that I downloaded from a non-Disney.com Web site.
• Wallpaper
• 1. Where can I download wallpaper from your site?
  2. When will you add new wallpaper to your Desktop Stop?
  3. I am a PC user. How do I install a desktop picture from your Desktop Stop?
  4. I am a Mac user. How do I install a desktop picture from your Desktop Stop?
  5. I am a PC user. How do I install a wallpaper tile from your Desktop Stop?
  6. I am a Mac user. How do I install a wallpaper tile from your Desktop Stop?
  7. I am a PC user and I no longer want to use your Disney wallpaper. How do I change my wallpaper?
  8. I am a MAC user and I no longer want to use your Disney wallpaper. How do I change my wallpaper?
  9. I previously downloaded wallpaper from your site and want to download it again, but I can no longer find it on your site. How can I get a new copy? Can you e-mail it to me?
  10. I have a question about some Disney wallpaper that I downloaded from a non-Disney.com Web site.

Icons

1. Where can I download Disney icons?
   
   Disney icons can be found at our Disney's Desktop Stop site. Enjoy the Disney icons!

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2. I have a question about some Disney icons that I downloaded from a non-Disney.com Web site?
   
   We do not offer support for icons downloaded from any non-Disney Web site. We suggest that you refer any questions or issues you may be experiencing to the Web master of the site from which you downloaded the icons.

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Screensavers

1. Where can I download screensavers from your site?
   
   We have screensavers all over Disney.com! We suggest that you begin at our Desktop Stop. Note: Not every character or film featured on our Desktop Stop has a screensaver available. Enjoy the screensavers!

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2. When will you add new screensavers to your Desktop Stop?
   
   We're always working to make this site the best that it can be, and we're constantly adding new screensavers to our site. We suggest that you visit our Desktop Stop periodically to see all the new fun and features that we have added for you.

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3. I previously downloaded a screensaver from your site and want to download it again, but I can no longer find it on your site. How can I get a new copy? Can you e-mail it to me?
   
   Some screensavers are featured on our site as part of a promotion for a movie or other event, and are available for only a limited time before being permanently deleted from our site. Once a screensaver has been removed from our site, it is no longer available for downloading. Unfortunately, we cannot provide a copy of any such deleted screensaver via e-mail. We suggest that you use our online Search Feature to see if the screensaver you are searching for is still available anywhere on our Web site. Just type in "screensaver" or "screen saver" and click on the GO button. We have lots of great screensavers for you to download and enjoy at our Desktop Stop.

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4. I used to have some software that featured a particular screensaver, but no longer have that software. Can I download the screensaver from your Web site, or can you send a new copy of it to me via e-mail?
   
   We do not have any screensavers featured on our site from any Disney Interactive home software, and we cannot send you a copy of any such screensaver via e-mail. You may wish to search Disney Shopping.com to see if the software you previously owned is still available for purchase.

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5. I am a PC user. How do I install a screensaver from your Desktop Stop?
   
   Instructions on how to download our screensavers can be found at Disney's Desktop Stop Help section.

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6. I am a Mac user. How do I install a screensaver from your Desktop Stop?
   
   Instructions on how to download our screensavers can be found at Disney's Desktop Stop Help section.

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7. I am a PC user and I no longer want to use your Disney screensaver. How do I change my screensaver?
   
   To change to a new screensaver:
   1. Click the Start menu, choose Settings, and then choose Control Panel.
   2. Double-click the Display icon.
   3. Select the Screen Saver tab from your Display Properties dialog box.
   4. Choose the screensaver you would like to use from the pull-down menu, or "None."
   5. Click OK.

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8. I am a Mac user and I no longer want to use your Disney screensaver. How do I change my screensaver?
   
   To change to a new screensaver:
   1. Download and save the new screensaver file you wish to use to your desktop (Mac OS 8.0 and above).
   2. Locate "System Folder" on your hard drive and drag the screensaver into it.
   3. When asked to put file in the Control Panels folder, select OK.
   4. Restart.

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9. I have a question about a Disney screensaver that I downloaded from a non-Disney.com Web site?
   
   We do not offer support for screensavers downloaded from any non-Disney Web site. We suggest that you refer any questions or issues you may be experiencing to the Web master of the site from which you downloaded the screensaver.

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Wallpaper

1. Where can I download wallpaper from your site?
   
   We have wallpaper all over Disney.com! Our wallpaper comes in two forms: desktop Pictures, which place a single large wallpaper image in the center of your screen, and Wallpaper Tiles, which repeat a single small image dozens of times, creating a tiled pattern on your desktop. We suggest that you begin your search for wallpaper at our Desktop Stop. For additional wallpaper, you may also wish to use our online Search Feature. Just type in "wallpaper" or "desktop picture" and click on the GO button. Enjoy the wallpaper!

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2. When will you add new wallpaper to your Desktop Stop?
   
   We're always working to make this site the best that it can be, and we're constantly adding new wallpaper to our site. We suggest that you visit our Desktop Stop periodically to see all the new fun and features that we have added for you.

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3. I am a PC user. How do I install a desktop picture from your Desktop Stop?
   
   Instructions on how to download our screensavers can be found at Disney's Desktop Stop Help section.

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4. I am a Mac user. How do I install a desktop picture from your Desktop Stop?
   
   Instructions on how to download our screensavers can be found at Disney's Desktop Stop Help section.

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5. I am a PC user. How do I install a wallpaper tile from your Desktop Stop?
   
   Instructions on how to download our screensavers can be found at Disney's Desktop Stop Help section.

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6. I am a Mac user. How do I install a wallpaper tile from your Desktop Stop?
   
   Instructions on how to download our screensavers can be found at Disney's Desktop Stop Help section.

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7. I am a PC user and I no longer want to use your Disney wallpaper. How do I change my wallpaper?
   
   To change to a new screensaver:
   1. Click the Start menu, choose Settings, and then choose Control Panel.
   2. Double-click the Display icon.
   3. Select the Background tab from your Display Properties dialog box.
   4. Choose the new wallpaper image you would like to use from the pull-down menu, or "None."
   5. Select "Center" or "Tile" under Picture Display, as appropriate.
   6. Click OK.

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8. I am a Mac user and I no longer want to use your Disney wallpaper. How do I change my wallpaper?
   
   
   1. Hold down the "Control" key, click on desktop, and Select "Change desktop Background?"
   2. Choose "Select Picture?", Locate the file you would like to use for your new wallpaper, and then click "Set desktop."

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9. I previously downloaded wallpaper from your site and want to download it again, but I can no longer find it on your site. How can I get a new copy? Can you e-mail it to me?
   
   Some desktop pictures and wallpaper tiles are featured on our site as part of a promotion for a movie or other event, and are available for only a limited period of time before being permanently deleted from our site. Once the wallpaper files have been removed from our site, they are no longer available for download. Unfortunately, we cannot provide copies of any such files via e-mail. We suggest that you use our online Search Feature to see if the wallpaper you are searching for is still available anywhere on our Web site. Just type in "wallpaper" or "desktop picture" and click on the GO button. We have lots of great wallpaper for you to download and enjoy at our Desktop Stop.

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10. I have a question about some Disney wallpaper that I downloaded from a non-Disney.com Web site?
    
    We do not offer support for wallpaper downloaded from any non-Disney Web site. We suggest that you refer any questions or issues you may be experiencing to the Web master of the site from which you downloaded the wallpaper.

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Disney Connection

1. What is Disney Connection?
2. Can anyone access Disney Connection?
3. For whom is Disney Connection intended?
4. Where can I learn more about Disney Connection?

1. What is Disney Connection?
   
   Disney Connection is an online entertainment destination included at no extra charge with certain high-speed Internet services. Content within Disney Connection is updated weekly and includes games, activities, videos, classic cartoons and more. Visit www.disneyconnection.com for more information.

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2. Can anyone access Disney Connection?
   
   Disney Connection is accessible to subscribers of certain high-speed Internet services. Visit www.disneyconnection.com to find out if you have access.

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3. For whom is Disney Connection intended?
   
   From activities, games and classic cartoons to movie previews, music videos and more, Disney Connection provides age-appropriate content for preschoolers, kids, tweens and Disney enthusiasts. There is fun for the whole family! Visit www.disneyconnection.com for more information on the content within Disney Connection.

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4. Where can I learn more about Disney Connection?
   
   Visit www.disneyconnection.com for more information about Disney Connection.

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Disney Cruise Line

1. Where can I get more information about the Disney Cruise Line?
   
   For more information about the Disney Cruise Line, please visit our overview page or browse our frequently asked questions.

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Disney Vacation Club

1. Where can I get more information about the Disney Vacation Club?
   
   For more information about the Disney Vacation Club, please visit our overview page or browse some frequently asked questions.

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Adventures by Disney

1. Where can I get more information about Adventures by Disney?
   
   For more information about Adventures by Disney, please visit our overview page or browse our frequently asked questions.

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Disney Destinations

• Walt Disney World
• Disneyland Resort
• Disney Cruise Line
• Disney Institute
• DisneyQuest
• Disney Vacation Club
• 1. How do I join the Disney Vacation Club? What are the benefits?
  2. How do I get your " Disney Vacation Secrets Revealed" video?
  3. How is Disney Vacation Club different from other time-share programs?
  4. Why is Disney involved in vacation ownership?
  5. As a Member, do I always have to stay at a Disney Vacation Club Resort?
  6. May I vacation more than once a year?
  7. Is Disney Vacation Club really owned by The Walt Disney Company?
  8. If I seek additional information about Disney Vacation Club, will I be pressured to buy?
  9. Where can I find out about your participating Resorts and vacation destinations?
  10. I am a member. How do I access the members-only portion of the Web site?
  11. I am a member. How do I refer a friend to the Disney Vacation Club?
  12. I am a member and I still have a question about my account.
• Disney Weddings
• 1. Can I get married at one of your Parks?
  2. What documents will I need for my Disney wedding?
  3. What is a Disney wedding going to cost?
  4. When can I reserve my wedding date?
  5. Does Disney offer any kind of photography and videography service for my event?
  6. I love Mickey and Minnie. Could they act as Best Man and Maid of Honor at our wedding?
  7. Is it proper etiquette to have my guests pay for their own rooms?
  8. Are my guests required to stay at your Resorts? Will they receive a discounted room rate?
  9. Is childcare available? We're planning an adults-only wedding.
  10. Can Disney supply all the wedding services I'll need?
  11. What makes a Disney wedding unique?
  12. I want to celebrate my 10th anniversary with a vow renewal -- can you help me?
  13. How much will it cost to have a Disney vow renewal?
  14. Are any documents required for a vow renewal?
• Disneyland Paris
• 1. I am interested in information about your park in Paris.
  2. How do I book a Disneyland Paris vacation?
  3. How do I find out what special events will take place during my stay?
  4. How can I get a job at Disneyland Paris?
  5. How do I write to the park about an experience at the park?
• Tokyo Disney Resort
• 1. I am interested in information about your resort in Tokyo.
  2. I am interested in information about your new water park in Tokyo.
  3. What is IKSPIARI?
  4. Can I make a reservation online or through e-mail?
  5. How can I send e-mail to the Tokyo Disney Resort?
  6. How can I find out what's happening at the Resort during my stay?
• Hong Kong Disneyland
• 1. Can you tell me anything about your new park in Hong Kong?

Disney Vacation Club

1. How do I join the Disney Vacation Club? What are the benefits?
   
   For lots of information on the Disney Vacation Club, please visit our home page. To join, simply call (800) 500-3990 to speak with a Disney Vacation Club representative. A Vacation Club Guide will explain Membership to you and send you detailed information.

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2. How do I get your " Disney Vacation Secrets Revealed" video?
   
   To order, please go to our DVD Presentation page.

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3. How is Disney Vacation Club different from other time-share programs?
   
   What sets Disney's vacation ownership apart from other plans is the Disney difference: gracious hospitality, Disney quality, and creativity throughout. We also offer unprecedented flexibility in choosing among a wide variety of vacation experiences (based on availability, of course): For the latest offers, news, and information, please visit our Disney Vacation Club home page.

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4. Why is Disney involved in vacation ownership?
   
   Disney Vacation Club was created in 1991 to meet the needs of families vacationing at the Walt Disney World Resort every year or two years who thought it would be better to own a real-estate interest in a Disney Resort. Today, Disney Vacation Club has grown beyond the Walt Disney World Resort and offers over 50,000 Members magical vacations at over 350 destinations worldwide through Member Getaways. For the latest offers, news, and information, please visit our Disney Vacation Club home page.

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5. As a Member, do I always have to stay at a Disney Vacation Club Resort?
   
   Vacation flexibility is key to membership in Disney Vacation Club. As a Member, you may select from any of the five Disney Vacation Club Resorts and several superior Resorts at the Walt Disney World® Resort, Disneyland® Resort, and Disneyland® Paris Resort (subject to availability, of course). Through the Member Getaways Program, you may, for example, exchange reserved Disney Vacation Club Resort accommodations for swimming in Hawaii, skiing the Rocky Mountains, experiencing a safari in Africa, or cruising the tropics through Disney Cruise Line. For the latest offers, news, and information, please visit our Disney Vacation Club home page.

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6. May I vacation more than once a year?
   
   Yes, that's part of what makes Disney Vacation Club unique. You may vacation as many times as your real-estate interest allows. You may escape to the Walt Disney World Resort in the winter, go on a cruise in the summer, and still enjoy the fall foliage in Vermont. For the latest offers, news, and information, please visit our Disney Vacation Club home page.

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7. Is Disney Vacation Club really owned by The Walt Disney Company?
   
   Yes, Disney Vacation Club was created by Disney Vacation Development, Inc., a subsidiary of The Walt Disney Company For the latest offers, news, and information, please visit our Disney Vacation Club home page.

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8. If I seek additional information about Disney Vacation Club, will I be pressured to buy?
   
   Although we give you the opportunity to purchase, there is absolutely no pressure or obligation to buy. That is the Disney difference. For the latest offers, news, and information, please visit our Disney Vacation Club home page.

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9. Where can I find out about your participating Resorts and vacation destinations?
   
   Please visit our Disney Vacation Club home page.

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10. I am a member. How do I access the members-only portion of the Web site?
    
    Please visit our Disney Vacation Club home page.

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11. I am a member. How do I refer a friend to the Disney Vacation Club?
    
    Please visit our Disney Vacation Club home page, select "For Members Only," and click on "Refer a Friend."

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12. I am a member and I still have a question about my account?
    
    Most of the questions posed by our members are answered on our Disney Vacation Club home page. Just select "For Members Only," and click on any of the links on the left side of the page. Don't forget to visit the FAQ section before you go.

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Disney Weddings

1. Can I get married at one of your Parks?
   
   Yes. For information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page. Click on the Resort where you would like to hold your ceremony.

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2. What documents will I need for my Disney wedding?
   
   Proof of a valid marriage license is required before we host your wedding ceremony. Sorry, but passports are not acceptable as proof of marriage. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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3. What is a Disney wedding going to cost?
   
   No two Disney weddings are alike. Prices will vary depending upon the size of the wedding you want, the day of the week you want to hold it, the time of the year, etc. There are also room-night and food and beverage minimums. Food and beverage, flowers, decor, music, entertainment, photography services, special transportation, spa services, ceremony site fees, and any other services provided by Disney exclusively for the wedding event will apply toward reaching the minimum. For specifics, please visit our Disney Weddings home page.

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4. When can I reserve my wedding date?
   
   Disney weddings can be tentatively booked 12 months in advance of your wedding date (based on availability). A minimum of seven days to plan an Intimate Wedding, and 30 days to plan a Custom Wedding, is required. We are able to confirm all Custom Wedding space eight months prior to your requested date. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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5. Does Disney offer any kind of photography and videography service for my event?
   
   We are pleased to offer Disney Photographic Services to capture the magical memories of your wedding day. A wide range of styles and packages is available. In addition, your Disney photography and videography purchase will count toward your minimum Custom Wedding expenditure. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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6. I love Mickey and Minnie. Could they act as Best Man and Maid of Honor at our wedding?
   
   We're sorry, but our famous Disney Characters are not available to participate in the wedding ceremony in any way. However, they'd be delighted to attend your reception to mingle with guests, pose for unforgettable photographs, "cut in" on the first dance, and even help you cut the cake. Character appearances are available in 30-minute increments and count toward your minimum Custom Wedding expenditure. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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7. Is it proper etiquette to have my guests pay for their own rooms?
   
   Absolutely! It is not customary for the bride and groom to pay the travel or room expenses of their invited guests. In fact, your guests are sure to appreciate the offer of discounted room rates and specially priced Theme Park tickets. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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8. Are my guests required to stay at your Resorts? Will they receive a discounted room rate?
   
   Your guests may stay wherever they please. However, in order to make it easy and affordable for them to attend your special Disney event, we are pleased to offer the lowest room rates available throughout our Resorts. Based on your estimated number of guests, you must guarantee a minimum number of room nights at our Resorts. Your Disney Wedding Sales Manager will be happy to discuss these minimums in detail to ensure your comfort level. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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9. Is childcare available? We're planning an adults-only wedding?
   
   Certainly. A number of options are available, ranging from in-room babysitting to themed children's parties held concurrently in a room adjacent to your celebration. In addition, many of our hotels offer on-site children's "clubs." Ask your Disney Wedding Sales Manager. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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10. Can Disney supply all the wedding services I'll need?
    
    Yes. One of the best things about a Disney wedding is that through the aid of your Wedding Planning Team you'll have the vast resources of the our Resorts at your fingertips. These include:
    • Professional Wedding Event Manager
    • Photography
    • Floral Design
    • Catering
    • Wedding Cakes
    • Entertainment Planner (includes decor, theming, music, landscaping, characters, lighting design, staging, etc.)
    • Musicians
    • Professional Hair and Makeup
    • Transportation
    • Travel Center
    • Specialty Table Linen Rental
    • Invitations/Favors
    • Dress Pressing (by referral only)
    • Officiant
    • Tuxedo Rental (by referral only)
    
    For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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11. What makes a Disney wedding unique?
    
    The real "magic" surrounding a Disney Fairy Tale Wedding (or any wedding, for that matter) is the reunion of family and friends in such a special environment -- creating cherished memories that will last forever! However, many of our couples incorporate special touches that reflect the location or "theme" -- for a Cinderella wedding, many choose a wedding cake with a white chocolate castle as the topper ... or serve dessert in a white chocolate Cinderella slipper filled with mousse on a castle-design plate. Music can be used as a key element to set the tone or carry out the theme -- many of our couples choose classic Disney love songs for their first dance or ceremony music! For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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12. I want to celebrate my 10th anniversary with a vow renewal -- can you help me?
    
    Congratulations! More and more couples are choosing to celebrate their love by renewing their vows at the most magical place on earth. In fact, any of our wedding packages or elements can be personalized for your vow renewal. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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13. How much will it cost to have a Disney vow renewal?
    
    The same requirements for our wedding packages apply to your vow renewal; it all depends on what you have in mind. Choose a simple ceremony for the two of you and up to eight guests, or go all out with a reunion of family and friends and the extravagant wedding you've always dreamed of. Your Disney Wedding Planning Team can make it happen. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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14. Are any documents required for a vow renewal?
    
    Yes. We must have a copy of your original wedding certificate in order to perform a vow renewal. Sorry, but there are no exceptions. For more information on wedding and honeymoon packages at our Parks and Resorts, please visit our Disney Weddings home page.

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Disney Paris

1. I am interested in information about your park in Paris?
   
   For all inquiries related to a magical Disneyland Paris vacation, please visit our Disneyland Paris home page. Information and assistance is available in several languages.

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2. How do I book a Disneyland Paris vacation?
   
   Please visit our Disneyland Paris home page. Enter the site and click on "Booking." From there you can book a trip online, send a pre-reservation request, or find information on booking your vacation by phone.

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3. How do I find out what special events will take place during my stay?
   
   Please visit our Disneyland Paris home page. Enter the site and click on "Good to know." You can also search the Web site for information on a specific event or topic by selecting "Tools" and clicking on "Search."

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4. How can I get a job at Disneyland Paris?
   
   For employment information, please visit our Disneyland Paris home page. Enter the site, click on "Access to our other sites" and select "Jobs."

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5. How do I write to the park about an experience at the park?
   
   Please visit our Disneyland Paris home page and click on "Contact Us."

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Disney Tokyo

1. I am interested in information about your resort in Tokyo?
   
   For all inquiries related to a magical vacation at the Tokyo Disney Resort, please visit our Tokyo Disney home page. Information and assistance is available in English, Japanese, Chinese, and Korean.

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2. I am interested in information about your new water park in Tokyo?
   
   Tokyo DisneySea Park is a part of the Tokyo Disney Resort. For information, please visit our Tokyo Disney home page and click on "Tokyo DisneySea Park."

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3. What is IKSPIARI?
   
   IKSPIARI is a shopping and entertainment plaza at the Tokyo Disney Resort. It is made up of nine themed zones, containing over 120 shops and restaurants, a cinema complex, and a children's play and care center. For information, please visit our Tokyo Disney home page and click on "Shopping, Dining, etc."

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4. Can I make a reservation online or through e-mail?
   
   The Tokyo Disney Resort does not currently offer the option to make reservations over the Internet. For reservation information, please visit our Tokyo Disney home page and click on "Reservations and Other Services."

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5. How can I send e-mail to the Tokyo Disney Resort?
   
   We regret that we Tokyo Disneyland does not have a Guest Services e-mail system in place at this time. You may contact the Park by sending a letter via regular postal service to:

   Guest Relations
   Tokyo Disneyland Park
   1-1, Maihama, Urayasu-shi
   Chiba-ken 279
   Japan

   Or you may call the Tokyo Disney Resort Reservations and Information Center at TEL: 045-683-3333. For all inquiries related to a magical vacation at the Tokyo Disney Resort, please visit our Tokyo Disney home page. Information and assistance is available in English, Japanese, Chinese, and Korean.

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6. How can I find out what's happening at the Resort during my stay?
   
   Please visit our Tokyo Disney home page and check out "Exploration Central."

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Hong Kong Disneyland

1. Can you tell me anything about your new park in Hong Kong?
   
   For more information, please visit our Hong Kong Disneyland home page.

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Disney Parks and Resorts

• Parks and Resorts
• 1. Where can I get more information about the Walt Disney World Resort in Florida?
  2. How can I audition to perform in one of the Disney Parks?
  3. Where can I get more information about the Disneyland Resort in California?
  4. Where can I get more information about the Disneyland Resort in Paris?
  5. Where can I get more information about the Tokyo Disney Resort?
  6. Where can I get more information about Hong Kong Disneyland?
• Special Events
• 1. Where can I get more information about weddings and vow renewal ceremonies at the Disney Parks?
  2. Where can I get more information about free Disney Parks admission on my birthday?
  3. Where can I get more information and corporate events and conventions at the Disney Parks?
• DVD
• 1. How can I receive a free Disney Parks vacation planning DVD?

Parks and Resorts

1. Where can I get more information about the Walt Disney World Resort in Florida?
   
   For more information about the Walt Disney World Resort in Florida, please visit our overview page or browse some frequently asked questions.

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2. How can I audition to perform in one of the Disney Parks?
   
   Please visit the Disney Parks audition page.

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3. Where can I get more information about the Disneyland Resort in California?
   
   To get more information about the Disneyland Resort in California, please visit our overview page or browse some frequently asked questions.

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4. Where can I get more information about the Disneyland Resort in Paris?
   
   For more information about the Disneyland Resort in Paris, please visit our overview page or browse some frequently asked questions.

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5. Where can I get more information about the Tokyo Disney Resort?
   
   For more information about Tokyo Disney Resort, please visit our overview page or browse some frequently asked questions.

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6. Where can I get more information about Hong Kong Disneyland?
   
   For more information about Hong Kong Disneyland, please visit our overview page or browse some frequently asked questions.

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Special Events

1. Where can I get more information about weddings and vow renewal ceremonies at the Disney Parks?
   
   For more information and planning tools, please visit the Disney Weddings page.

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2. Where can I get more information about free Disney Parks admission on my birthday?
   
   You can register here to receive free admission on your birthday in 2009 to either the Walt Disney World Resort in Florida or the Disneyland Resort in California.

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3. Where can I get more information and corporate events and conventions at the Disney Parks?
   
   For more information and planning tools, please visit the Disney Meetings page.

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DVD

1. How can I receive a free Disney Parks vacation planning DVD?
   
   The free Disney Parks vacation planning DVD provides information and planning advice for the Walt Disney World Resort in Florida and the Disneyland Resort in California. The DVD is available to households in the US & Canada and can be requested here.

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Disney Books & Magazines

• Disney Adventures Magazine
• 1. What is "Disney Adventures" magazine?
  2. How do I subscribe to "Disney Adventures" magazine?
  3. How do I renew an existing subscription?
  4. I am already a subscriber. How do I update my mailing address?
  5. I am already a subscriber, but I missed an issue.
  6. I received a bill, but I've already paid.
  7. How do I cancel an existing subscription?
  8. I have other questions related to my "Disney Adventures" subscription.
• Disney Insider
• 1. What is the Disney Insider?
  2. What about the Disney Insider that you send by regular mail?
  3. I receive the Disney Insider newsletter by regular mail. How do I update my mailing address?
• Disney Publishing (Books)
• 1. Where can I find a list of available Disney book titles? How can I search for a particular title?
  2. I have searched your site for a particular title and can't find it. Where can I find the Disney book I would like to purchase?
  3. Are Disney books available in languages other than English?
  4. I would like to purchase a Disney book that is an old title or out of print. Where can I find it?
  5. I collect Disney books and would like to know if there is a value guide for old and out-of-print Disney books?
  6. I'm searching for the Disney Mouseworks Classic Storybook Collection and I can't find them in any bookstores. Please help me locate these books.
  7. How do I replace a Disney book that has errors, misprinting, or damage?
  8. I am a Disney Book Club member and have a question about my account.
  9. I have received Disney Book Club titles from Grolier Books without having requested them.
  10. I have a question about a Disney Read-Along or Sing-Along CD or cassette.
  11. I would like to submit a manuscript to Disney Publishing or its subsidiaries. What are the procedures for submission?

Disney Adventures Magazine

1. What is "Disney Adventures" magazine?
   
   "Disney Adventures" is Disney's premier entertainment magazine for kids. With "Disney Adventures," kids...
   • Laugh with delight at sidesplitting jokes.
   • Smile as they tackle mind-stretching riddles.
   • Learn the secrets of their favorite characters and stars.
   • Stimulate their brains and their funny bones!
   
   Please visit our Disney Adventures home page for more information on how you can get fun delivered to a child's doorstep.

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2. How do I subscribe to "Disney Adventures" magazine?
   
   For a free preview subscription offer, please visit our "Disney Adventures" subscriptions home page. You can subscribe to the magazine yourself, or choose "Give a Gift" to purchase a gift subscription for someone else.

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3. How do I renew an existing subscription?
   
   To renew your subscription, please visit our "Disney Adventures" Customer Care Web site. Once you have signed in, click on the link that reads "What's my account status?" If your account is expired, click on the link that reads "Other questions" to send us an e-mail request to renew your subscription.

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4. I am already a subscriber. How do I update my mailing address?
   
   Please visit our "Disney Adventures" Customer Care Web site. Once you have signed in, click on the link that reads "My address has changed." If you would like to update the e-mail address associated with your account, please click on the link that reads "My e-mail address has changed."

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5. I am already a subscriber, but I missed an issue?
   
   "Disney Adventures" is published ten times a year. If you believe that you have missed an issue, please visit our "Disney Adventures" Customer Care Web site. Once you have signed in, click on the link that reads "I have missed an issue" to tell us which issue you missed.

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6. I received a bill, but I've already paid?
   
   If it is not clear why you may be receiving an invoice, please double-check the address to eliminate the possibility of a duplicate account. Then visit our "Disney Adventures" Customer Care Web site. Once you have signed in, click on the link that reads "I received a bill, but I've already paid."

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7. How do I cancel an existing subscription?
   
   To cancel your subscription, please visit our "Disney Adventures" Customer Care Web site. Once you have signed in, click on the link that reads "What's my account status?" If your account is still active, then click on the link that reads "Other questions" to send us an e-mail request to cancel your subscription.

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8. I have other questions related to my "Disney Adventures" subscription?
   
   For all other inquiries related to your "Disney Adventures" subscription, please visit our "Disney Adventures" Customer Care Web site. Once you have signed in, click on the link that reads "Other questions."

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Disney Insider

1. What is the Disney Insider?
   
   The Disney Insider is your inside scoop on what's happening at Disney. It is an online newsletter featuring news and information about all things Disney -- both new projects and old favorites. Check out the current issue for the latest Disney news. You can get lots more Disney news and information delivered to your e-mailbox via our online e-newsletters. To subscribe, please visit our E-Newsletter Preference center. You will need to sign in using your Disney.com member name and password to access the preference center. If you have forgotten your member name or password, you can retrieve your information via our member services Web site. If you do not have a member name and would like to register at Disney.com, please visit our member registration home page and click on the blue button to create a new account!

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2. What about the Disney Insider that you send by regular mail?
   
   The Disney Insider that you are referring to is a free newsletter for frequent visitors to Walt Disney World Resort in Florida, featuring news and information about Walt Disney World and the Disney Cruise Line. This newsletter is mailed exclusively to Guests who have registered as members in the Disney Cruise Line Castaway Club. You must register for one of these services to receive the Disney Insider by mail.

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3. I receive the Disney Insider newsletter by regular mail. How do I update my mailing address?
   
   Please contact your Disney Club or Disney Cruise Line Castaway Club representative for assistance in updating your membership information.

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Disney Publishing (Books)

1. Where can I find a list of available Disney book titles? How can I search for a particular title?
   
   Please visit our Disney Publishing home page.

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2. I have searched your site for a particular title and can't find it. Where can I find the Disney book I would like to purchase?
   
   It is possible that the title you are searching for is not offered for sale on our Web site. We recommend that you visit your local bookstore, or try your search again at such online retailers as Barnes and Noble or Amazon.

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3. Are Disney books available in languages other than English?
   
   Spanish-language books can be purchased via our Disney Publishing home page.

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4. I would like to purchase a Disney book that is an old title or out of print. Where can I find it?
   
   We don't carry old or out-of-print titles on our Web site. You may wish to search for the title you're interested in on the World Wide Web. We suggest that you begin your search at Barnes and Noble, Amazon, Alibris, BookFinder.com, or ABookSearch.com.

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5. I collect Disney books and would like to know if there is a value guide for old and out-of-print Disney books?
   
   We do not publish a value guide for out-of-print Disney books. We suggest you contact a local antiquarian book dealer in your area to assist you with assessing the value of your book(s).

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6. I'm searching for the Disney Mouseworks Classic Storybook Collection and I can't find them in any bookstores. Please help me locate these books?
   
   We have recently stopped publishing the Mouseworks Classic Storybook format. Instead, we now offer the Read-Aloud Storybooks, which are published by Random House Publishers. However, older versions of the Classic Storybooks can be found on our Disney Publishing home page. To continue collecting the Read-Aloud Storybooks, please visit the Random House Disney Books for Young Readers home page.

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7. How do I replace a Disney book that has errors, misprinting, or damage?
   
   Please contact Customer Service at (800) 759-0190. They will assist you with any problems you may have with your Disney books.

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8. I am a Disney Book Club member and have a question about my account?
   
   The Disney Book Club is administered by Grolier Books. Please contact them directly for assistance with your inquiry at (800) 353-3140. Grolier can also be reached at:

   Grolier Books
   ATTN: Customer Service
   Sherman Turnpike
   Danbury, CT 06816

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9. I have received Disney Book Club titles from Grolier Books without having requested them?
   
   The Disney Book Club is administered by Grolier Books. Please contact them directly for assistance with your inquiry at (800) 353-3140. Grolier can also be reached at:

   Grolier Books
   ATTN: Customer Service
   Sherman Turnpike
   Danbury, CT 06816

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10. I have a question about a Disney Read-Along or Sing-Along CD or cassette?
    
    Our Disney Read-Along and Sing-Along titles are produced by Walt Disney Records. For information on any of these products, please visit our Walt Disney Records home page.

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11. I would like to submit a manuscript to Disney Publishing or its subsidiaries. What are the procedures for submission?
    
    It is the longstanding policy of The Walt Disney Company not to accept unsolicited submissions of creative material.

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Disney Rewards^® Visa^® Card from Chase

1. Not a Cardmember?
   
   To learn more about special Cardmember savings and benefits and to apply, click here.

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Disney History

• Disney Archives (Trivia)
1. Where can I find information on Disney characters, films, and history?
2. How do I locate Disney collectibles for purchase, or how can I find more information on the history or value of Disney merchandise I already have?
3. When did Mickey Mouse debut? When is his birthday?
4. Who does the voice of Mickey Mouse?
5. What are the names of Mickey Mouse's nephews?
6. When is Donald Duck's birthday? When did he debut?
7. Who does the voice of Donald Duck?
8. What are the names of Donald Duck's nephews? Who was their mother?
9. What is Donald Duck's middle name?
10. Why does Donald Duck wear a towel when getting out of the shower when he usually doesn't even wear pants?
11. Where can I find a complete list of birthdays for your characters, like Goofy, Pluto, Daisy Duck, etc?
12. What is Goofy? When did he debut?
13. Who does the voice of Goofy?
14. Who was the mother of Goofy's son Max?
15. Was Pluto originally called by another name? When did he debut? What kind of a dog is he?
16. When did Minnie Mouse debut? When is her birthday?
17. Who does the voice of Minnie Mouse?
18. What are the names of Minnie Mouse's nieces?
19. When did Daisy Duck debut?
20. What are the names of Daisy Duck's nieces?
21. Who is Mortimer Mouse?
22. Who is Topolino?
23. What is Winnie the Pooh's birthday?
24. Who does the voice of Winnie the Pooh?
25. There's a sign on Winnie the Pooh's house reading "Mr. Sanders." Who is Mr. Sanders?
26. What kind of animal is Piglet? Is Piglet a boy or a girl?
27. What are the names of the Seven Dwarfs?
28. What is the name of the Prince in "Snow White and the Seven Dwarfs"? What is the name of the Queen?
29. What are the names of Cinderella's stepmother and stepsisters?
30. What is the name of the Prince in "Cinderella"?
31. What are the names of the mice in "Cinderella"?
32. What is the Sleeping Beauty's real name? What is the name of the Prince in "Sleeping Beauty"?
33. What are the names of the four fairies in "Sleeping Beauty"?
34. In "Alice in Wonderland," what does 10/6 mean on the Mad Hatter's top hat?
35. What is the name of Thumper's girlfriend in "Bambi"?
36. What is Beast's real name in "Beauty and the Beast"?
37. Is Sebastian from "The Little Mermaid" a crab or a lobster?
38. What are the names of all 101 dalmatians?
39. What are the names of the kittens in "The Aristocats"?
40. What is the correct spelling of that dizzyingly long word and song title from "Mary Poppins"?
41. Where is the lighthouse from "Pete's Dragon" located?
42. What were the opening dates of your theme parks?
43. What castles were used as the inspiration for the ones in your theme parks?
44. What does EPCOT stand for?
45. Who is Carl Barks?
46. What are the names of the nine animators dubbed "The Nine Old Men"?
• Disney Legends
1. What are the Disney Legends?
2. Where can I find a list of honorees who have been awarded the status of Disney Legends?
3. When I saw the subject line "Disney Legends," I thought I would find information regarding legends, myths, and rumors I've heard about Disney.
• The Walt Disney Studio History
1. Where can I find information on the history of The Walt Disney Studio?
2. When was the company founded?
3. What was the first Disney film produced at the Studio?
4. When did the Studio move to its current location?
5. What resources do you recommend to someone interested in the history of the Walt Disney Studio?

Disney Archives (Trivia)

1. Where can I find information on Disney characters, films, and history?
   
   We have lots of information available in our online Disney Archives. Our online archives site would not be possible without the guidance of Dave Smith, author of "Disney A to Z: the Official Encyclopedia" (Hyperion, August, 1998). We recommend this book to anyone interested in Disney history.

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2. How do I locate Disney collectibles for purchase, or how can I find more information on the history or value of Disney merchandise I already have?
   
   For Disneyana collectors, there are several books that should be helpful in locating, identifying, and pricing Disney collectibles: Munsey, Cecil, "Disneyana: Walt Disney Collectibles" (Hawthorn Books,1974) [out of print, but available in many libraries] Heide and Gilman, "Cartoon Collectibles" (Dolphin-Doubleday, 1983) "Tomart's Illustrated Disneyana Catalog and Price Guide, 5 vols." (Tomart Publications [P. O. Box 2101, Dayton, OH 45429], 1985-89) Please note: All five volumes are out of print and no longer available from Tomart. They can be found in many libraries. Longest, David and Michael Stern, "The Collector's Encyclopedia of Disneyana" (Collector Books [P.O. Box 3009, Paducah, KY 42002-3009],1992) In 1993, The Walt Disney Company launched the Walt Disney Collectors Society for Disney enthusiasts, offering special members-only privileges and exclusive collectibles. For more information write:

   The Walt Disney Collectors Society
   P.O. Box 6220
   Burbank, CA 91510-6220
   (800) 932-5749
   http://www.waltdisneycollectorssociety.com/index.jsp.vr/

   We are aware of a club that has been established for Disneyana collectors, although The Walt Disney Company does not sponsor it. The National Fantasy Fan Club holds a convention each year, publishes a periodic newsletter, and has local chapters around the country. Their address is:

   The National Fantasy Fan Club
   P. O. Box 19212
   Irvine, CA 92623-9212
   (714) 731-4705
   http://www.nffc.org/

   The Disney Archives does not authenticate or appraise Disneyana. For that you should contact antique dealers who specialize in recent memorabilia. In order to sell items, you may wish to contact an auction house. Or a classified ad may be purchased in "FantasyLine Express," a monthly newsletter of the National Fantasy Fan Club. For further information, write to:

   FantasyLine Express Classifieds
   NFFC, P.O. Box 19212
   Irvine, CA 92713-9212

   Internet Mailing Lists of interest to collectors: DIS-COLL-L for the Disney Collector mailing list
   DIS-LORE-L for the Disney "Lore" mailing list
   DIS-ANIM-L for the Disney Animation mailing list To subscribe, send an E-mail message to this address: listserv@fatcity.com Leave the subject line blank and in the body of the message, include a line like the following: subscribe (mailing list name) (your real name) Where mailing list name is the name of the list you want to join, and your real name is your given name, not your e-mail address. e.g.: subscribe DIS-COLL-L Dave Smith There is a publication called the "Greenbook" that tracks secondary market value of the Walt Disney Classics Collection. An independent publishing company creates this publication. The Walt Disney Company only provides factual information to the Greenbook, and is not responsible for any prices or information reported. To find a Greenbook, contact your local retailer or call Greenbook directly at (516) 689-8466. The Walt Disney Company supplies this information without the implication of endorsement.

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3. When did Mickey Mouse debut? When is his birthday?
   
   The first Mickey Mouse cartoon made was "Plane Crazy," which was a silent film and was followed by several others. However, these were not the first Mickey Mouse cartoons shown. The first Mickey Mouse cartoon shown to the public was "Steamboat Willie," which had its debut at the Colony Theatre in New York City on November 18, 1928. It was the first cartoon to have successfully synchronized sound, and was a big success. Mickey went on to star in over 120 different cartoons, and also starred in "The Mickey Mouse Club" television show of the 1950s. November 18, 1928, the date that "Steamboat Willie" debuted, is recognized as the official birthday of Mickey Mouse. You can find lots more information about Mickey Mouse and all of your favorite Disney characters in our online Disney Archives.

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4. Who does the voice of Mickey Mouse?
   
   Originally, Walt Disney himself provided the voice of Mickey Mouse. Later Jim MacDonald assumed those duties, and today Wayne Allwine provides Mickey's distinctive voice. You can find lots more information about Mickey Mouse and all of your favorite Disney characters in our online Disney Archives.

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5. What are the names of Mickey Mouse's nephews?
   
   Mickey's nephews are named Morty and Ferdy. They first appeared in the Mickey Mouse comic strip on September 18, 1932. Their only film appearance was in "Mickey's Steam Roller" in 1934. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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6. When is Donald Duck's birthday? When did he debut?
   
   Donald Duck's birthday is officially recognized as June 9, 1934, the day he debuted in the Silly Symphony cartoon "The Wise Little Hen." Donald's fiery temper immediately endeared him to audiences, and in the 1940s he surpassed Mickey Mouse in the number of cartoons reaching the theaters. Eventually there were 128 Donald Duck cartoons, but he also appeared in a number of others with Mickey Mouse, Goofy, and Pluto. A daily Donald Duck newspaper comic strip began on February 7, 1938. You can find lots more information about Donald Duck and all of your favorite Disney characters in our online Disney Archives.

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7. Who does the voice of Donald Duck?
   
   The original voice of Donald Duck was Clarence "Ducky" Nash, who was succeeded after 50 years by Disney artist Tony Anselmo. You can find lots more information about Donald Duck and all of your favorite Disney characters in our online Disney Archives.

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8. What are the names of Donald Duck's nephews? Who was their mother?
   
   Donald's nephews are Huey, Dewey, and Louie. They made their debut in the Donald Duck Sunday comic page on October 17, 1937, and first appeared on film in "Donald's Nephews" in 1938. Huey wears red, Dewey wears blue, and Louie wears green. Their mother was Donald's sister, Dumbella Duck. You can find lots more information about Huey, Dewey, and Louie and all of your favorite Disney characters in our online Disney Archives.

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9. What is Donald Duck's middle name?
   
   Donald's middle name, shown in a wartime cartoon, is Fauntleroy. You can find lots more information about Donald Duck and all of your favorite Disney characters in our online Disney Archives.

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10. Why does Donald Duck wear a towel when getting out of the shower when he usually doesn't even wear pants?
    
    Donald puts a towel when he gets out of the shower to dry off! When he gets out of the shower he's pretty wet and doesn't want to drip water all over the bathroom floor. Seriously, Donald Duck was created as a human-like character. He reacts to many situations the same way that a man would. Since a man would normally wrap a towel around his waist when stepping out of the shower, so does Donald. You can find lots more information about Donald Duck and all of your favorite Disney characters in our online Disney Archives.

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11. Where can I find a complete list of birthdays for your characters, like Goofy, Pluto, Daisy Duck, etc?
    
    The Walt Disney Company only officially recognizes three birthdays: Mickey Mouse and Minnie Mouse on November 18, 1928, and Donald Duck on June 9, 1934. You can find the cartoon debut dates and lots more information about all of your favorite Disney characters in our online Disney Archives.

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12. What is Goofy? When did he debut?
    
    Goofy is a dog! Good-natured but not that bright, this cartoon character made his first appearance, somewhat disguised, as a member of the audience in "Mickey's Revue" (1932). What distinguished the character from those sitting around him was not so much his appearance but his raucous laugh. That laugh made such an impression on Walt Disney and his staff that the character soon began to be featured in other cartoons. Before long, Goofy was part of the gang that included Mickey, Minnie, Pluto, Clarabelle Cow, and Horace Horsecollar. In the newspaper comic strips, this new character was first given the name Dippy Dawg. A 1938 book indicated the first change to Dippy's name, "The Story of Dippy the Goof," and by 1939 the final change was made to Goofy with the release of the cartoon "Goofy and Wilbur." Goofy was created as a human character, as opposed to Pluto, who was a pet, so he walked upright and had a speaking voice. There were 48 Goofy cartoons (primarily in the 1940s and 1950s), but he also appeared in many cartoons with Mickey Mouse and Donald Duck. He was best known for his series of "How to" cartoons, where he bumbled through the explanations. In the 1950s, he appeared in several cartoons as Mr. Geef, with a wife and son. The 1990s television series "The Goof Troop" reintroduced Goofy and son, but by this time the son was Max, quite different from his earlier incarnation, and the wife was no longer on the scene. You can find lots more information about Goofy and all of your favorite Disney characters in our online Disney Archives.

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13. Who does the voice of Goofy?
    
    Goofy's voice was first supplied by Disney storyman, musician, and former circus clown Pinto Colvig. Later the character was voiced by George Johnson, Bob Jackman, and Bill Farmer. You can find lots more information about Goofy and all of your favorite Disney characters in our online Disney Archives.

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14. Who was the mother of Goofy's son Max?
    
    There is unfortunately no answer to this question. In the 1950s, Goofy appeared in a series of cartoons that also featured a son, then called "Goofy Junior." In a few of these cartoons, we heard an off-screen voice of a "Mrs. Goofy" character. Years later, when the television show "Goof Troop" was being created, Goofy Junior evolved into Max and Mrs. Goofy was no longer on the scene. Because these are fictional characters, they do not have real biographies and we can only go by what appears on the screen. Perhaps someday there will be another movie or television show that will explain who Max's mother is and where "Mrs. Goofy" went, but until that time, there is no definitive answer. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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15. Was Pluto originally called by another name? When did he debut? What kind of a dog is he?
    
    The dog that would eventually evolve into Pluto made his debut as a bloodhound in the Mickey Mouse cartoon "The Chain Gang" in 1930. Later that year he appeared as Minnie Mouse's dog, Rover, in "The Picnic," and the following year finally became Mickey's dog Pluto in "The Moose Hunt." Mickey's faithful pet Pluto starred in 48 of his own cartoons, but also appeared along with Mickey Mouse and Donald Duck in many of their cartoons. Pluto was created as an actual dog character, with no speaking voice, as opposed to Goofy, who was created as a human character. You can find lots more information about Pluto and all of your favorite Disney characters in our online Disney Archives.

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16. When did Minnie Mouse debut? When is her birthday?
    
    Mickey Mouse's girlfriend, Minnie, made her film debut, along with Mickey, in "Steamboat Willie" on November 18, 1928. That date is recognized as her official birthday. Along with Mickey, who shares her birthday, and Donald Duck, she is one of only three Disney characters with an officially recognized birthday. A popular character, Minnie did not have her own cartoon series, but appeared in 73 cartoons with Mickey Mouse and Pluto. You can find lots more information about Minnie Mouse and all of your favorite Disney characters in our online Disney Archives.

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17. Who does the voice of Minnie Mouse?
    
    The first voice of Minnie Mouse was Marcellite Garner, from the Ink and Paint Department at the Disney Studio. She was succeeded by several others from that department, and currently the voice is supplied by Russi Taylor. You can find lots more information about Minnie Mouse and all of your favorite Disney characters in our online Disney Archives.

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18. What are the names of Minnie Mouse's nieces?
    
    Minnie's nieces are Millie and Melody. They first appeared in a comic book story in 1962. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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19. When did Daisy Duck debut?
    
    Donald Duck's girlfriend, Daisy, had her debut as Donna Duck in "Don Donald" (1937), but became known as Daisy in "Mr. Duck Steps Out" (1940). She went on to make 14 film appearances. You can find lots more information about Daisy and all of your favorite Disney characters in our online Disney Archives.

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20. What are the names of Daisy Duck's nieces?
    
    Daisy's nieces are April, May, and June! They first appeared in "Walt Disney's Comics & Stories" #149 (February 1953). You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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21. Who is Mortimer Mouse?
    
    Mortimer is the name that Walt Disney had originally suggested for Mickey Mouse. Mickey Mouse was born in Walt's imagination in March, 1928, when Walt was returning from an unsuccessful business meeting in New York City at which he lost the rights to an earlier cartoon character, Oswald the Lucky Rabbit. Walt and his wife, Lilly, were riding the train back to California when Walt started to doodle a cartoon mouse. He thought the mouse should be named Mortimer. Lilly didn't like that idea and suggested "Mickey." When they got to California, Walt brought his original sketches to Ub Iwerks, who refined and developed the appearance of the character. Mickey Mouse (not Mortimer) debuted in "Steamboat Willie" at the Colony Theatre in New York City on November 18, 1928, and was a great success. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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22. Who is Topolino?
    
    Topolino is the Italian name of Mickey Mouse. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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23. What is Winnie the Pooh's birthday?
    
    The Walt Disney Company does not recognize any date as the official birthday of Winnie the Pooh. In fact, we only officially recognize three character birthdays -- Mickey and Minnie Mouse (November 18, 1928) and Donald Duck (June 9, 1934). One reason we don't celebrate a birthday for Winnie the Pooh is that we didn't create the character. He was created by author A.A. Milne and has existed in story form since the mid-1920s; he was first animated by Disney artists in "Winnie the Pooh and the Honey Tree" in 1966. Winnie the Pooh (known as Edward Bear in his early appearances in "When We Were Very Young") had a real-life career as the favorite toy of Christopher Milne (son of author A.A. Milne). The bear, given to Milne for his first birthday in 1921, still exists and can be visited in the Children's Reading Room of the New York Public Library on West 53rd Street. We have heard rumors that both Canada and England celebrate Pooh's birthday, but since this is not affiliated with Disney, we don't know what day they celebrate. You can find lots more information about Winnie the Pooh and all of your favorite Disney characters in our online Disney Archives.

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24. Who does the voice of Winnie the Pooh?
    
    Actor Sterling Holloway originally voiced the beloved bear. A popular actor at the Disney studio, he also performed the Messenger Stork in "Dumbo" (1941), narrated "Lambert the Sheepish Lion" (1952), and voiced the villainous snake, Kaa, in "The Jungle Book" (1967). Jim Cummings is the current voice of Winnie the Pooh, and also provides the voice of Tigger. You can find lots more information about Winnie the Pooh and all of your favorite Disney characters in our online Disney Archives.

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25. There's a sign on Winnie the Pooh's house reading "Mr. Sanders." Who is Mr. Sanders?
    
    Mr. Sanders is the person who lived in Winnie the Pooh's house before Pooh moved in. They just forgot to take the sign down! You can find lots more information about Winnie the Pooh and all of your favorite Disney characters in our online Disney Archives.

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26. What kind of animal is Piglet? Is Piglet a boy or a girl?
    
    Piglet is a small pig, and he is a boy. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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27. What are the names of the Seven Dwarfs?
    
    The Seven Dwarfs are Grumpy, Doc, Bashful, Sleepy, Sneezy, Happy, and Dopey. You can find lots more information about the Seven Dwarfs and all of your favorite Disney characters in our online Disney Archives.

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28. What is the name of the Prince in "Snow White and the Seven Dwarfs"? What is the name of the Queen?
    
    The Prince's name is never revealed in the Disney version of the story. He is simply referred to as "The Prince." The Queen is often referred to as "Queen Grimhilde" in Disney publications of the 1930s, but her name was never mentioned in the film.

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29. What are the names of Cinderella's stepmother and stepsisters?
    
    Cinderella's stepmother was Lady Tremaine. Her stepsisters were Anastasia and Drizella. You can find lots more information about the Cinderella and all of your favorite Disney characters in our online Disney Archives.

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30. What is the name of the Prince in "Cinderella"?
    
    The Prince's name is Prince Charming! You can find lots more information about the Cinderella and all of your favorite Disney characters in our online Disney Archives.

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31. What are the names of the mice in "Cinderella"?
    
    The mice were named Gus and Jaq. You can find lots more information about the Cinderella and all of your favorite Disney characters in our online Disney Archives.

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32. What is the Sleeping Beauty's real name? What is the name of the Prince in "Sleeping Beauty"?
    
    Sleeping Beauty is Princess Aurora. The handsome prince who rescues her from Maleficent's evil spell is Prince Phillip. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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33. What are the names of the four fairies in "Sleeping Beauty"?
    
    The good fairies are Flora, Fauna, and Merryweather. Flora wears pink, Fauna wears green, and Merryweather wears blue. The evil fairy that cursed Princess Aurora is Maleficent. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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34. In "Alice in Wonderland," what does 10/6 mean on the Mad Hatter's top hat?
    
    The Mad Hatter left the price tag on -- it's 10 shillings, and six pence! You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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35. What is the name of Thumper's girlfriend in "Bambi"?
    
    Thumper's girlfriend is not given a name in the movie. You can find lots more information about all of your favorite Disney films in our online Disney Archives.

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36. What is Beast's real name in "Beauty and the Beast"?
    
    "Beast" or "Prince" is the only name for the character in our version of "Beauty and the Beast." He is never referred to by name in the film. You can find lots more information about Beast and all of your favorite Disney characters in our online Disney Archives.

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37. Is Sebastian from "The Little Mermaid" a crab or a lobster?
    
    Sebastian is a crab. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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38. What are the names of all 101 dalmatians?
    
    Not all of the dalmatians have names, but of the ones who do: The parents are Pongo and Perdita. Lucky, Rolly, Penny, Patch, Freckles, and Pepper are named in the animated film. Wizzer, Two-Tone, Lucky, Dipstick, Jewel, and Fidget are named in the live-action film. Lucky, Rolly, and Cadpig are named in the TV series. You can find lots more information about all of your favorite Disney characters in our online Disney Archives.

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39. What are the names of the kittens in "The Aristocats"?
    
    The three kittens were named Marie, Toulouse, and Berlioz. You can find lots more information about all of your favorite Disney films in our online Disney Archives.

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40. What is the correct spelling of that dizzyingly long word and song title from "Mary Poppins"?
    
    It's supercalifragilisticexpialidocious. You can find lots more information about all of your favorite Disney films in our online Disney Archives.

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41. Where is the lighthouse from "Pete's Dragon" located?
    
    The lighthouse for "Pete's Dragon" was built on a point above Morro Bay, California, substituting for Maine. It was equipped with a such a large beacon that Disney had to get special permission from the Coast Guard to operate it, since operating it during filming would have confused passing ships! You can find lots more information about all of your favorite Disney films in our online Disney Archives.

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42. What were the opening dates of your theme parks?
    
    Disneyland (California) had a private opening for investors and members of the press on July 16, 1955, and opened to the public the next day, on July 17, 1955. The first guests through the turnstiles were Kristine Vess, age 5, and her cousin Michael Schwartner, age 7. Walt Disney World opened in Orlando, Florida, on October 1, 1971. Tokyo Disneyland opened on April 15, 1983. Disneyland Paris opened its gates on April 12, 1992.

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43. What castles were used as the inspiration for the ones in your theme parks?
    
    Sleeping Beauty Castle at Disneyland looks similar in many ways to Neuschwanstein Castle in Bavaria, but actually a number of medieval European castles were used as the model. Cinderella Castle in Walt Disney World was based on the French castles and chateaux of Fontainebleu, Versailles, Chenonceau, Chambord, and Chaumont.

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44. What does EPCOT stand for?
    
    EPCOT stands for "Experimental Prototype Community of Tomorrow." EPCOT as it exists today is not the place that Walt Disney originally envisioned. In EPCOT, Walt set out to create a new kind of city, an ideal community where residents would apply the best thinking and technology to the challenges of transportation, communication, and sanitation. Unfortunately, Walt simply did not live long enough to see this particular dream to reality.

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45. Who is Carl Barks?
    
    Carl Barks (1901-2000) started out as a Disney in-betweener and storyman on the Donald Duck cartoons, but soon found his niche as an artist for the comic books starring Donald and his cohorts. Teaming with Jack Hannah, he did his first one, "Donald Duck Finds Pirate Gold," in 1942, and continued writing and drawing them for almost a quarter century. Even before his name was known, kids referred to him as "the good artist," but in retirement he was "discovered," and has ever since had a loyal following of adoring fans. One of Carl's main claims to fame was the creation of Uncle Scrooge for a 1947 comic book story.

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46. What are the names of the nine animators dubbed "The Nine Old Men"?
    
    The Nine Old Men were Les Clark, Marc Davis, Ollie Johnston, Milt Kahl, Ward Kimball, Eric Larson, John Lounsbery, Woolie Reitherman, and Frank Thomas.

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Disney Legends

1. What are the Disney Legends?
   
   The Disney Legends program was established in 1987 to acknowledge and honor the many individuals whose imagination, talents, and dreams have created the Disney magic. A selection committee chaired by Roy E. Disney chooses the Legends, and Bob Iger presents the awards annually during a ceremony at The Walt Disney Studios. Since its inception, the program has honored many gifted animators, Imagineers, songwriters, actors, and business leaders who have made a significant impact on the Disney legacy. For more information on the Disney Legends, please visit our Disney Legends home page.

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2. Where can I find a list of honorees who have been awarded the status of Disney Legends?
   
   Please visit our Disney Legends home page and click on the link that reads "Enter the Legends Plaza." The Legends Plaza is an online representation of the Disney Legends Plaza at The Walt Disney Studios in Burbank, California. The Disney Legends Plaza was dedicated on October 16, 1998, and features a second edition of a bronze sculpture first placed in Disneyland Paris, with bronze plaques representing the individual Legends lining the columns of the Plaza. Once you have entered the virtual Legends Plaza on our site, click on a year button to learn about the Disney Legends awarded in that year. To search for a Disney Legend by name, click on the "Index" button.

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3. When I saw the subject line "Disney Legends," I thought I would find information regarding legends, myths, and rumors I've heard about Disney?
   
   
   
   The Walt Disney Company does not comment on unsubstantiated rumors or speculations. We suggest that you visit your local library for reference material on urban legends, or visit online urban legends sites such as www.snopes.com, www.truthorfiction.com, or www.urbanlegends.about.com.

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The Walt Disney Studio History

1. Where can I find information on the history of The Walt Disney Studio?
   
   You can find lots of information about our company on The Walt Disney Company home page. You can also find lots of information on the founding and early history of the Studio at The Walt Disney Studios History home page.

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2. When was the company founded?
   
   The Walt Disney Company started in 1923 in the rear of a small office occupied by Holly-Vermont Realty in Los Angeles. It was there that Walt Disney, and his brother Roy, produced a series of short live-action/animated films collectively called the ALICE COMEDIES. The rent was a mere $10 a month. Within four months, the ever-growing staff moved next door to larger facilities, where the sign on the window read "Disney Bros. Studio." A year later, in 1925, the Disneys made a deposit on a Hyperion Avenue lot in the Silver Lake district of Los Angeles. Construction began on the new studio shortly thereafter. During the next 14 years, many changes took place at the Disney studio: Mickey Mouse was "born" in 1928, followed by Pluto, Goofy, Donald Duck, and the rest of the Disney gang. You can find lots of information about our company on The Walt Disney Company home page. You can also find lots of information on the founding and early history of the Studio at The Walt Disney Studios History home page.

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3. What was the first Disney film produced at the Studio?
   
   The Studio produced numerous short cartoon features, starting with a series of short live-action/animated films in the early 1920s collectively called the ALICE COMEDIES and eventually following up with the cartoon adventures of Mickey Mouse, Pluto, Goofy, Donald Duck, and the rest of the Disney gang. The first feature-length animated film produced by the Studio -- indeed, the first feature-length animated film ever produced -- was "Snow White and the Seven Dwarfs." The film opened on December 21, 1937, to great success. You can find lots of information about our company on The Walt Disney Company home page. You can also find lots of information on the founding and early history of the Studio at The Walt Disney Studios History home page.

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4. When did the Studio move to its current location?
   
   In 1937, "Snow White and the Seven Dwarfs" became an immediate success and proved the worldwide market for animated features. In order to expand and meet the expectations of his audience, Walt saw a need to increase the size of his studio. With profits from "Snow White," he made a deposit on 51 acres of land in Burbank and began designing a modern studio specifically for the purpose of making animated films. Walt was personally involved with all aspects of designing the studio. From the layout of the buildings to design of the animators' chairs, nothing was left to chance. You can find lots of information about our company on The Walt Disney Company home page. You can also find lots of information on the founding and early history of the Studio at The Walt Disney Studios History home page.

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5. What resources do you recommend to someone interested in the history of the Walt Disney Studio?
   
   You can find lots of information about our company on The Walt Disney Company home page. You can also find lots of information on the founding and early history of the Studio at The Walt Disney Studios History home page. We've also included a bibliography of books about various aspects of Disney and its history. We hope you find this helpful! SELECTED DISNEY BIBLIOGRAPHY
   • "Walt Disney: An American Original" by Bob Thomas (Hyperion, 1994)
   • "The Man Behind the Magic: the Story of Walt Disney" by Katherine & Richard Greene (Viking, 1991)
   • "The Illusion of Life: Disney Animation" by Frank Thomas & Ollie Johnston (Hyperion, 1995)
   • "Encyclopedia of Walt Disney's Animated Characters" by John Grant (Hyperion, 1993)
   • "The Disney Films" by Leonard Maltin (Hyperion, 1995)
   • "The Disney Studio Story" by Richard Holliss & Brian Sibley (Crown, 1988)
   • "Walt in Wonderland: The Silent Films of Walt Disney" by Russell Merritt & J.B. Kaufman (Johns Hopkins Press, 1993)
   • "Snow White and the Seven Dwarfs & the Making of the Classic Film" by Richard Holliss & Brian Sibley (Hyperion, 1994)
   • "Snow White and the Seven Dwarfs: An Art in Its Making" by Martin Krause & Linda Witkowski (Hyperion, 1994)
   • "Walt Disney's Bambi: The Story and the Film" by Ollie Johnston & Frank Thomas (Stewart, Tabori & Chang, 1990 )
   • "Fantasia" by John Culhane (Harry N. Abrams, 1983)
   • "Aladdin, the Making of an Animated Film" by John Culhane (Hyperion, 1992)
   • "The Art of The Lion King" by Christopher Finch (Hyperion, 1994)
   • "The Art of Pocahontas" by Stephen Rebello (Hyperion, 1995)
   • "Toy Story: the Art and Making of the Animated Film" by John Lasseter and Steve Daly (Hyperion, 1995)
   • "The Art of Walt Disney" by Christopher Finch (Harry N. Abrams, 1995)
   • "Art of Animation: From Mickey Mouse to Beauty and the Beast" by Bob Thomas (Hyperion, 1991)
   • "Treasures of Disney Animation Art" (Abbeville, 1982)
   • "The Disney that Never Was" by Charles Solomon (Hyperion, 1995)
   • "Disneyana Catalog and Price Guide" (5 vols.)
   by Tom Tumbusch (Tomart, 1985-89)
   • "Storming the Magic Kingdom" by John Taylor (Knopf, 1987)
   • "The Disney Touch" by Ron Grover (Business One Irwin, 1991)
   • "Prince of the Magic Kingdom: Michael Eisner and the Re-Making of Disney" by Joe Flower (Wiley, 1991)
   • "Disney A to Z: the Official Encyclopedia" by Dave Smith (Hyperion, August, 1998)
   • "The Ultimate Disney Trivia Book" [#1 & 2] by Kevin Neary & Dave Smith (Hyperion, 1992 & 1994)
   • "Disneyland: The Nickel Tour" by Bruce Gordon and David Mumford (Camphor Tree, 1995)
   • "Birnbaum's Walt Disney World" and "Birnbaum's Disneyland" (Hyperion, 1996)
   • "The Official Mickey Mouse Club Book" by Lorraine Santoli (Hyperion, 1995)
   • "Beauty and the Beast: a Celebration of the Broadway Musical" by Donald Frantz (Hyperion, 1995)
   If you need further information, please write to:

   The Walt Disney Company
   500 South Buena Vista Street
   Burbank, CA 91521

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Education

• Disney Educational Productions
• 1. What is Disney Educational Productions?
  2. How do I order one of your educational programs?
  3. What titles do you have available?
  4. Do you offer "Bill Nye the Science Guy" videos?
  5. How much do your videos cost to order?
  6. What is your return policy?
  7. Questions Regarding Disney Educational Productions?
• Disney Learning Partnership
• 1. What is the Disney Learning Partnership?
  2. Who makes up the Disney Learning Partnership Advisory Council?
  3. What is the Disney Learning Spotlight School?
  4. Where can I get a copy of your "Creativity in the Classroom" video?
  5. Where can I get a copy of your national report on math and science education?
  6. What is your Teacher Center?
  7. Do you have any other online resources for teachers besides the Teacher Center?
  8. How is Disney helping schools and families work together?
  9. What is the Creative Learning Communities grant program?
  10. When is the next opportunity to apply for a grant?
  11. How much are the grants?
  12. What is the grant money used for?
  13. What are the eligibility requirements? Can private schools apply?
  14. What are the criteria used to select grant recipients?
  15. How are grant recipients selected? When are recipients notified?
  16. What are "creative teaching strategies"?
  17. Where can I find a list of grant recipients?
• Professional Development Courses
• 1. What professional development courses do you offer for the Disney brand of business management?
  2. Do you offer any "behind-the-scenes" seminars?
• Disney Theme Parks & Resorts Internships
• 1. What Disney Internships offer educational opportunities?

Disney Educational Productions

1. What is Disney Educational Productions?
   
   Disney Educational Productions (DEP) develops and distributes educational programs that stimulate learning in children of all ages. Designed for in-class use by teachers, DEP's programs include award-winning videos covering everything from AIDS to zoology, the Edu-Station Web site, and the Video Leasing Library. For more information, please visit our Disney Educational Productions home page.

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2. How do I order one of your educational programs?
   
   You can order any of our programs by calling Disney Educational Productions at (800) 295-5010. If you would like to order by fax or mail, please visit our Disney Educational Productions home page to download a copy of our order form. Just click on the link that reads "order form." You can fax your completed order form to us at (215) 579-8589, or mail it to us at:

   Disney Educational Productions
   105 Terry Drive, Suite 120
   Newtown, PA 18940

   At present, we do not offer the option to order our Disney Educational Productions programs online. Orders must be completed via mail, fax, or telephone. If we can provide you with any more information, please contact your local Disney Educational Representative. To locate a representative near you, please visit our Disney Educational Productions home page and click on the link that reads "Disney Educational Representative."

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3. What titles do you have available?
   
   For a list of some of our available titles, please visit our Disney Educational Productions home page.

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4. Do you offer "Bill Nye the Science Guy" videos?
   
   Yes. For a list of available Bill Nye videos, please visit our Disney Educational Productions home page and click on the link that reads "Keyword Search." Type "Bill Nye" and click "Search." You may also wish to visit the Nye Labs home page for lots more "Bill Nye the Science Guy" fun and education ideas.

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5. How much do your videos cost to order?
   
   Prices vary by selection. Please visit our Disney Educational Productions home page and locate the program that you would like to order using our "Keyword Search" or "Detailed Search" features. The program's description includes pricing. U.S. orders will be shipped from Elk Grove Village, IL, with shipping, handling, and insurance prepaid and added to the billing. For shipping and handling costs, please click on the link on our Disney Educational Productions home page that reads "Order Policies." Customers are liable for all applicable state, local, and county taxes not exempted by law.

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6. What is your return policy?
   
   For all applicable terms and conditions regarding a Disney Educational Productions order, please visit our Disney Educational Productions home page and click on "Order Policies."

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7. Questions Regarding Disney Educational Productions?
   
   Please contact Disney Educational Productions at (800) 295-5010, or by U.S. mail at:

   Disney Educational Productions
   105 Terry Drive, Suite 120
   Newtown, PA 18940

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Disney Learning Partnership

1. What is the Disney Learning Partnership?
   
   The Disney Learning Partnership is a philanthropic initiative of The Walt Disney Company supporting innovative and engaging approaches to learning that promote student success. Founded as an outgrowth of Disney's American Teacher Awards, Disney Learning Partnership works in three areas: to provide increased support to teachers through recognition and professional development programs, to foster collaborative school-wide learning initiatives through grants and our Disney Learning Partnership Spotlight School program, and to strengthen parent-teacher connections by improving school-family partnerships. Assisting us in this effort are the members of the Disney Learning Partnership Advisory Council, a group of leading education experts who lend their insights, advice, and vision to help us ensure that our efforts meet the highest standards and are in line with the latest academic and research findings. For more information on the Disney Learning Partnership, please visit our Disney Learning Partnership home page.

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2. Who makes up the Disney Learning Partnership Advisory Council?
   
   The Disney Learning Partnership Advisory Council is a group of leading education experts who lend their insights, advice, and vision to help us ensure that our efforts meet the highest standards and are in line with the latest academic and research findings.

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3. What is the Disney Learning Spotlight School?
   
   Each year, Disney Learning Partnership recognizes an outstanding school during the annual gala ceremony saluting the recipients of Disney's American Teacher Awards. This "Disney Learning Partnership Spotlight School" presentation honors a school that uses creative teaching strategies to engage kids in learning and help them achieve academic success. For a list of previous recipients of the Spotlight School award, please visit our Disney Learning Partnership home page. Select "American Teacher Awards" and click on "Spotlight School."

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4. Where can I get a copy of your "Creativity in the Classroom" video?
   
   Our "Creativity in the Classroom: An Exploration" video and guidebook, produced in collaboration with Project Zero, is available free of charge to schools via our online Teacher Center. To order a copy, please visit our Disney Learning Partnership home page. Select "Disney Teacher Awards" and click on "The Creative Classroom Series."

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5. Where can I get a copy of your national report on math and science education?
   
   The National Commission on Mathematics and Science Teaching released the report you are referring to, "Before It's Too Late," with a video produced by us. Both are available free of charge to help parents and school board members take action to improve math and science education. To order a copy, please visit our Disney Learning Partnership home page and click on "Before It's Too Late."

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6. What is your Teacher Center?
   
   The Disney Learning Partnership Teacher Center is a Web site where teachers interested in creative strategies can get in touch, exchange ideas, and expand their own knowledge. The Teacher Center is divided into four main feature areas: Community: Read or respond to posts from other teachers on the Message Boards, talk directly with other teachers in the Chat Rooms, or participate in our monthly talks with education experts. Our newsletter is also located here. Resources: Check out great lesson plans and curriculum ideas, take a guided tour through the Internet's best academic content, pose questions to teachers with a broad range of expertise, or check out breaking news in education. Workshops: Join one of our monthly online workshops, produced in partnership with NetSchool. These workshops bring together teachers and experts to explore and discuss ways to engage students in powerful learning. Think Tank: Explore our academic archives for information on creative teaching strategies, submit your students' work to the Creativity in Action gallery, or peruse our Recommended Reads. To access the Teacher Center, please visit our Disney Learning Partnership home page and select "Teacher Center." To access the features in the Teacher Center, you will need to sign in using your Disney.com member name and password. If you have forgotten your member name or password, please visit our member services home page. If you have not yet registered a member name with us, please visit our registration home page and click on the blue button to create a new account!

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7. Do you have any other online resources for teachers besides the Teacher Center?
   
   For lots more great ideas and resources for teachers and parents, please visit our Disney Educational Productions Edu-Station.

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8. How is Disney helping schools and families work together?
   
   For information on how we are working to strengthen parent-teacher connections by improving school-family partnerships, please visit our Disney Learning Partnership home page and select "Family/School Connections."

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9. What is the Creative Learning Communities grant program?
   
   The Creative Learning Communities (CLC) grant program provides grants to public elementary schools that seek, in collaboration with their local school districts, support for designing and implementing creative teaching strategies that improve student performance. Disney Learning Partnership is providing grants totaling six million dollars over three years to individual or groups of elementary schools. The amount of a grant to an individual school ranges, depending on the scope of work and size of school, up to $100,000 annually for three years. Grants to a group of schools applying as a consortium range up to $200,000 annually. For more information about our grant program, please visit our Disney Learning Partnership home page and select "Creative Learning Communities Grant Program."

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10. When is the next opportunity to apply for a grant?
    
    The deadline for the first round or the Creative Classroom Fund grant competition was June 2, 1999. A second round of the competition will be conducted in spring 2002. For more information about our grant program, please visit our Disney Learning Partnership home page and select "Creative Learning Communities Grant Program."

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11. How much are the grants?
    
    Grants to individual schools range from $25,000 to $100,000 per year for three years, and to groups of schools that join together to form a consortium from $50,000 to $200,000 per year for three years. Budget requirements are explained in the application. The amount requested is based on the project's scope and design, including the number of children and teachers involved. For more information about our grant program, please visit our Disney Learning Partnership home page and select "Creative Learning Communities Grant Program."

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12. What is the grant money used for?
    
    Schools were invited to apply for a grant for teachers to collaboratively develop and implement a new instructional program or to adapt existing approaches to address a particular learning challenge faced by children in their school. For more information about our grant program, please visit our Disney Learning Partnership home page and select "Creative Learning Communities Grant Program."

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13. What are the eligibility requirements? Can private schools apply?
    
    In the last round of the competition, any public elementary school was eligible to apply. Elementary school generally spans grades kindergarten though fifth grade (K-5). However, schools encompassing grades six, seven, eight, or higher were also eligible to apply if the approach to instruction was not substantially different in these grades than it was in the lower grades. Private schools were not eligible to apply. For more information about our grant program, please visit our Disney Learning Partnership home page and select "Creative Learning Communities Grant Program."

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14. What are the criteria used to select grant recipients?
    
    The criteria for selection are listed in the application. In general, proposed projects must have a well-defined focus and identify a core problem or issue related to children's learning in their school. They must propose an innovative, practical solution that incorporates creative teaching approaches to address the issue. For more information about our grant program, please visit our Disney Learning Partnership home page and select "Creative Learning Communities Grant Program."

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15. How are grant recipients selected? When are recipients notified?
    
    Grant applications are reviewed by National Board certified teachers convened across the country. Reviewers use a standardized assessment rubric to rate applications, and the top scoring applications are sent to a selection committee made up of education experts and National Board Certified Teachers. This committee selects a group of finalists, and Disney Learning Partnership staff members and expert consultants conduct telephone interviews and site visits to verify key aspects of finalists' applications. 1999 grant awards were announced in November 1999, and funds were disbursed to schools beginning January 2000. For more information about our grant program, please visit our Disney Learning Partnership home page and select "Creative Learning Communities Grant Program."

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16. What are "creative teaching strategies"?
    
    "Creative teaching strategies" refers to innovative teaching strategies that promote student mastery of basic skills (reading, writing, calculating), as well as more in-depth, conceptual knowledge or "learning with understanding." They stimulate children to learn beyond the memorization and recalling of facts to generate their own understanding and application of information. For more information about our grant program, please visit our Disney Learning Partnership home page and select "Creative Learning Communities Grant Program."

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17. Where can I find a list of grant recipients?
    
    For a list of recipients, please visit our Disney Learning Partnership home page and click on the first link under the "Highlights" section of the page. You may also find a list of additional winners by selecting "Creative Learning Communities Grant Program" and clicking on "CLC Grant Recipients."

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Professional Development Courses

1. What professional development courses do you offer for the Disney brand of business management?
   
   To discover the business behind the Disney magic, please visit our Disney Institute home page. For over 15 years, professionals from around the world have come to Walt Disney World Resort to seek the best practices for benchmarking purposes and discover the "Disney approach" to current business and management issues. Learn about our unique approach to professional development by taking a peek at our campus -- the Disney Institute -- or by requesting more information or simply browsing through our different offerings for individuals and groups. We hope you'll visit us soon, so we can add your name to our growing list of alumni who have discovered the business behind the magic!

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2. Do you offer any "behind-the-scenes" seminars?
   
   For complete information on our behind-the-scenes tours at Walt Disney World, please visit our Disney Institute home page. These incredible programs are a Disney fan's wish come true -- the chance to learn fascinating "inside stories" about the Walt Disney World Resort. Disney facilitators guide you through fun-filled and fascinating overviews of the inner workings, thought processes, ideas, and visions behind everything from animation to architecture to Yuletide decorations. Visits to selected behind-the-scenes locations leave even the most seasoned Walt Disney World guest with a healthy sprinkling of pixie dust!

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Disney Theme Parks & Resorts Internships

1. What Disney Internships offer educational opportunities?
   
   There are a variety of educational opportunities offered through our various internship experiences. Some offer opportunities for academic credit as well as career advancement courses. For more information about each unique opportunity, visit our Web sites below:
   • Disney College Program: disneycollegeprogram.com
   • Disney International Programs: disneyinternationalprograms.com
   • Disney CareerStart Program: disneycareerstart.com
   • Disney Professional Internships: disneyinterns.com

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Disney Teacher Awards

1. What are the Disney Teacher Awards?

Disney Teacher Awards

1. What are the Disney Teacher Awards?
   
   In July of 2006 the Disney Teacher Awards program presented its final Outstanding Teacher Award and is no longer accepting nominations.

   back to Disney Teacher Awards | back to top of page

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International Sites

1. Do you have any Web sites specifically for Guests in a country other than the United States?
2. Do you have any Web sites in any language other than English?
3. How do I write to the Web master of one of your Disney International sites?
4. I reside outside of the United States. How can I find a list of the Disney offices in my country?
5. I am interested in information about your Theme Park in Paris.
6. I am interested in information about your Resort in Tokyo.
7. I am interested in information about your new park in Hong Kong.

1. Do you have any Web sites specifically for Guests in a country other than the United States?
   
   We feature a number of Web sites for our International Guests, produced locally in their home countries. You may wish to visit our Disney International home page to determine if there is an international site specific to your region.

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2. Do you have any Web sites in any language other than English?
   
   Many of our Disney International sites are produced in other languages. You may wish to visit our Disney International home page to determine if there is an international site produced in the language you are interested in using.

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3. How do I write to the Web master of one of your Disney International sites?
   
   All of our Disney International sites are produced independently within their host countries. There is no single contact form or procedure for our International sites collectively. We encourage you to explore the Disney International site in question for contact information specific to that site.

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4. I reside outside of the United States. How can I find a list of the Disney offices in my country?
   
   We have offices all over the world. We do not have a central list of these offices and it is beyond the scope of this FAQ to provide a mailing address for every subsidiary of The Walt Disney Company worldwide. We suggest that you consult the local business directories in your home country for assistance.

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5. I am interested in information about your Theme Park in Paris.
   
   For all inquiries related to a magical Disneyland Paris vacation, please visit our Disneyland Paris home page. Information and assistance are available in several languages.

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6. I am interested in information about your Resort in Tokyo.
   
   For all inquiries related to a magical vacation at the Tokyo Disney Resort, please visit our Tokyo Disney home page. Information and assistance are available in English, Japanese, Chinese, and Korean.

   back to International Sites | back to top of page

7. I am interested in information about your new park in Hong Kong.
   
   For all inquiries related to a magical vacation at Hong Kong Disneyland, please visit our Hong Kong Disneyland home page. Information and assistance are available in English and Chinese.

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Internet Tools

• Acrobat Reader
• 1. What is the Acrobat Reader and why do I need it?
  2. Where can I download the Acrobat Reader?
  3. I have downloaded one of your maps as a PDF file, but my system cannot open it.
  4. Where can I find additional technical support?
• Browsers
• 1. Why should I download a new version of my browser?
  2. How can I speed up my browser?
  3. Does your site only work with certain browser types?
  4. I am an AOL member and I am having trouble accessing features on Disney.com. What can I do?
  5. Can I access all of the features on your site using my WebTV/MSNTV service?
  6. Where can I find additional technical support for my browser?
• Flash Player
• 1. What is the Flash Player and why do I need it?
  2. Where can I download the Flash Player?
  3. Where can I find additional technical support for the Flash Player?
• QuickTime
• 1. What is the QuickTime Player and why do I need it?
  2. Can I use another player to view your clips instead?
  3. Nothing happens when I try to download a clip. What's wrong?
  4. I tried to download a clip, but the downloading process quit in the middle. What's wrong?
  5. I downloaded a clip, but I can't hear any sound when I click the "Play" button on my player. What's wrong?
• Real Player
• 1. What is the Real Player and why do I need it?
  2. Where can I download the Real Player?
  3. Can I use another player to play your clips instead?
  4. Nothing happens when I try to download a clip. What's wrong?
  5. I tried to download a clip, but the downloading process quit in the middle. What's wrong?
  6. I downloaded a clip, but I can't hear any sound when I click the "Play" button on my player. What's wrong?
  7. Where can I find additional support for the Real Player?
• Shockwave Player
• 1. What is the Shockwave Player and why do I need it?
  2. Where can I download the Shockwave Player?
  3. I have already downloaded the Shockwave Player, but I still cannot access the Shockwave games and features on your site.
  4. Where can I find additional support?

Acrobat Reader

1. What is the Acrobat Reader and why do I need it?
   
   Acrobat Reader is a helper application manufactured by Adobe Systems Incorporated that lets you view and print files. PDF is a file format used widely for viewing and distributing both printed and online documents. You can download the Acrobat Reader free from our online Software Center home page.

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2. Where can I download the Acrobat Reader?
   
   You can download the Acrobat Reader and all of our helper applications free from our online Software Center .

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3. I have downloaded one of your maps as a PDF file, but my system cannot open it.
   
   It is possible that your Internet browser is not configured properly to display PDF files. Comprehensive help documents for the Acrobat Reader can be found on the Adobe Systems Acrobat Reader home page.

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4. Why should I download a new version of my browser?
   
   We're constantly working to make our site the best that it can be for the enjoyment of our guests. The pages on our site are frequently updated to take advantage of the latest browser features and enhancements, and may not display properly on some older browsers. We encourage you to use the latest version of your browser when visiting our site.

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5. How can I speed up my browser?
   
   The speed at which images appear, movies and sounds download, and you move around the Web depends on several things: Your modem speed, your server connection, the number of people on the Web ("traffic"), the kind of computer you're using, and other factors. There are a few basic things you can do to speed up the action:
   • Close all applications except the browser you're using.
   • Keep only one browser window open at a time.
   • Surf the Web during low-traffic times, like Saturday and Sunday.
   • Some browsers are faster than others. Experiment with different browsers to find a faster one.
   • Allocate more memory to your browser.
   • Use a higher-speed modem or a quicker technology, like DSL or a cable modem.

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6. Does your site only work with certain browser types?
   
   In general, we do not create Web pages that can only be accessed using one particular Internet browser. We strive to make our sites as accessible as possible for all of our Guests. However, in order to create the most magical online experience for our Guests, certain features on our site require specific optimization when using a particular browser application. It would not be feasible for us to create a separate version of our site optimized for each of the many available browser platforms, and we must therefore make the difficult decision in these cases to optimize for the browsers most commonly used by our Guests. The Internet browsers most commonly used by our Guests is Microsoft Internet Explorer and Netscape Navigator. You can download the newest version of each browser online. To download a new version of Internet Explorer, please visit the Microsoft.com Download Center.

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7. Where can I find additional technical support for my browser?
   
   For assistance with Microsoft Internet Explorer, please visit the Microsoft Product Support Services home page.

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Flash Player

1. What is the Flash Player and why do I need it?
   
   The Flash Player is a plug-in manufactured by Adobe Systems Incorporated that allows your Internet browser to display high-quality, low-bandwidth, interactive, animated graphics. You must have the Flash Player installed on your system to use any of the enhanced features on our site.

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2. Where can I download the Flash Player?
   
   You can download the latest version of the Flash Player free from our online Software Center .

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3. Where can I find additional technical support for the Flash Player?
   
   Comprehensive help documents for the Flash Player may be found on the Adobe Flash Player home page

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QuickTime

1. What is the QuickTime Player and why do I need it?
   
   The QuickTime Player is a plug-in (helper application) manufactured by Apple Computer, Inc., that allows you to download and view QuickTime movies. QuickTime is used on our site primarily to allow Guests to view video clips from our feature films and television shows. You can download the latest version of the QuickTime Player from the Apple Computer QuickTime home page.

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2. Can I use another player to view your clips instead?
   
   Most QuickTime clips are in a file format that can only be viewed using the QuickTime Player. You can download the latest version of the QuickTime Player from the Apple Computer QuickTime home page.

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3. Nothing happens when I try to download a clip. What's wrong?
   
   Several things may be causing this problem. Try these possible solutions:
   1. Make sure you're clicking on a piece of art or text that is intended to initiate downloading.
   2. On some computers, downloading occurs with no "status box" or notification of any kind that the downloading is actually happening. Try downloading, wait for a while, then check your hard drive.

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4. I tried to download a clip, but the downloading process quit in the middle. What's wrong?
   
   There are several possible reasons: Your server went down in the middle of the download, the server timed out, your hard drive is too full to store the download, communications between your machine and Disney.com were interrupted, or your machine didn't have enough memory available to continue the download to the end. Try downloading the clip again at another time.

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5. I downloaded a clip, but I can't hear any sound when I click the "Play" button on my player. What's wrong?
   
   This may happen for a number of reasons. Try the following:
   • Check your volume. If it's on, try turning it up.
   • If you have external speakers, make sure the speakers are plugged in and turned on, and that their volume is turned up.
   • Check your computer's sound control. Make sure it's on, that the volume is turned up, and that the speakers are chosen as the sound output source.

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Real Player

1. What is the Real Player and why do I need it?
   
   The Real Player is a plug-in (helper application) manufactured by RealNetworks, Inc., that allows you to play streaming audio and video files from your books_adventure. The Real Player is used on our site primarily to allow our Guests to download and view video clips from our feature films and television shows, and to download a variety of music and sound clips from our films, television shows, record albums, and radio stations. You can download the latest version of the the Real Player from Real Player home page.

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2. Where can I download the Real Player?
   
   You can download the latest version of the the Real Player from Real Player home page.

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3. Can I use another player to play your clips instead?
   
   Some of our clips are in generic sound or video file formats and may be played on any media player. Others are configured specifically for the Real Player and may only be played using the Real Player. When your click on a sound or video clip, your Internet browser will automatically load the preferred media player for that file format.

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4. Nothing happens when I try to download a clip. What's wrong?
   
   Several things may be causing this problem. Try these possible solutions:
   1. Make sure you're clicking on a piece of art or text that is intended to initiate downloading.
   2. On some computers, downloading occurs with no "status box" or notification of any kind that the downloading is actually happening. Try downloading, wait for a while, and then check your hard drive for the downloaded file.

   back to Internet Tools | back to top of page

5. I tried to download a clip, but the downloading process quit in the middle. What's wrong?
   
   There are several possible reasons: Your server went down in the middle of the download, the server timed out, your hard drive is too full to store the download, communications between your machine and Disney.com were interrupted, or your machine didn't have enough memory available to continue the download to the end. Try downloading the clip again at another time.

   back to Internet Tools | back to top of page

6. I downloaded a clip, but I can't hear any sound when I click the "Play" button on my player. What's wrong?
   
   This may happen for a number of reasons. Try the following:
   1. Check your volume. If it's on, try turning it up.
   2. If you have external speakers, make sure the speakers are plugged in and turned on, and that their volume is turned up.
   3. Check your computer's sound control. Make sure it's on, that the volume is turned up, and that the speakers are chosen as the sound output source.
   4. Some older computers don't come with sound cards. You may need to have one installed.

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7. Where can I find additional support for the Real Player?
   
   Comprehensive help documents for the Real Player are available at Real.com's home page.

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Shockwave Player

1. What is the Shockwave Player and why do I need it?
   
   The Shockwave Player is a plug-in manufactured by Adobe Systems Incorporated that allows your Internet browser to display rich, engaging, and interactive Web content. Shockwave is used to create many of the online games featured on our Web site. You must have the Shockwave Player installed on your system to access the majority of our games. You can download the latest version of the Shockwave Player free from our online Software Center .

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2. Where can I download the Shockwave Player?
   
   You can download the latest version of the Shockwave Player free from our online Software Center .

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3. I have already downloaded the Shockwave Player, but I still cannot access the Shockwave games and features on your site.
   
   You may wish to ensure that you have the latest version of the Shockwave Player installed on your system. You can download the latest version of the Shockwave Player free from our online Software Center . If you download the latest version of the Player from our site but still cannot access the games, try closing and then relaunching your Internet browser to initialize the plug-in. You may also wish to clear your Internet browser cache and delete any Disney.com Internet cookies from your system before you revisit the site.

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4. Where can I find additional support?
   
   Comprehensive help documents for the Shockwave Player may be found on the Macromedia Shockwave Player Support Center home page.

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Mobile

1. How do I remove the World of Disney from my mobile phone, or my child's phone?

1. How do I remove the World of Disney from my mobile phone, or my child's phone?
   
   If you wish to remove World of Disney from your child's or your mobile phone, please send us your request via e-mail to removemobile@disneyonline.com.  Please be sure to include the Account ID and mobile number you wish to have removed from this feature.

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Live Performances

• Disney on Broadway
• 1. Where can I find information on your shows?
  2. What cities will your touring productions be visiting?
  3. Why isn't my city on the list of engagements for the Disney Broadway tours?
  4. How can I order tickets to one of your shows?
  5. How can I audition for Disney on Broadway musicals?
  6. How can I purchase Disney on Broadway merchandise?
  7. What are the running times for Disney on Broadway's three shows?
  8. My theater group/school drama department would like to perform a Disney musical. How to I acquire rights for production?
  9. Can Disney on Broadway make a donation or give tickets to my group or school?
  10. Are your theaters handicapped accessible?
  11. Can I have the latest news and information about Disney on Broadway automatically sent to me via e-mail?
• Disney on Ice
• 1. How can I get on a mailing list to receive reminders when Disney On Ice is coming to my city?
  2. Does my infant child need a ticket?
  3. Do you have special ticket pricing for young children?
  4. How can I purchase tickets?
  5. Do you offer any special ticket pricing for large groups?
  6. Why isn't my city on your performance schedule?
  7. How can I purchase Disney On Ice souvenirs other than at the performances?
  8. Who is Feld Entertainment?
  9. Are cameras allowed in the arena?
  10. What is the running time of your shows?
  11. How can I contact a performer?
  12. How can I become a performer in a Disney On Ice production?
  13. What Disney On Ice shows are on tour worldwide?
  14. Does Disney On Ice present any Spanish-language performances?
  15. How can I e-mail my comments directly to the producers of Disney On Ice?
• Resort Live Shows
• 1. Where can I find information about live shows at the Disneyland Resort?
  2. Where can I find information on the live shows at the Disneyland theme park?
  3. Where can I find information on the live shows at Disney's California Adventure?
  4. Where can I find information on the live shows in Downtown Disney at Disneyland Resort?
  5. Where can I find information on the live shows at the House of Blues at Disneyland Resort?
  6. Is Disney's Electrical Parade still showing at Disneyland Resort?
  7. What special events will be taking place at Disneyland Resort during my visit?
  8. I heard a group play at Disneyland Resort and would like to get an album of their music.
  9. How can I audition to perform at Disneyland Resort?
  10. Where can I find information on the live shows in your parks at Walt Disney World?
  11. Where can I find information on the live shows in Downtown Disney at Walt Disney World?
  12. Where can I find information on the live shows at the House of Blues at Walt Disney World?
  13. What special events will be taking place at Walt Disney World during my visit?
  14. Where are the parades and fireworks at Walt Disney World?
  15. I heard a group play at Walt Disney World and would like to get an album of their music.
  16. How can I audition to perform at Walt Disney World?

Disney on Broadway

1. Where can I find information on your shows?
   
   For information on Broadway and Touring productions, please visit the Disney On Broadway page. For information on international productions, please visit our Disney Musicals Around the World page.

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2. What cities will your touring productions be visiting?
   
   For the latest tour information, please visit our Disney on Broadway on Tour home page. For information on our productions touring outside of the United States, please visit our Disney on Broadway International Productions home page.

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3. Why isn't my city on the list of engagements for the Disney Broadway tours?
   
   Cities are often added as each tour progresses, so please continue checking our Disney on Broadway home page for information on all of our shows.

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4. How can I order tickets to one of your shows?
   
   For information on how to purchase tickets to one of our Broadway or Touring performances, please visit the Disney On Broadway page.

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5. How can I audition for Disney on Broadway musicals?
   
   Casting notices are periodically posted on our Auditions page.

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6. How can I purchase Disney on Broadway merchandise?
   
   Merchandise is available for purchase at the theaters where our shows are performed. We will also be opening an online store in the near future, so please keep checking Disney on Broadway home page for more details.

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7. What are the running times for Disney on Broadway's three shows?
   
   The Little Mermaid: Two hours and 30 minutes, with one intermission
   Mary Poppins: Two hours and 40 minutes, with an intermission
   The Lion King: Two hours, 45 minutes with one intermission
   For the latest show information, please visit our Disney on Broadway home page.

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8. My theater group/school drama department would like to perform a Disney musical. How to I acquire rights for production?
   
   Select Disney titles are now available to license through Music Theatre International (MTI). These include Disney's Beauty and the Beast and Elton John & Tim Rice's Aida for the professional through high school level; Aladdin Junior for the middle school level; and Cinderella KIDS, 101 Dalmations KIDS and The Jungle Book KIDS for the grade school level. You may contact MTI or at (212) 541-4684. If you are interested in other Disney titles to produce please contact: Disney Permissions 500 S. Buena Vista Street Burbank, CA 91521-0847 (818)567-5415 For the latest show information, please visit our Disney on Broadway home page.

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9. Can Disney on Broadway make a donation or give tickets to my group or school?
   
   Unfortunately, due to the volume of such requests we receive, we are unable to make donations at this time. For the latest show information, please visit our Disney on Broadway home page.

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10. Are your theaters handicapped accessible?
    
    Yes, they are. Please contact the individual theaters for more details:
    
    The Little Mermaid at the Lunt-Fontanne Theatre: (212) 575-9200
    
    Mary Poppins at the New Amsterdam Theatre: (212) 282-2900
    
    The Lion King at the Minskoff Theatre - For the latest show information, please visit our Disney on Broadway home page.

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11. Can I have the latest news and information about Disney on Broadway automatically sent to me via e-mail?
    
    Yes. Please visit our Registration page to get on our e-mail list.

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Disney on Ice

1. How can I get on a mailing list to receive reminders when Disney On Ice is coming to my city?
   
   For information about becoming a Disney On Ice preferred customer, please click here.

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2. Does my infant child need a ticket?
   
   Children under the age of two are admitted free, provided they sit on a parent or guardian's lap.

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3. Do you have special ticket pricing for young children?
   
   Ticket prices are the same for children (two years of age and older) and adults alike. Please contact your local ticketing agency (e.g. Ticketmaster or Tickets.com) or your arena box office to find out about any special ticket savings that may be available.

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4. How can I purchase tickets?
   
   To see where your favorite Disney On Ice show is playing, click here. Use the "Show Times & Ticket Info" search function on the bottom of this page to locate a Disney On Ice show in your area. Select a state, country, or show, then click on the link provided under "More Details" for all the specific information you need to order tickets. You may also contact your local ticket agency (e.g. Ticketmaster or Tickets.com) or their outlets, or visit the arena box office. To purchase tickets the day of the event, please go directly to the arena box office.

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5. Do you offer any special ticket pricing for large groups?
   
   Yes. You can obtain additional information from a qualified Disney On Ice group sales representative. To obtain a Group Sales contact number, use the "Show Times & Ticket Info" search function on the left side of this page to locate a Disney On Ice show in your area, then click the "More Details" link for your specific city in the search results page.

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6. Why isn't my city on your performance schedule?
   
   We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. Unfortunately, changes in routing sometimes make it impossible to get to cities in which we have previously played. For the most up-to-date schedule information, click here, and use the "Show Times & Ticket Info" search function on the bottom of this page. Please note that this site displays confirmed performance dates only -- new cities are being added to our show schedules on a regular basis.

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7. How can I purchase Disney On Ice souvenirs other than at the performances?
   
   You can find out about the availability of Disney On Ice souvenirs by telephoning Feld Entertainment Consumer Products at (866) 295-2706.

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8. Who is Feld Entertainment?
   
   Feld Entertainment, Inc., is the worldwide leader in producing and presenting live entertainment experiences that lift the human spirit and create indelible memories, with 25 million people in attendance at its shows each year. Feld Entertainment's productions have appeared in 46 countries on six continents to date and include Disney On Ice, which has been delighting families worldwide since 1981.

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9. Are cameras allowed in the arena?
   
   Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena. Digital camera policies are different from arena to arena, so if you have concerns, please contact the specific arena in your area to verify policy details.

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10. What is the running time of your shows?
    
    Disney On Ice productions vary in time but range from approximately 90 minutes to two hours and 15 minutes in length. These times includes a 15-minute intermission.

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11. How can I contact a performer?
    
    You may send your letter to the address below, and it will be forwarded directly to the performer. Please be specific regarding the Disney On Ice production in which the performer appears. While performers like to hear from their fans, please be aware that they have a busy travel and performance schedule and may not be able to respond back to you. The address is:

    Performer's Name, c/o Title of Show
    Feld Entertainment, Inc.
    8607 Westwood Center Drive
    Vienna, Virginia 22182

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12. How can I become a performer in a Disney On Ice production?
    
    If you are interested in joining an elite group of figure-skating professionals, love ice-skating, and dream of traveling the world, contact us to learn more about the audition process at IceShowCasting@feldinc.com. Qualified applicants interested in traveling crew positions should contact: HRJobs@feldinc.com.

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13. What Disney On Ice shows are on tour worldwide?
    
    Disney On Ice has several productions touring the United States, and several more touring internationally. For complete schedule information, click here, and use the "Show Times & Ticket Info" search function on the bottom of this page to locate a Disney On Ice show in your area, then click the "More Details" link provided for additional city-specific information. Please note that this site displays confirmed performance dates only -- new cities are being added to our show schedules on a regular basis, so be sure to check back often.

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14. Does Disney On Ice present any Spanish-language performances?
    
    Yes. In selected cities, we present Spanish-language performances. Please note that these are all-Spanish performances, not bilingual performances, and therefore are recommended for patrons fluent in Spanish. To find out if there's a Spanish-language performance in your city, use the "Show Times & Ticket Info" search function on the left side of this page to locate a Disney On Ice show in your area, then click the "More Details" link provided for additional city-specific information. Spanish-language performances will be marked "Spanish performance."

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15. How can I e-mail my comments directly to the producers of Disney On Ice?
    
    You may send your e-mail to: customerrelations@feldinc.com.

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Resort Live Shows

1. Where can I find information about live shows at the Disneyland Resort?
   
   For the latest information on shows at Disneyland Park, Disney's California Adventure and Downtown Disney, please check out the Disneyland Resort Calendar.

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2. Where can I find information on the live shows at the Disneyland theme park?
   
   For the latest show information, please visit our Disneyland Resort Hours and Shows home page.

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3. Where can I find information on the live shows at Disney's California Adventure?
   
   For the latest show information, please visit our Disney's California Adventure Live Shows and Parades home page.

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4. Where can I find information on the live shows in Downtown Disney at Disneyland Resort?
   
   For the latest show information, please visit our Downtown Disney Upcoming Events home page.

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5. Where can I find information on the live shows at the House of Blues at Disneyland Resort?
   
   Current performance schedules for House of Blues at Downtown Disney may be viewed online at the House of Blues home page. You are also welcome to call the House of Blues Concert Hotline at (407) 934-2222. For ticket information, please call (407) 934-BLUE (2583).

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6. Is Disney's Electrical Parade still showing at Disneyland Resort?
   
   Yes, this one-of-a-kind Disney classic is currently playing at Disney's California Adventure. For information, please visit our Disney's Electrical Parade home page.

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7. What special events will be taking place at Disneyland Resort during my visit?
   
   General information about currently scheduled special events and activities may be found on our Disneyland Resort Hours and Show Schedules home page.

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8. I heard a group play at Disneyland Resort and would like to get an album of their music.
   
   Many of the entertainers who perform at our Park have released albums on CD; others have not. Of those who have released CDs, some have made them available for purchase directly from Disneyland; others have not. To find out if a performer's CD is available from Disneyland Resort, please call Disney DelivEARS at (800) 362-4533. From outside the U.S., call (714) 781-7557.

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9. How can I audition to perform at Disneyland Resort?
   
   Please visit our Disney Entertainment Productions home page, or call (714) 781-0111.

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10. Where can I find information on the live shows in your parks at Walt Disney World?
    
    Take a peek at the main page on our Walt Disney World home page for each theme park (Magic Kingdom, Epcot, Disney-MGM Studios, and Disney's Animal Kingdom Park) and click on "Attractions."

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11. Where can I find information on the live shows in Downtown Disney at Walt Disney World?
    
    For currently scheduled performances, please visit our Downtown Disney Entertainment home page.

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12. Where can I find information on the live shows at the House of Blues at Walt Disney World?
    
    Current performance schedules for House of Blues at Downtown Disney West Side may be viewed online at the House of Blues home page. You are also welcome to call the House of Blues Concert Hotline at (407) 934-2222. For ticket information, please call (407) 934-BLUE (2583).

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13. What special events will be taking place at Walt Disney World during my visit?
    
    General information about currently scheduled special events and activities may be found on our Walt Disney World Special Events home page. You will be given a listing of events and activities currently scheduled to take place during that time period in our theme parks and resort areas.

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14. Where are the parades and fireworks at Walt Disney World?
    
    All over the place! Take a peek at the main page on our Walt Disney World home page for each theme park (Magic Kingdom, Epcot, Disney-MGM Studios, and Disney's Animal Kingdom Park) and you can search for parades and fireworks quickly and easily.

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15. I heard a group play at Walt Disney World and would like to get an album of their music.
    
    Many of the entertainers who perform at our parks have released albums on CD; others have not. Of those who have released CDs, some have made them available for purchase directly from Walt Disney World; others have not. To find out if a performer's CD is available from Walt Disney World, please contact our Merchandise Services department at (407) 363-6200, Monday through Friday between 8:30 and 11:45 a.m., or between 12:30 and 5 p.m. Or you may write to them at:

    Walt Disney World Merchandise Services P.O. Box 10070 Lake Buena Vista, FL 32830-0070

    • Inside Studio M at the Downtown Disney Marketplace
    • Pizza Planet at the Disney-MGM Studios
    • Journey Into Your Imagination at Epcot
    • Across from Caravan Stage in Disney's Animal Kingdom Theme Park
    • Town Square Exposition Hall in the Magic Kingdom Park.
    
    Guests may choose ten tracks from a list of more than 400 selections (with more still to be added). Guests may choose from various attractions, current and retired. Also included is music from former and current Walt Disney World parades and shows. Prior to selecting their tracks, guests may listen to short clips. The cost of each CD is $19.98. No list of selections is available except at the kiosk. We hope you find this information helpful. For more information about Walt Disney World, please visit our Walt Disney World home page.

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16. How can I audition to perform at Walt Disney World?
    
    We are pleased to learn that you and your performing group are planning on visiting Walt Disney World. We welcome your interest in the possibility of performing at the Walt Disney World Resort. Please contact our Entertainment Audition Hotline at (407) 397-3220. For more information about Walt Disney World, please visit our Walt Disney World home page.

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Movies

• Disney Video & DVD
• 1. Where do I find information on your current home video releases?
  2. Is there a page where I can find a list of upcoming titles?
  3. Why aren't more of your older films available?
  4. Where can I find information on your international releases?
  5. Where can I buy Disney videos and DVDs?
  6. I am a retailer/store owner and would like to carry Disney titles. How can I order?
  7. Where can I purchase soundtracks from your videos?
  8. I noticed some editorial errors while watching a Disney video. Were they always in the film?
  9. What do I do if my Disney video/DVD is not working properly?
  10. I purchased a Disney video/DVD that was supposed to contain inserts in the packaging, but they were absent. How do I get them?
  11. What do I do if I experience technical difficulties with my Disney DVD?
  12. How do I take care of my Disney DVD to keep it from being damaged?
  13. Why doesn't my DVD have a French, Spanish, or other language track?
  14. Can I get a Disney title on laserdisc?
  15. Can I get permission to convert on of your videos from NTSC to PAL format, or vice versa?
  16. I have an older Disney video no longer in release. Can you tell me how much it is worth?
  17. How do I purchase a video of a movie released under one of your other film banners?
  18. How can I write to one of the performers in your films?
  19. How can I write to Buena Vista Home Entertainment? What is your street address?
• El Capitan Theatre
• 1. What is the El Capitan Theatre?
  2. How can I find out what's playing at the El Capitan Theatre?
  3. How can I find out what live events are taking place at the El Capitan Theatre?
  4. How can I purchase tickets for the El Capitan Theatre?
  5. Are will-call tickets available?
  6. When I tried to purchase tickets online, your site told me to choose a movie before selecting a date but I had already chosen a movie. What's wrong?
  7. I am interested in renting out the El Capitan Theatre for a special event.
  8. How do I get to the El Capitan Theatre?
  9. Can I reserve seating at the El Capitan Theatre?
  10. Do you have special access and seating for Guests with disabilities?
  11. Are assistive listening devices available for those who need them?
• Walt Disney Pictures
• 1. Where can I find information on some of your older films, not currently in theaters?
  2. How can I find out where and when one of your films is playing in my area?
  3. Some of the areas of your Web site seem incomplete. Why is that?
  4. How can I find cast lists and other credits if they're not on your site?
  5. Where can I purchase soundtracks from your films?
  6. How do I know if one of your films is appropriate for my young child?
  7. Why do you make PG films?
  8. I had a problem with my local theater (with ticket prices, seating, concession sales, etc.) when I went to see one of your movies and they said it was due to a Disney policy. What happened?
  9. The factual details in some of your films seem inaccurate. Why make them that way?
  10. Can I have the latest news about your films sent to me automatically?
  11. I am a member of the press. Where can I find press release materials?
  12. How can I write to one of the performers in your films?
  13. I would like to be an actor in one of your films. How do I audition?
  14. How can I write to Walt Disney Pictures? What is your street address?
  15. How do I find information about a movie released under one of your other film banners?

Disney Video & DVD

1. Where do I find information on your current home video releases?
   
   For the latest news and information, please visit our Disney Video and DVD home page.

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2. Is there a page where I can find a list of upcoming titles?
   
   For the latest news and information, please visit our Disney Video and DVD home page and click on "Release Calendar." You can also look up a title's availability on our Movie Finder located at the upper right corner of the page.

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3. Why aren't more of your older films available?
   
   We have a great number of titles in our vault and everyone has their favorites. Unfortunately, it is not possible to release or have all our titles in the market at once and so we have limited the availability of older titles. We do release older titles on a regular basis, and we encourage you to visit our Disney Video and DVD home page for the latest news and information .

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4. Where can I find information on your international releases?
   
   Please visit our Disney International home page to determine if a title is available in your country of origin.

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5. Where can I buy Disney videos and DVDs?
   
   Our releases are available online through DisneyShopping.com home page. You may also wish to check with your local video retailer. For the latest news and information, please visit our Disney Video and DVD home page.

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6. I am a retailer/store owner and would like to carry Disney titles. How can I order?
   
   Please visit our Buena Vista Home Entertainment home page to register as a Disney Video and DVD retailer. For the latest news and information, please visit our Disney Video and DVD home page.

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7. Where can I purchase soundtracks from your videos?
   
   Soundtracks for many of our features may be purchased online. For more information, please visit our Walt Disney Records home page. Soundtracks for many classic Disney films are available through the 20th Century Music Store on Main Street at the Disneyland Resort in California. To inquire about a specific title, please call Disney DelivEARS at (800) 362-4533. From outside the United States, call (714) 781-7557. You may also wish to visit your local record store. Please note that soundtracks are not released for all of our films, and, if you cannot find information concerning a soundtrack's release, it may not be available for purchase. For the latest news and information, please visit our Disney Video and DVD home page.

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8. I noticed some editorial errors while watching a Disney video. Were they always in the film?
   
   Yes, probably. Home videos and DVDs offer the ability to watch a movie scene over and over, and it is therefore possible to find inconsistencies that you would not have noticed in the theater. All movies have discrepancies in continuity due to the filming and editing process. On every film people are assigned to oversee continuity, but inconsistencies still do occur. Many of the inconsistencies from our classic features remained undiscovered for several decades, until their home video releases. Often these become interesting points of trivia for film buffs and historians. The Disney animation teams that create our features spend a great amount of time and effort to make the best movie possible and the workmanship behind the animation on our film is unparalleled. We hope that you enjoyed the video. For the latest news and information, please visit our Disney Video and DVD home page.

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9. What do I do if my Disney video/DVD is not working properly?
   
   If it is a video or DVD is not working properly, please contact our Consumer Relations Department.

   Buena Vista Home Entertainment
   Attn.: Consumer Relations
   PO Box 3100
   Neenah, WI 54957-3100
   (800) 723-4763
   

   For the latest news and information, please visit our Disney Video and DVD home page.

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10. I purchased a Disney video/DVD that was supposed to contain inserts in the packaging, but they were absent. How do I get them?
    
    Please call Buena Vista Home Entertainment's toll-free number: (800) 723-4763 (in Canada: (888) 877-BVHE) for assistance. They will be happy to send you the missing inserts. For the latest news and information, please visit our Disney Video and DVD home page.

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11. What do I do if I experience technical difficulties with my Disney DVD?
    
    Please visit our Disney DVD Technical Support home page for assistance with your Disney DVDs.

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12. How do I take care of my Disney DVD to keep it from being damaged?
    
    Please visit our Disney DVD Technical Support home page for tips on how to care for your Disney DVDs.

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13. Why doesn't my DVD have a French, Spanish, or other language track?
    
    In region 1, the default language track is English on all of our DVDs. Additionally, some of our DVDs have Spanish and/or French-language tracks or subtitles. Our aim is to include French and Spanish-language tracks on our DVDs when possible, but sometimes because of technical, licensing. or other reasons we are unable to do so. For a list of DVDs that have Spanish and/or French-language tracks, please call our toll-free number, (800) 723-4763, or visit the Disney Movie Finder home page.

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14. Can I get a Disney title on laserdisc?
    
    Image Entertainment has the laserdisc distribution rights to Disney Titles. For information on available titles, please visit the Image Entertainment home page. You may also write or call them at:

    Image Entertainment
    Consumer Service Dept.
    9333 Oso Avenue
    Chatsworth, CA 91311
    (800) 473-3475 ext. 310
    Fax: (818) 407-9151

    For the latest news and information, please visit our Disney Video and DVD home page.

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15. Can I get permission to convert on of your videos from NTSC to PAL format, or vice versa?
    
    We cannot authorize the conversion of our videos from the PAL format used in Europe and elsewhere to the NTSC format that is used in the US, or from NTSC to PAL formats. For the latest news and information, please visit our Disney Video and DVD home page.

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16. I have an older Disney video no longer in release. Can you tell me how much it is worth?
    
    Buena Vista Home Entertainment does not authenticate or appraise videos, laserdiscs, or DVDs. We recommend that you contact video dealers in your local area that specialize in titles no longer available in circulation for that information. For Disneyana collectors, there are several books that should be helpful in locating, identifying, and pricing Disney collectibles: Munsey, Cecil, "Disneyana: Walt Disney Collectibles" (Hawthorn Books,1974) (out of print, but available in many libraries) Heide and Gilman, "Cartoon Collectibles" (Dolphin-Doubleday, 1983) "Tomart's Illustrated Disneyana Catalog and Price Guide, 5 vols." (Tomart Publications [P. O. Box 2101, Dayton, OH 45429], 1985-89) Please note: All five volumes are out of print and no longer available from Tomart. They can be found in many libraries. Longest, David and Michael Stern, "The Collector's Encyclopedia of Disneyana" (Collector Books [P.O. Box 3009, Paducah, KY 42002-3009],1992) We are aware of a club that has been established for Disneyana collectors, though The Walt Disney Company does not sponsor it. The National Fantasy Fan Club holds a convention each year, publishes a periodic newsletter, and has local chapters around the country. Their address is:

    The National Fantasy Fan Club
    P.O. Box 19212
    Irvine, CA 92623-9212
    (714) 731-4705
    http://www.nffc.org/

    Or a classified ad may be purchased in "FantasyLine Express," a monthly newsletter of the National Fantasy Fan Club. For further information, write to:

    FantasyLine Express Classifieds
    NFFC, P.O. Box 19212
    Irvine, CA 92713-9212

    Internet mailing lists of interest to collectors: DIS-COLL-L for the Disney Collector mailing list
    DIS-LORE-L for the Disney "Lore" mailing list
    DIS-ANIM-L for the Disney Animation mailing list To subscribe, send an e-mail message to this address: listserv@fatcity.com Leave the subject line blank and in the body of the message, include a line like the following: subscribe (mailing list name) (your real name) Where mailing list name is the name of the list you want to join, and your real name is your given name, not your e-mail address. e.g.: subscribe DIS-COLL-L Dave Smith The Walt Disney Company supplies this information without the implication of endorsement. For the latest news and information, please visit our Disney Video and DVD home page.

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17. How do I purchase a video of a movie released under one of your other film banners?
    
    For information on the latest releases by Touchstone Pictures or Hollywood Pictures, please visit Movies.com or Video.com. For information about a Miramax or Dimension Pictures release, please visit the Miramax Café. You may also wish to visit your local video store, or such online video retailers as Amazon.com and Reel.com.

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18. How can I write to one of the performers in your films?
    
    The performers you are referring to are not permanent employees of The Walt Disney Company and, therefore, we cannot provide contact information, forward e-mail, or grant meetings or interviews on their behalf. You may wish to use your favorite Internet search engine to determine if the performer to whom you wish to write has an official Web site or fan club, or an agent to which you may direct your letter. A good place to start your search is the Internet Movie Database. Just type in the name of the performer in the search field and wait for the performer's biography page to come up. Then click on "Agent" under the Biographical links section, or "Official Site" under the External Links section. For the latest news and information, please visit our Disney Video and DVD home page.

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19. How can I write to Buena Vista Home Entertainment? What is your street address?
    
    Please write to:

    The Walt Disney Company
    Attn: Buena Vista Home Entertainment
    500 South Buena Vista Street
    Burbank, CA 91521

    For the latest news and information, please visit our Disney Video and DVD home page.

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El Capitan Theatre

1. What is the El Capitan Theatre?
   
   The El Capitan Theatre is a glittering piece of Hollywood history. "Hollywood's First Home of Spoken Drama," the El Capitan Theatre first opened its doors to the public on May 3, 1926. This grand theater has been restored to its original elegance, boasting a Spanish Colonial exterior and a colorful and lavish East Indian interior designed by San Francisco architect G. Albert Lansburgh. The stage has been restored to its original 1926 legitimate-theater dimensions, and the restoration has included a newly installed high-speed lift center stage, lights, recently remodeled dressing rooms, and state-of-the-art special effects equipment. The theater offers 1,000 seats and a Dolby SR-D audio system. As an exclusive first-run theater for Walt Disney Pictures, The El Capitan Theatre has hosted live stage shows, world premieres, and other special events that have helped restore showmanship to Hollywood Boulevard. For more information, please visit our El Capitan Theatre home page.

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2. How can I find out what's playing at the El Capitan Theatre?
   
   For information on the Disney movie fun currently featured at the El Capitan Theatre, please visit our El Capitan Theatre home page.

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3. How can I find out what live events are taking place at the El Capitan Theatre?
   
   Our live events are staged in conjunction with our first-run movie events. For information on the Disney movie fun currently featured at the El Capitan Theatre, please visit our El Capitan Theatre home page.

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4. How can I purchase tickets for the El Capitan Theatre?
   
   Please visit our El Capitan Theatre home page and click "Purchase Tickets."

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5. Are will-call tickets available?
   
   Will-call tickets are available for pick-up at the El Capitan Theatre box office. Tickets will be held under the purchaser's name, and this will be the only person authorized to pick up tickets. A photo ID and the credit card used for purchase are required. It will be the sole responsibility of the person picking up tickets to distribute them to his or her party. Tickets for late arrivals cannot be held at the box office or at the door. For information on the Disney movie fun currently featured at the El Capitan Theatre, please visit our El Capitan Theatre home page.

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6. When I tried to purchase tickets online, your site told me to choose a movie before selecting a date but I had already chosen a movie. What's wrong?
   
   When you select a movie title, our site will to refresh the Web page to generate a list of play dates for that film. If you attempt to select a date from the menu on the site before the Web page has finished refreshing, you will receive the error message you indicated. We encourage you to try the site again. After you select a film, please wait a few moments for the page to refresh before choosing a play date. To buy your tickets, please visit our El Capitan Theatre home page and click "Purchase Tickets."

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7. I am interested in renting out the El Capitan Theatre for a special event.
   
   Please visit our El Capitan Theatre home page and click on "Venue Rental Information." For venue availability and booking, please call (818) 295-4259.

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8. How do I get to the El Capitan Theatre?
   
   For driving directions, please visit our El Capitan Theatre home page and click on "Parking and Directions."

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9. Can I reserve seating at the El Capitan Theatre?
   
   Seating is on a first-come, first-served basis. Saving a large quantity of seats in the theater is not permitted. Please arrive at the theater at least 45 minutes to one hour prior to show time. All general-admission ticket holders must wait in line (including group sales customers). The only exceptions are VIP ticket holders. VIP tickets come with a reserved seat, popcorn, and a drink. Saving places in line is not permitted. For information on the Disney movie fun currently featured at the El Capitan Theatre, please visit our El Capitan Theatre home page.

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10. Do you have special access and seating for Guests with disabilities?
    
    Seating accessible by wheelchairs is available on the main floor (street level) of the theater. Guests requiring extra assistance may be permitted to enter the theater before the doors are opened. Please see the theater manager 30 minutes prior to show time or call the theater at (323) 467-9545 and alert us to any special needs so the theater can be prepared to serve you. For information on the Disney movie fun currently featured at the El Capitan Theatre, please visit our El Capitan Theatre home page.

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11. Are assistive listening devices available for those who need them?
    
    Assistive listening devices are available at the theater at no cost and require a driver's license or credit card as security. Guests requiring this service should see the theater manager 30 minutes prior to show time. Groups with members requiring assistive listening devices, please contact the theater at (323) 467-9545 For information on the Disney movie fun currently featured at the El Capitan Theatre, please visit our El Capitan Theatre home page.

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Walt Disney Pictures

1. Where can I find information on some of your older films, not currently in theaters?
   
   Our Walt Disney home page home page only features information on our current and upcoming releases. For information on our older films, you may wish to visit our Walt Disney Studios Home Entertainment Web site to see if the film has been released on home video. If you are looking for general historic or trivia information on any of our classic films, we recommend you visit our online Disney Archives home page.

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2. How can I find out where and when one of your films is playing in my area?
   
   You can find the latest show times and ticket information for your area by visiting our Walt Disney Pictures home page and selecting a movie under "Get Tickets."

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3. Some of the areas of your Web site seem incomplete. Why is that?
   
   In an effort to keep our Guests informed about the latest upcoming releases as soon as possible, we occasionally produce movie sites that are initially limited to the basic release date information about the upcoming film. Please be assured that we're constantly adding new, richly developed content to our movie sites and we encourage you to check the site periodically to see all the new fun and features that we have added for you! You can find lots of information about our current and upcoming releases on our Walt Disney Pictures home page.

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4. How can I find cast lists and other credits if they're not on your site?
   
   We recommend that you visit the Internet Movie Database. Enter for the title of the film and click "Go!" For a complete list of credits, click on the link that reads "Full cast and crew." You can find lots of information about our current and upcoming releases on our Walt Disney Pictures home page.

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5. Where can I purchase soundtracks from your films?
   
   Soundtracks for many of our features may be purchased online or in stores. For more information, please visit our Walt Disney Records home page. Please note that soundtracks are not released for all of our films, and, if you cannot find information concerning a soundtrack's release, it may not be available for purchase. You can find lots of information about our current and upcoming releases on our Walt Disney Pictures home page.

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6. How do I know if one of your films is appropriate for my young child?
   
   We cannot provide a definitive answer to that question. Walt Disney Pictures strives at all times to provide fun, quality entertainment that the whole family can enjoy together, but only you know your child well enough to determine what kind material is appropriate for him or her. If you are concerned about a particular film, you should:
   • Visit our Walt Disney Pictures home page. Read about the film in question and download any available trailers and film content to determine if it is appropriate for your child.
   • Note the rating given to the film by the Motion Picture Association of America (MPAA). A "G: General Audiences" rating indicates that the MPAA Ratings Board does not consider any of the material in the film to be offensive to parents whose younger children view the film. A "PG: Parental Guidance Suggested" rating indicates that the Ratings Board recommends that the film be examined or inquired into by parents before they let their children attend.
   • For more information on the MPAA ratings system, please visit the Motion Picture Association of America home page.
   • Talk to other parents you know who have already seen the film and solicit their opinions.
   
   If you are still concerned, you may wish to consider viewing the film in advance before taking your child to see it. We hope that these tips are helpful to you and that you will enjoy the film! For the latest information about our current and upcoming releases, please visit our Walt Disney Pictures home page.

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7. Why do you make PG films?
   
   Our films are not written for a specific rating. They are produced by us, and then rated after completion by the Motion Picture Association of America (MPAA). In our effort to make quality, family-friendly entertainment, the majority of our films are geared to a general audience and receive a "G" rating. However, our primary goal is tell an entertaining story and sometimes a story dictates that we introduce elements for which the MPAA will award a film a "PG" rating. Please understand that a "G" rating does not mean that a movie is a children's film and a "PG" or "PG-13" rating does not necessarily mean that a film is inappropriate for children. A "PG" rating indicates that some parents may consider some material unsuitable for their children, but the parent must make the decision. The "PG-13" rating suggests that some material may not be suitable for children under 13 years old and is thus an alert that parents might want to examine a film before deciding whether their children should view it. For more information on the MPAA ratings system, please visit the Motion Picture Association of America home page. For the latest information about our current and upcoming releases, please visit our Walt Disney Pictures home page.

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8. I had a problem with my local theater (with ticket prices, seating, concession sales, etc.) when I went to see one of your movies and they said it was due to a Disney policy. What happened?
   
   The theater chains to which we distribute our films for viewing are independent of The Walt Disney Company. We do not regulate or control the policies of these chains. We do not dictate admission or concession prices, availability of seating, or any other theater practice. We suggest that you refer the problem you experienced back to the manager of the theater you attended.

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9. The factual details in some of your films seem inaccurate. Why make them that way?
   
   Our primary goal is tell an entertaining, family-friendly story, and sometimes a story dictates that the filmmakers take certain creative liberties during the filmmaking process. Perhaps that is what occurred in the films to which you're referring. For the latest information about our current and upcoming releases, please visit our Walt Disney Pictures home page.

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10. Can I have the latest news about your films sent to me automatically?
    
    Please visit our Walt Disney Pictures home page to sign up for lots of exclusive news and previews. You will need to sign in using your Disney.com member name and password. If you have not yet registered for a Disney.com member name, you will be able to register for one on the Walt Disney Pictures home page. Once you have signed in, check any topics about which you would like to receive news, tell us what types of movies you like, and click the "Update" button. Be sure to choose your preferred e-mail format before you click the button.

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11. I am a member of the press. Where can I find press release materials?
    
    Press materials are available for all of our films on our Buena Vista Publicity home page. You will have to register on the site to access any of our materials. Please be sure to read the Terms and Conditions posted on the site. For the latest information about our current and upcoming releases, please visit our Walt Disney Pictures home page.

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12. How can I write to one of the performers in your films?
    
    The performers you are not permanent employees of The Walt Disney Company and, therefore, we cannot provide contact information, forward e-mail, or grant meetings or interviews on their behalf. You may wish to use your favorite Internet search engine to determine if the performer to whom you wish to write has an official Web site or fan club, or an agent to which you may direct your letter.

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13. I would like to be an actor in one of your films. How do I audition?
    
    As with any career, education and practice are important. A good first step would be to discuss your interests with your school counselor or drama teacher, if you are currently enrolled in school. We suggest you familiarize yourself with any local theater group in your area and read the entertainment industry trade papers, which are available at most libraries. In these you will find advertisements for upcoming auditions. Also, The Walt Disney Company employs thousands of performers for the various Theme Parks and Resorts. Auditions are held regularly to cast singers, dancers, actors, DJs and VJs, musicians, and bands. For information on these exciting opportunities, please visit our Disney Careers home page. Then click on "Events and Auditions." When you feel ready to do so, you might consider finding an agent. Their job is to locate work suitable for you. As most film and television organizations require agency representation, having an agent is almost essential for getting paid work. Please understand that we cannot recommend a particular agent or talent agency. For information on how to find an agent in your area, please consult your local entertainment trade papers or the career and entertainment sections of your local library. We hope these suggestions are helpful to you. We admire your enthusiasm, and wish you much success.

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14. How can I write to Walt Disney Pictures? What is your street address?
    
    Please write to:

    The Walt Disney Company
    Attn: Walt Disney Pictures
    500 South Buena Vista Street Burbank, CA 91521

    For the latest information about our current and upcoming releases, please visit our Walt Disney Pictures home page.

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15. How do I find information about a movie released under one of your other film banners?
    
    For information on the latest releases by Touchstone Pictures, please visit www.touchstonepictures.com. For information on the latest releases by Disneynature, please visit www.disneynature.com. For information on the latest releases by Miramax films, please visit the www.miramax.com.

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Music

• Disney.com Music Downloads
• 1. Can I shop for music on your site?
  2. How can I sample music clip or watch a music video?
  3. What is Adobe Flash Player?
  4. Can I use another player to play your clips instead?
  5. Nothing happens when I try to stream music. What's wrong?
  6. I tried to sample music clip or watch a music video but the process quits in the middle. What's wrong?
  7. I tried to sample music clip or watch a music video, but I received an error message and then the file stops streaming. What's wrong?
  8. I can't hear any sound when I click the "Play" button on my player. What's wrong?
  9. Where can I find additional support for Adobe Flash Player?
  10. Where can I find additional support for the Real Player?
• Music at the Parks
• 1. I heard that I could buy soundtracks from your classic films at the Parks. Is that true?
  2. I heard a group play at Disneyland Resort and would like to get an album of their music.
  3. How do I get an album of music (from parades, attractions, etc.) at Disneyland Resort?
  4. I heard a group play at Walt Disney World and would like to get an album of their music.
  5. How do I get an album of music (from parades, attractions, etc) at Walt Disney World?
• Radio Disney
• Walt Disney Records
• 1. How can I find out which titles you have available? Where can I buy one of your albums?
  2. Where can I purchase read-along or sing-along albums?
  3. I saw an album in a store at one of your Theme Parks and would now like to purchase it. How can I?
  4. I would like to purchase an out-of-print title. Can I do it through you?
  5. How can I purchase a soundtrack from one of your classic films?
  6. Can I hear samples of your music online?
  7. Can you send me the lyrics or sheet music from one of your albums or shows?
  8. Can I write to my favorite recording artist through you?
  9. I have an older Disney album no longer in release. Can you tell me how much it is worth?
  10. I am experiencing technical difficulties playing one of your CDs in my computer.
  11. I would like to become a singer. How do you choose your singers? Can I send you a demo tape?
  12. How do I find information about an album released under one of your other record labels?
  13. Can I have the latest news about your albums sent to me automatically?

Disney.com Music Downloads

1. Can I shop for music on your site?
   
   You can shop for music at Disney Mix Central where you can preview songs before you purchase songs, albums or music videos. The Walt Disney Records home page offers music samples and music videos (if available) on the product page or you can visit Radio Disney where you can listen or make requests for songs. To locate more music and music videos, please use our Disney.com Search Feature.

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2. How can I sample music clip or watch a music video?
   
   To sample music clip or watch a music video from Disney.com pages, you need to use a helper application. Your browser may already include what you need; if not, you can download Adobe Flash Player from our online Software Center.

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3. What is Adobe Flash Player?
   
   Adobe Flash Player is cross platform browser plug in manufactured by Adobe, that allows you to experience rich Internet applications and streaming video and audio. You need Adobe Flash 9 installed in one of the following browsers: Internet Explorer, Firefox, or Safari. Visit our Software Support Center for more information.

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4. Can I use another player to play your clips instead?
   
   Some of our clips are in generic sound file formats and may be played on any media player. Others are configured specifically for the Real Player and may only be played using the Real Player. When your click on a sound clip, your Internet browser will automatically load the preferred media player for that file format. You can download the latest version of the Real Player from the Real.com Real Player home page. For the free version of the Real Player, click on the link that reads "Real Player Basic."

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5. Nothing happens when I try to stream music. What's wrong?
   
   First, make sure you're clicking on a piece of art or text that is intended to initiate the streaming music video or audio. You may need to wait for the file to load. On some computers, loading occurs with no "status box" to show that the file is loading into the player.

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6. I tried to sample music clip or watch a music video but the process quits in the middle. What's wrong?
   
   There are several possible reasons: Your server went down in the middle of the process, the server timed out, communications between your machine and Disney.com were interrupted, or your machine didn't have enough memory available to continue the process to the end. Click your browser's Refresh or Reload button and let the entire page appear before you try to sample the music clip or watch the music video again. Contact Customer Service for additional support.

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7. I tried to sample music clip or watch a music video, but I received an error message and then the file stops streaming. What's wrong?
   
   There are many reasons for getting error messages, including typos, timeouts, or download interruptions. First, check your spelling, and then press your Enter or Return key to try again to reach the URL (or "Uniform Resource Locator," which translates to the I.P. aka "Internet Protocol" address of an Internet page). If you get a "Document contains no data" error message, there may be a mistake in the link or a problem with the program that generates the page. Try reloading or refreshing the page. A "timeout" message happens when your browser is waiting for a page to be sent from a server and the server has not responded in a specified amount of time. This occurs if the site is very busy or your service provider is having problems. It can also be caused by your modem becoming disconnected. Check to see if your modem is connected. If the problem persists, contact your service provider. A "transfer interrupted" message means that your browser didn't receive all the information (text, graphics, etc.) needed to "create," or build, the page. Try clicking your browser's Refresh or Reload button, and let the entire page appear before clicking on a link. If a "server error" message appears, that means the problem is on our end (the server is the computer where Disney.com is stored), and you can rest assured that we're aware of the problem and are working on it. Server problems are usually fixed in a matter of minutes. For up-to-date information on common error messages generated during music downloads, visit the Real Player Customer Support Page.

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8. I can't hear any sound when I click the "Play" button on my player. What's wrong?
   
   This may happen for a number of reasons. Try the following:
   1. Check your volume. If it's on, try turning it up.
   2. If you have external speakers, make sure the speakers are plugged in and turned on, and that their volume is turned up.
   3. Check your computer's sound control. Make sure it's on, that the volume is turned up, and that the speakers are chosen as the sound output source.
   4. Some older computers don't come with sound cards. You may need to have one installed.

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9. Where can I find additional support for Adobe Flash Player?
   
   Installation issues, compatability requirements and more are covered on the Flash Player Support page.

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10. Where can I find additional support for the Real Player?
    
    Comprehensive help documents for the Real Player are available at Real.com's Support and Service home page.

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Music at the Parks

1. I heard that I could buy soundtracks from your classic films at the Parks. Is that true?
   
   Soundtracks for many of our features may be purchased online at www.DisneyMusicSpot.com - if available, there will be a link to buy online. Soundtracks for many classic Disney films are also available through the 20th Century Music Store on Main Street at the Disneyland Resort in California. To inquire about a specific title, please call Disney DelivEARS at (800) 362-4533. From outside the United States, call (714) 781-7557.

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2. I heard a group play at Disneyland Resort and would like to get an album of their music.
   
   Many of the entertainers who perform at our Park have released albums on CD; others have not. Of those who have released CDs, some have made them available for purchase directly from Disneyland; others have not. To find out if a performer's CD is available from the Disneyland Resort, please call Disney DelivEARS at (800) 362-4533. From outside the United States, call (714) 781-7557.

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3. How do I get an album of music (from parades, attractions, etc.) at Disneyland Resort?
   
   Please call Disney DelivEARS at (800) 362-4533. From outside the United States, call (714) 781-7557.

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4. I heard a group play at Walt Disney World and would like to get an album of their music.
   
   Many of the entertainers who perform at our Parks have released albums on CD; others have not. Of those who have released CDs, some have made them available for purchase directly from Walt Disney World via www.DisneyMusic.com; others have not. To find out if a performer's CD is available from Walt Disney World, please contact our Merchandise Guest Services department by calling (407) 363-6200, Monday through Friday between 9:00 am and 8:00 pm. They can also be reached by email at wdw.mail.order@disneyworld.com.

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5. How do I get an album of music (from parades, attractions, etc) at Walt Disney World?
   
   Search www.DisneyMusic.com, or contact our Merchandise Services department by calling (407) 363-6200, Monday through Friday between between 9:00 am and 8:00 pm.

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Walt Disney Records

1. How can I find out which titles you have available? Where can I buy one of your albums?
   
   For information on our latest releases, please visit our Walt Disney Records home page. You can use the Advanced Search feature to locate a particular title or type of album, or you can find lists of our available products by clicking on any of the buttons on the navigation menu across the top. Our titles are available online at DisneyShopping.com, or through such online retailers as Amazon.com. You may also wish to check your local music stores.

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2. Where can I purchase read-along or sing-along albums?
   
   Visit www.DisneyMusic.com. You can also purchase our current Disney Read-Along and Sing-Along products at most major record chain stores and at The Disney Stores, K-Mart, WalMart, Toys 'R' Us, and Target. Or you can call the Disney Catalog at (800) 237-5751 to check the availability of these titles. For information on our latest releases, please visit our Walt Disney Records home page. .

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3. I saw an album in a store at one of your Theme Parks and would now like to purchase it. How can I?
   
   Search Disneymusic.com, or visit Disneyland's 20th Century Music Company store on Main Street, which carries our entire line of products. Disneyland and Disney World can fulfill customer mail-order requests. If you were visiting a California Disney Theme Park, please call Disney DelivEARS at (800) 362-4533, and press 9 for merchandise questions. If you were visiting one of our Florida Theme Parks, please call Merchandise Guest Services at (407) 363-6200, Monday through Friday between 9:00 am and 8:00 pm, or by email at wdw.mail.order@disneyworld.com. For online information on our latest releases, please visit our Walt Disney Records home page..

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4. I would like to purchase an out-of-print title. Can I do it through you?
   
   Most out-of-print titles are not available through Walt Disney Records. We recommend that you check with local used-record stores, dollar stores, or collectors' groups. You may also wish to use your favorite Internet search engine to locate used-record dealers or auction sites. For information on our latest releases, please visit our Walt Disney Records home page .

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5. How can I purchase a soundtrack from one of your classic films?
   
   Soundtracks for many of our features may be purchased online. For more information, please visit Walt Disney Records home page. Soundtracks for many classic Disney films are available through the 20th Century Music Store on Main Street at the Disneyland Resort in California. To inquire about a specific title, please call Disney DelivEARS at (800) 362-4533. From outside of the United States, call (714) 781-7557. You may also wish to visit your local record stores. Please note that soundtracks are not released for all of our films, and, if you cannot find information concerning a soundtrack's release, it may not be available for purchase.

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6. Can I hear samples of your music or music videos online?
   
   Samples of the music are located on the product page of each album. You can use the Search feature to locate a particular title or select a musical genre by clicking on the Music button on the navigation menu at the top of any page on our site. You will need to have the Real Player, QuickTime Player installed on your computer to listen to one of our songs, or Flash Video Player to watch videos. The Real Player is a plug-in (helper application) manufactured by RealNetworks, Inc., that allows you to play streaming audio files. The Real Player is used on our site primarily to allow our Guests to download a variety of music and sound clips from our films, television shows, record albums, and radio stations. You can download the latest version of the Real Player from the Real.com Real Player home page. For the free version of the Real Player, click on the link that reads "Real Player Basic." The QuickTime Player is a plug-in (helper application) manufactured by Apple Computer, Inc. that allows you to download and view QuickTime clips. In some recent versions of certain browsers, it also lets you view movies right in your browser window, without having to download the movie file first. You can download the latest version of the QuickTime Player from the Apple Computer QuickTime home page. If you experience technical difficulty with your Real Player or QuickTime download, please review the Internet Tools section of this FAQ site.

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7. Can you send me the lyrics or sheet music from one of your albums or shows?
   
   Due to contractual obligations, we cannot share lyrics or sheet music via the Internet. You may purchase our music through our music distributor, the Hal Leonard Corporation. They may be contacted by telephone at (800) 637-2852 or fax at (404) 774-3259, or via their official home page. For information on our latest releases, please visit our Walt Disney Records home page.

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8. Can I write to my favorite recording artist through you?
   
   The performers you are referring to are not permanent employees of The Walt Disney Company and, therefore, we cannot provide contact information, forward e-mail, or grant meetings or interviews on their behalf. You may wish to use your favorite Internet search engine to determine if the performer to whom you wish to write has an official Web site or fan club, or an agent to which you may direct your letter. For information on our latest releases, please visit our Walt Disney Records home page .

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9. I have an older Disney album no longer in release. Can you tell me how much it is worth?
   
   Walt Disney Records does not authenticate or appraise records, videos, laserdiscs, or DVDs. We recommend that you contact used record dealers in your local area that specialize in albums no longer available in circulation for that information. For Disneyana collectors, there are several books that should be helpful in locating, identifying, and pricing Disney collectibles: Munsey, Cecil, "Disneyana: Walt Disney Collectibles" (Hawthorn Books,1974) (out of print, but available in many libraries); Heide and Gilman, "Cartoon Collectibles" (Dolphin-Doubleday, 1983) "Tomart's Illustrated Disneyana Catalog and Price Guide, 6 vols." (Tomart Publications 1985-2007 -- Please note: the first five volumes are out of print and no longer available from Tomart. They can be found in many libraries, or search Amazon. The 6th edition can be found at Tomart Publications Online; Longest, David and Michael Stern, "The Collector's Encyclopedia of Disneyana" (Collector Books [P.O. Box 3009, Paducah, KY 42002-3009],1992) We are aware of a club that has been established for Disneyana collectors, though The Walt Disney Company does not sponsor it. The National Fantasy Fan Club holds a convention each year, publishes a periodic newsletter, and has local chapters around the country. Their mailing address is:

   The National Fantasy Fan Club
   P.O. Box 19212
   Irvine, CA 92623-9212
   (714) 731-4705
   http://www.nffc.org/

   Or a classified ad may be purchased in "FantasyLine Express," a monthly newsletter of the National Fantasy Fan Club. For further information, write to the above NFFC address, or send an email to info@nffc.org.

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10. I am experiencing technical difficulties playing one of your CDs in my computer.
    
    If you are experiencing difficulty listening to your CD in your computer's CD-ROM drive, try one of these recommended solutions: Windows 95/98/ME/NT/2000:
    1. Go to the Start Menu
    2. Click 'Programs' then 'Accessories' then 'Multimedia' or 'Entertainment,' then 'CD Player'
    or
    1. Go to the Start Menu
    2. Click 'Run...'
    3. Type cdplayer.exe
    4. Click 'OK'
    Mac OS:
    1. Click the Apple Menu
    2. Select the CD Player program
    or
    1. Go to your Hard Drive
    2. Click 'Applications' or 'Utilities'
    3. Select the CD Player program

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11. I would like to become a singer. How do you choose your singers? Can I send you a demo tape?
    
    As with any career, education and practice are important. A good first step would be to discuss your interests with your school counselor or music teacher. If you are not currently enrolled in school, we encourage you to enroll in musical courses locally. We suggest you familiarize yourself with any musical theater group in your area, and read the entertainment industry trade papers, which are available at most libraries. In these you will find advertisements for upcoming auditions. Also, The Walt Disney Company employs thousands of performers at our Theme Parks and Resorts. Auditions are held regularly to cast singers, dancers, actors, DJs and VJs, musicians, and bands. For information on these exciting opportunities, please visit our Disney Careers home page. On the left side click on "Openings," then "Auditions - Performers." When you feel ready to do so, you might consider finding an agent. Their job is to locate work suitable for you. As most recording organizations require agency representation, having an agent is almost essential for getting paid work. Please understand that we cannot recommend a particular agent or talent agency. For information on how to find an agent in your area, please consult your local entertainment trade papers or the career and entertainment sections of your local library. It is also the longstanding policy of the Walt Disney Company not to accept unsolicited submissions of creative material. Please do not send us any demo tapes. We hope these suggestions are helpful to you. We admire your enthusiasm, and wish you much success. For information on our latest releases, please visit our Walt Disney Records home page.

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12. How do I find information about an album released under one of your other record labels?
    
    For information on the latest releases by Hollywood Records, Buena Vista Records, Mammoth Records, or Lyric Street Records, please visit our Buena Vista Online Entertainment home page and click on the corresponding link.

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13. Can I have the latest news about your albums sent to me automatically?
    
    Please visit our Walt Disney Records home page and click on "Newsletter." You will need to sign in using your Disney.com member name and password. If you have forgotten your member name or password, please visit our member services home page. If you have not yet registered for a Disney.com member name, please visit our registration home page and click on the blue button to create a new account. Once you have signed in, check any topics about which you would like to receive news, tell us what types of music you like, and click the "Update" button. Be sure to choose your preferred e-mail format before you click the button.

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Online Games and Activities

• D-Cards
• 1. If I have a question, comment, or issue with D-Cards on American Greetings, who can I contact?
  2. How are D-Cards on AmericanGreetings.com different from my old D-Cards?
  3. I've received notification of a D-Card in my e-mail. How do I view the card?
  4. I have deleted the e-mail notifying me of a D-Card I received. If I give you my e-mail address and the sender's e-mail address, can you find it for me?
• Disney Game Kingdom Online
• Games
• 1. When will you be adding new games?
  2. Are your games free to play?
  3. Do I need to register to play?
  4. Can I download any of your games to my hard drive? Can I play them offline?
  5. What software do I need to play your games?
  6. What if I do not want to download any applications?
  7. I have downloaded the necessary software, but I cannot access the games on your site.
  8. I am an AOL member and I am having trouble playing your games. What can I do?
  9. Can I play your games using my WebTV/MSNTV service?
  10. How do I get my high score on Toon Disney?
• Virtual Worlds & Multiplayer Games
• 1. What are Virtual Worlds and Multiplayer Games?
  2. What Virtual Worlds do you have?
  3. Do I need to register to play in your Virtual Worlds?
  4. Are your Virtual Worlds safe?
• Create!
• 1. How do I save my creations?
  2. How do I share my creations?
  3. How can my friends find the creations I share?
  4. Why didn't my creation get approved for sharing?
  5. How do I un-share my creations?
  6. How do I earn D-points on CREATE?
  7. How do I earn Stars?
  8. How do you choose the "Currently Popular" items?
  9. How can I get my creations into the "Currently Popular" list?
• Print Activities
• 1. Is there any special software that I need?
  2. I am clicking on "print" but nothing is happening.
  3. When I click to print one of your printable images, it's printing out the entire Web page.
• Internet Safety
• 1. Where can I learn more about your safety features?
• Safety 'Net
• 1. What is Safety 'Net?
  2. What is Surf Swell Island?
  3. What software do I need to access your Safety 'Net sites?
  4. What if I do not want to download any applications?
  5. I have the necessary software installed, but I cannot access any interactive Safety 'Net sites.
  6. I am an AOL member and I am having trouble accessing the Safety 'Net sites. What can I do?
  7. Can I access your Safety 'Net sites using my WebTV/MSNTV service?

D-Cards

1. If I have a question, comment, or issue with D-Cards on American Greetings, who can I contact?
   
   AmericanGreetings.com provides full service customer support via Web, e-mail, and phone. For more information on American Greetings Customer Service, please visit the AmericanGreetings.com Web site.

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2. How are D-Cards on AmericanGreetings.com different from my old D-Cards?
   
   When you subscribe to AmericanGreetings.com we are able to offer you a high level of service and wonderful features including online scrapbooks, e-calendars, and uploading of personal photos to your D-Cards. For a more comprehensive list of features, click here.

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3. I've received notification of a D-Card in my e-mail. How do I view the card?
   
   The e-mail that you received notifying you that you received a D-Card included a Web link for the card. To view your D-Card, just click on the link. The link URL (Web site address) may be very long, so it is possible that your e-mail program may "wrap" the URL (splitting it into two separate lines). If so, you may need to manually copy or type the full retrieval URL directly into the address field of your Internet browser to view your card. Enjoy your D-Card!

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4. I have deleted the e-mail notifying me of a D-Card I received. If I give you my e-mail address and the sender's e-mail address, can you find it for me?
   
   Due to privacy restrictions and other issues, we are not able to do this for you. You may wish to contact the person who sent you the D-Card. When a D-Card is sent, both the sender and the recipient receive a copy of the notification e-mail. The person who sent you the card may still have his/her copy, and could forward the D-Card retrieval URL (Web site address).

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Games

1. When will you be adding new games?
   
   We are constantly developing new games for our site. We cannot offer a specific schedule for when new games will be added each month, but we encourage you to check the site periodically to see all the new fun we have added for you!

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2. Are your games free to play?
   
   The majority of our online games are free for you to play and enjoy. The only games you must pay a fee to play are the games featured on our Disney Game Kingdom Online site. Disney Game Kingdom Online is the #1 online club for kids! With CD-ROM-quality games, activities, and Disney stories, there's more Disney magic at your fingertips. Sign up today via our home page for a one-day free trial.

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3. Do I need to register to play?
   
   You do not have to register to play the majority of our online games. However, some of the games on our site allow our Guests to compete for high scores against other players (for example, the "Toon Disney Game-Athalon!" games on our Toon Disney home page). You must be a registered member of Disney.com to participate in one of these online competitions. Registration is free and easy! If you are not registered, you will be prompted to register upon selecting any "online competition" game. Or you may register by visiting our registration home page and clicking on the blue button to create a new account. Also, to play any of the games on our Disney Game Kingdom Online site, you must first register as a Disney Game Kingdom Online member. Disney Game Kingdom Online is the #1 online club for kids! With CD-ROM-quality games, activities, and Disney stories, there's more Disney magic at your fingertips. Sign up today via our home page for a one-day free trial.

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4. Can I download any of your games to my hard drive? Can I play them offline?
   
   All of our games are hosted on our Web site servers and are not available for download to your computer or offline play.

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5. What software do I need to play your games?
   
   Most of our games require the Shockwave Player plug-in. The Shockwave Player is a plug-in (helper application) manufactured by Macromedia, Inc., that allows your Internet browser to display rich, engaging, and interactive Web content. When you click on a game, we will automatically check to see if you have the proper plug-in to play. If you don't have the plug-in, we will direct you to a page on the Disney.com site for easy installation. A few of the games on our site do not require the Shockwave Player, but do require, at a minimum, the Flash Player plug-in to play. The Flash Player is a plug-in (helper application) manufactured by Macromedia, Inc., that allows your Internet browser to display high-quality, low-bandwidth, interactive, animated graphics. Flash animations are used extensively on our site to create a more magical online experience for our Guests, and you must have the Flash Player installed on your system to use any of the enhanced features on our site. You can download the latest versions of the Shockwave Player and the Flash Player free from our online Software Center.

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6. What if I do not want to download any applications?
   
   You will not be able to access the games on our site without the Shockwave Player and/or Flash Player plug-ins. We do not have any games on our site that do not use at least one of these applications. To take full advantage of our online games and activities, we encourage you to download the latest versions of the Shockwave Player and the Flash Player free from our online Software Center.

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7. I have downloaded the necessary software, but I cannot access the games on your site.
   
   You may wish to ensure that you have the latest version of the Shockwave Player and the Flash Player installed on your system. Our site is optimized to use the latest version of these applications and may not display properly with older versions. You can download the latest version of the Shockwave Player and the Flash Player free from our online Software Center. If you download the latest versions of the players from our site but still cannot access the games, try closing and then relaunching your Internet browser to initialize the plug-ins. You may also wish to clear your Internet browser cache and delete any Disney.com Internet cookies from your system before you revisit the site.

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8. I am an AOL member and I am having trouble playing your games. What can I do?
   
   In order to fully enjoy Disney.com, we recommend using America Online software version 9.0. To find out which version you are using, open AOL. On a PC, click on "Help" in the AOL toolbar and select "About America Online." On a Mac, click on the Apple icon and select "About America Online." To upgrade, sign onto AOL and go to keyword "Upgrade." If you are using an older version of AOL, download and install Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer. After installation, restart your computer. Open AOL and sign on. Click on the AOL icon in the top left-hand corner and select "Minimize" (on a PC), or select the AOL icon in the top right-hand corner and select "Hide America Online" (on a Mac). Finally, open Firefox, Safari or Explorer and return to our site. For more information on AOL go your the AOL Help page.

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9. Can I play your games using my WebTV/MSNTV service?
   
   Many of the features on our Web site are not available to WebTV/MSNTV users, due to the limitations of the WebTV/MSNTV service. WebTV/MSNTV does not support a number of current online helper applications used to play our games. It is not our intention to exclude any of our Guests from experiencing this Disney Magic online. However, we feel it would be a disservice to the majority of our visiting Guests who do not use WebTV/MSNTV to strip our games of some of their features to serve the relative minority who do. We apologize for any inconvenience that you may experience at our Web site, but we hope that you understand our position.

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10. How do I get my high score on Toon Disney?
    
    Please visit our Toon Disney home page and click on "Toon Disney Game-Athalon!" Compete with your friends for high scores by playing all three of the featured games in the Toon Disney Game-Athalon. Then tune into the Toon Disney Friday night movie at 7 p.m./6C and watch for YOUR high score on TV! You must be a registered member of Disney.com to participate in our Toon Disney Game-Athalon competition. To register at Disney.com, please visit our registration home page and click on the blue button to create a new account!

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Virtual Worlds & Multiplayer Games

1. What are Virtual Worlds and Multiplayer Games?
   
   A virtual world is simulated computer fantasy environment where players can inhabit, interact and play by creating avatars who represent them. Most of our Virtual Worlds are Multiplayer Games, in which players can either play in teams or play against each other individually online. Virtual Worlds let you make friends, explore, play games, decorate your virtual environment, and talk to other members/players online. Visit our Games page for an index of our Virtual Worlds.

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2. What Virtual Worlds do you have?
   
   
   • Toontown
   • Pirates of the Carribean
   • Pixie Hollow
   • Club Penguin
   • CARS - Coming soon!
   
   

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3. Do I need to register to play in your Virtual Worlds?
   
   Yes. Because you can interact with other players online when playing in Virtual Worlds, you have to register. This not only helps us to keep you safe but allows you meet and play with other players online. For information on registration, safety features, system requirements and more, please visit the home page of the Virtual World that interests you.

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4. Are your Virtual Worlds safe?
   
   Yes. We have made safety a top priority and have entire departments devoted to monitoring the behavior of players to make sure you have a safe and fun experience. You will find detailed information about safety features, live moderators and parental controls on the Membership, Parents, Account Services and FAQ sections of the home page of the Virtual World you wish to play. For general informaion about our online safety features and concerns, please visit our Internet Safety page, or see the Community FAQ's.

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Create!

1. How do I save my creations?
   
   After you have completed your creation, click on the save button located at the top left corner of the activity. A window will open that will let you give your creation a title and save it to your portfolio.
   
   Note: You will first need to logon to Disney.com with your Account ID and Password.

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2. How do I share my creations?
   
   From your Portfolio, click and drag one of your creations from the gallery onto a Portfolio page. A window will open that explains that by clicking "Yes", you are submitting your creation to be reviewed. If it is approved, it will be shared with everyone.

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3. How can my friends find the creations I share?
   
   Easy! Tell them to use the search box, and search by your username or by the title of your creations.

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4. Why didn't my creation get approved for sharing?
   
   All creations are carefully reviewed before they are approved to be viewed by everyone. We do not approve creations that include inappropriate topics, profanity, violence, references to other Web sites, or any information that could be used to identify or contact you.

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5. How do I un-share my creations?
   
   From your Portfolio, click and drag your creations off of the Portfolio page. A window will open that explains that when you remove a creation from your Portfolio, it will no longer be visible to other users.

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6. How do I earn D-points on CREATE?
   
   D-Points are earned while playing the activities. For example, when you draw pictures using Digital Painter, you will be earning D-Points. The more time you spend creating, the more D-Points you will earn. You also earn D-Points every time you rate someone else's creations. The best way to earn a ton of D-Points is to share your creations - and ask your friends who visit Disney.com to give you stars. Every time they do, you will earn D-Points -- and they earn D-points too, just for posting their rating!

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7. How do I earn Stars?
   
   You get Stars when people rate your creations. You first have to share your creation with everyone. Then your friends can search for your creations and rate them. This will earn you Stars. See other people's creations that you like? Give them Stars as well! You will earn D-Points when you do this.

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8. How do you choose the "Currently Popular" items?
   
   The items that are featured in "Currently Popular" are selected agorithmically. That means that a computer picks them automatically based on several parameters. Three of key parameters that are considered by the algorithm are the number of stars earned, the age of the creation, and a computer-determined "goodness" factor.

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9. How can I get my creations into the "Currently Popular" list?
   
   First, create lots of art to share  this will increase your chances that others will give you Stars. Then tell your family and friends your D-Name or the title of your art, and ask that they give you Stars! Newer art will have a higher chance of appearing in the "Currently Popular" list, so come back often!

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Print Activities

1. Is there any special software that I need for your print activities?
   
   You do not need any special plug-ins or helper applications to enjoy our print activities. All you need is an Internet browser capable of supporting Web frames. Most newer browsers are already frames-capable. If your browser does not support frames, you may wish to consider downloading a newer one. Here are the top three browser sites for downloading updates:
   1. For Internet Explorer updates, please visit the Microsoft.com Download Center.
   2. For Safari updates, please visit Apple's Safari page.
   3. For Firefox, go to the Mozilla Firefox page.

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2. I am clicking on "print" but nothing is happening.
   
   To print an image from one of our print centers, such as Pixie Hollow Printables, or Playhouse Disney Printables wait for the image to completely finish loading in your Internet browser, click once on the image to select it, and then press your Internet browser's "Print" button. You can find lots of printing activity fun by visiting our Activity Center home page.

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3. When I click to print one of your printable images, it's printing out the entire Web page.
   
   If you are printing an image from one of our print centers, please be sure to click once on the fully loaded image before you click your Internet browser's "Print" button. Our print center images are displayed within Web frames, which are essentially separate Web pages. By clicking on a printable image, you are making its Web frame the "active" frame and indicating to your Internet browser that you only want to print out the images in that frame. If you are printing a coloring page found On Disney Magic Artist Online home page, please note that those pages are simple image files imbedded within their respective Web pages. They are not displayed in a separate frame. If you click your browser's Print button, your browser will automatically print the entire page. It will not isolate the coloring page from the remaining elements on the Web page. To print the coloring page image separately, click on the Print icon next to the image.

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Internet Safety

1. Where can I learn more about your safety features?
   
   For more information on Internet safety while playing games on Disney.com, go to our Internet Safety page, or see the Community FAQ's.

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Safety 'Net

1. What is Safety 'Net?
   
   Safety 'Net is a collection of fun, interactive sites on Disney.com designed to teach Internet etiquette and to help parents and children learn to surf the World Wide Web safely. Whether you're a new or veteran user, Safety 'Net is your guide to using the Internet safely and wisely. To access our Safety 'Net sites, please visit our Activity Center home page and click on "Safety 'Net."

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2. What is Surf Swell Island?
   
   The Surf Swell Island is a quiz-driven adventure game to help teach children about Internet safety. We at The Walt Disney Company believe that children learn best when they are relaxed and having fun. That is why we have chosen to address the very serious topic of Internet safety through a fun and engaging forum. Internet safety material is presented in a series of three games, each featuring a classic Disney character and focusing on an area of concern: privacy, viruses, or netiquette (guidelines for behavior on the Internet). Each of the three games is followed by a mini-quiz reinforcing what was presented in the game. The exciting Challenge of Doom mega-quiz brings together the content from the first three games. Answering correctly gives children access to a collection of fun Surf Swell-themed activities located in the password-protected Treasure Palace. The site includes helpful guides to assist parents and teachers in educating children on Internet safety and etiquette. To begin your journey, please visit our Surf Swell Island home page.

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3. What software do I need to access your Safety 'Net sites?
   
   Most of the Internet safety sites featured in the Safety 'Net require the Flash Player. The Flash Player is a plug-in (helper application) manufactured by Macromedia, Inc., that allows your Internet browser to display the kinds of high-quality, low-bandwidth, interactive, animated graphics that make our enhanced sites possible. Flash animations are used extensively on our site to create a more magical online experience for our Guests, and you must have the Flash Player installed on your system to use any of the enhanced features on our site. You can download the latest version of the Flash Player free from our online Software Center.

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4. What if I do not want to download any applications?
   
   Only by making use of the Flash Player software are we able to offer the interactive elements of our sites to our Guests. If you do not install the Flash Player on your system, you will only be able to access the Safety 'Net links to "Safety Tips from Doug" and "Disney's Internet Safety Information" page. You will be unable to access Surf Swell Island or any of our other interactive safety sites. You can download the latest version of the Flash Player free from our online Software Center.

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5. I have the necessary software installed, but I cannot access any interactive Safety 'Net sites.
   
   You may wish to ensure that you have the latest version of the Flash Player installed on your system. Our site is optimized to use the latest version of the Flash Player and our enhanced sites may not display properly with older versions. You can download the latest version of the Flash Player free from our online Software Center. If you download the latest version of the Player from our site but still cannot access the sites, try closing and then relaunching your Internet browser to initialize the plug-in. You may also wish to clear your Internet browser cache and delete any Disney.com Internet cookies from your system before you revisit the site.

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6. I am an AOL member and I am having trouble accessing the Safety 'Net sites. What can I do?
   
   In order to fully enjoy Disney.com, we recommend using America Online software version 7.0. To find out which version you are using, open AOL. On a PC, click on "Help" in the AOL toolbar and select "About America Online." On a Mac, click on the Apple icon and select "About America Online." To upgrade, sign onto AOL and go to keyword "Upgrade." If you are using an older version of AOL, download and install Netscape Navigator or Microsoft Internet Explorer. After installation, restart your computer. Open AOL and sign on. Click on the AOL icon in the top left-hand corner and select "Minimize" (on a PC), or select the AOL icon in the top right-hand corner and select "Hide America Online" (on a Mac). Finally, open Navigator or Explorer and return to our site. To download a new version of Internet Explorer, please visit the Microsoft.com Download Center. To download a new version of Netscape Navigator, please visit the Netscape Products home page.

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7. Can I access your Safety 'Net sites using my WebTV/MSNTV service?
   
   Yes, probably. According to the latest information available to us, WebTV supports all of the applications necessary to access our enhanced Safety 'Net sites.

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Search Feature

1. How can I find information about a specific topic on Disney.com?
2. I used your Search feature and was unable to find any information about the topic I was searching for.
3. Can I use other search engines to search your site?
4. Can I find a list of popular search topics for your site?

1. How can I find information about a specific topic on Disney.com?
   
   You can use the Search feature located at the top of most of the pages found at our Web site. Just type in the topic you are researching in the open white search window, and click "Go." You may also access the Search feature through our Guest Services Search page.

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2. I used your Search feature and was unable to find any information about the topic I was searching for.
   
   It is possible that the topic you entered when you submitted your search was too general. We encourage you to try the Search feature again and to be as specific as possible when you type in the text of your search in the topic field. You may also wish to try exploring the site from our home page. Our site represents a number of diverse businesses operated by or partnered with The Walt Disney Company, so the site is very large and searching for a particular topic may yield many different results, most of which will not be relevant. Browsing from the Disney.com home page may be the quickest way to locate the information you are seeking. It is also possible that the information you are seeking is not available on our site. Although we offer lots of content for our Guests to explore and enjoy, we do not represent every Disney business unit on our site and we cannot anticipate every question our Guests may pose.

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3. Can I use other search engines to search your site?
   
   Absolutely! If you cannot locate the information you are seeking through our Disney.com Search feature, you might get excellent results using your favorite Internet search engine. You may wish to begin your search at GO.com , Google.com , or Yahoo!. However, a word of warning: using any of these sites to search for Disney-related topics could generate results for unauthorized Disney "fan sites" on the World Wide Web. The Walt Disney Company does not endorse these sites and any information found on them is not "official" Disney information. If you want the real scoop, official Disney news and information may be found throughout the Disney.com Web site.

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4. Can I find a list of popular search topics for your site?
   
   The most popular search topics may be found on our Disney.com Search page by clicking on the "Go" button without entering a search term. You may also wish to browse the Disney.com sitemap, located at the bottom of our home page. The Disney.com sitemap contains quick links to our most frequently visited and popular Web pages.

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Sweepstakes

1. I can't enter one of your contests. Can I send you an e-mail to have you submit an entry for me?
2. How do I claim my prize if I have won?
3. When are the contest drawings held?
4. Where can I get a list of contest winners?
5. Why do you send me e-mail messages about your contests when I am ineligible to enter as an international resident?
6. Whenever I attempt to enter one of your contests, the form keeps telling me that I have already submitted an entry for today, but I have not.
7. When I attempt to enter one of your contests, the form keeps telling me that my member name and password are invalid.
8. I have not been able to enter one of your contests for several days. How do I make up the missed entries?
9. Do you offer any online sweepstakes?
10. Why are Guests outside of the United States and Canada restricted from entering your contests?
11. Why are residents of Quebec restricted from entering your online contest when it is open to residents of other parts of Canada?
12. I have recently begun receiving a security error message whenever I submit an entry into one of your contests. What's going on? Is my personal information secure or not?
13. How do I know if I have won?
14. Why are residents of Puerto Rico restricted from entering your online contests?

1. I can't enter one of your contests. Can I send you an e-mail to have you submit an entry for me?
   
   We are unable to accept entries to our online contests via e-mail. To enter any of our contests, you must submit your entry via the entry form on the contest Web site. To enter the contest, you will need to enter your Disney.com member name and password. If you have not yet registered with Disney.com, you will need to register before you may enter the contest.

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2. How do I claim my prize if I have won?
   
   Complete instructions for claiming your prize will be included in the notification e-mail you receive informing you that you have won.

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3. When are the contest drawings held?
   
   Each contest will have its own drawing schedule, specified in the contest rules.

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4. Where can I get a list of contest winners?
   
   Each contest will have its own method of obtaining a winners list, specified in the contest rules.

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5. Why do you send me e-mail messages about your contests when I am ineligible to enter as an international resident?
   
   We regret that our international Guests are not able to participate in many of our online contests. Due to strict laws in other countries governing online contests, it is difficult for us to register our Sweepstakes outside of the United States. You may wish to visit our Disney International home page to determine if there is an international site specific to your region. These sites are produced locally in their host countries and frequently offer contests for our international Guests that are not available here at Disney.com. When you registered at Disney.com, you asked to receive exciting updates and news via e-mail. This added you to our general e-newsletter list. Our newsletter list server has no way of differentiating between e-mails which are or are not be pertinent to you personally based upon your e-mail address and the newsletter content. If you'd prefer not to receive ANY future updates, please visit our online E-Newsletter Preference Center. To unsubscribe completely, uncheck any boxes checked in your Disney.com E-newsletter Preferences and click the "Update My Preferences" button. You will need to sign in using your Disney.com member name and password to access the preference center. If you have forgotten your member name or password, please visit our member services home page.

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6. Whenever I attempt to enter one of your contests, the form keeps telling me that I have already submitted an entry for today, but I have not.
   
   When you click to submit your entry, it may require a few minutes for our system to fully process it. Please be patient while it finishes up. If you click on the submit button again before your entry has been completely processed, you will generate the error message indicated. You may wish to clear your Internet browser's cache and delete any Disney.com Internet cookies that you have on your system before you visit the Sweepstakes Web site again.

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7. When I attempt to enter one of your contests, the form keeps telling me that my member name and password are invalid.
   
   Please verify that you are using your correct member name and password. To retrieve your member name or password, please visit our member services home page.

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8. I have not been able to enter one of your contests for several days. How do I make up the missed entries?
   
   We do not provide make up entries for missed days. Per the contest Terms and Conditions: Sponsor does not assume any responsibility for incorrect or inaccurate capture of entry information, including but not limited to technical malfunctions, human or technical error, sending or printing errors, lost/delayed/garbled data or transmissions, omission, interruption, deletion, defect or failures of: any telephone or computer line or network, computer equipment, software or any combination thereof.

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9. Do you offer any online sweepstakes?
   
   We have many contests here at Disney.com! For information on contests and sweepstakes we offer, please use the Search feature on our site and type in "contests" or "sweepstakes." Also, if a particular group within The Walt Disney Company is promoting a contest that you have heard about, you may wish to visit that group's Web site for further information. For example, if you have heard of a contest on Radio Disney, the logical place to search for additional details would be on the Radio Disney home page. Similarly, for information about a contest advertised on the Disney Channel, you should visit the Disney Channel home page; for a contest promoted through inserts in a home video purchase, visit the Disney Video home page; etc. We're always adding exciting contests to Disney.com, so keep checking our home page for your chances to enter and win!

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10. Why are Guests outside of the United States and Canada restricted from entering your contests?
    
    We regret that our international Guests are not able to participate in many of our online contests. Due to strict laws in other countries governing online contests, it is difficult for us to register our sweepstakes outside of the United States. You may wish to visit our Disney International home page to determine if there is an international site specific to your region. These sites are produced locally in their host countries and frequently offer contests for our international Guests that are not available here at Disney.com.

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11. Why are residents of Quebec restricted from entering your online contest when it is open to residents of other parts of Canada?
    
    This is due to strict laws in Quebec that make residents of that province ineligible to enter many of our online contests. Quebec law requires that all promotional materials related to any such contest be presented in both English and French. Unfortunately, this is not feasible for us. We hope that you understand.

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12. I have recently begun receiving a security error message whenever I submit an entry into one of your contests. What's going on? Is my personal information secure or not?
    
    We apologize for the confusion caused by this message. Our contest registration form was improved to make the site respond more quickly. This was done by having only your personal details securely transmitted to our system. The message that you receive is your Internet browser reacting to elements that you download FROM our site using a non-secure connection, not to any of the secure information you are transmitting to us. The only elements of the entry page that are not secure are the images on our site. We can assure you that all of your personal information is protected. Good luck in the contest!

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13. How do I know if I have won?
    
    Each contest will have its own method of notifying potential winners, specified in the contest rules. For most Disney.com contests, you will be notified by e-mail at the e-mail address associated with the Disney.com member name you used to enter the contest. NOTE: It is your sole responsibility to notify us if you change your e-mail address. To do so, please visit Your Account page, and sign in using your Disney.com member name and password, then click the "Modify" tab to update your e-mail address.

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14. Why are residents of Puerto Rico restricted from entering your online contests?
    
    This is due to strict laws in Puerto Rico that make residents of that territory ineligible to enter many of our online contests. Puerto Rico law requires that all promotional materials related to any such contest be presented in both English and Spanish. Unfortunately, this is not feasible for us. We hope that you understand.

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Television

• ABC
• Disney Channel
• 1. How do I find out what time a show is on?
  2. How do I find out what time a music video will be shown?
  3. How do I write to one of the cast members on your shows?
  4. How do I attend a taping of one of your shows?
  5. How can I purchase a script from one of your shows?
  6. How do I audition to be on one of your shows?
  7. How do I audition for the "Mickey Mouse Club"?
  8. I have a great idea for a new show. How do I send it to you?
  9. Can I purchase a copy of one of your original movies?
  10. Why do your shows carry ratings?
  11. My cable provider does not carry Disney Channel. How can I get it added?
  12. My cable provider charges me for Disney Channel as a premium channel. How do I get it reduced?
  13. I am interested in advertising my business on your network. Whom do I contact?
  14. I am experiencing transmission difficulties receiving Disney Channel. What can I do?
  15. Why do you schedule programs only for Eastern Time zones?
  16. Why does your schedule sometimes indicate that a particular show is going to air, but then a different program is shown instead?
  17. I found the content in one of your recently aired programs objectionable. To whom should I report this?
• Playhouse Disney
• 1. What is Playhouse Disney?
  2. How do I find out when a show is on?
  3. What is the Playhouse Disney Live on Stage! show?
  4. Is there a Playhouse Disney show on Radio Disney?
  5. Is there any Playhouse Disney character merchandise available?
• Special Agent Oso Site
• 1. Must we register before my child can collect Digi-Medals?
  2. What are Digi-Medals?
  3. How can my child unlock more Digi-Medals?
  4. What is Special Agent gear?
  5. How can my child collect more Special Agent gear?
  6. What is the Oso Scene Maker?
  7. Where can my child use the Special Agent Gear?
• Special Agent Oso Calling
• 1. How do I request or schedule a call from Special Agent Oso to my child, and how do I customize the message?
  2. Can I control when Special Agent Oso will call?
  3. Must I provide my phone number?
  4. How much will it cost me to have Special Agent Oso call my child?
  5. Why didn't Special Agent Oso address my child by his/her first name?
  6. My confirmation call went to voicemail. How I get the confirmation call again?
  7. How do I opt out or unsubscribe?
  8. Why did I receive a confirmation call, when I have not subscribed to Special Agent Oso Calling? What do I do to opt out?
• DISNEY XD
• 1. What is Disney XD?
  2. How do I find out when a show is on?
  3. How do I order Disney XD?
  4. What do I need to play games on DisneyXD.com?
  5. If my game doesn't work, what do I do?
  6. If my game still doesn't work, what do I do?
  7. What kind of computer do I need to access ToonDisney.com, anyway?
  8. What is a browser and why do I need one to access DisneyXD.com?
  9. What is Flash and how do I get it?
  10. What is Shockwave and how do I get it?
• Wonderful World of Disney
• 1. How can I find out when a film is scheduled to appear on your program?
  2. I missed a recent episode that I am interested in seeing. Will it be repeated?
  3. Can I purchase a copy of one of the original films shown on your program?

Disney Channel

1. How do I find out what time a show is on?
   
   Please visit DisneyChannel.com and click on the "What's On Today" button on the left side of your screen. If the show you're looking for is not listed, click "Search" to check listings by date, or program name. You can browse listings for the current week by clicking on "Week At A Glance."

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2. How do I find out what time a music video will be shown?
   
   We're sorry, but there are no programming schedules available for music videos.

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3. How do I write to one of the cast members on your shows?
   
   Please send your letter or request via the postal service to:

   Disney Channel
   Attn: Fan Mail Dept.
   500 South Buena Vista Street
   Burbank, CA 91521

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4. How do I attend a taping of one of your shows?
   
   We're sorry, but tickets to taping Disney Channel shows are not available. The only place to enjoy the shows is on Disney Channel. Thanks for watching!

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5. How can I purchase a script from one of your shows?
   
   We do not have any scripts available directly from Disney Channel.

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6. How do I audition to be on one of your shows?
   
   As with any career, education and practice are important. A good first step would be to discuss your interests with a school counselor or drama teacher, if you are still in school. We suggest you familiarize yourself with any local theatre group in your area, and read the entertainment industry trade papers, which are available at most libraries. In these you will find advertisements for upcoming auditions. Also, The Walt Disney Company employs thousands of performers for the various Theme Parks and Resorts. Auditions are held regularly to cast singers, dancers, actors, DJs and VJs, musicians, and bands. For information on these exciting opportunities, please visit our Disney Careers site. Then, click on "Events and Auditions." When you feel ready to do so, you might consider finding an agent. Their job is to locate work suitable for you. As most film and television organizations require agency representation, having an agent is almost essential for getting paid work. Please understand that we cannot recommend a particular agent or talent agency. For information on how to find an agent in your area, please consult your local entertainment trade papers or the career and entertainment sections of your local library. We hope these suggestions are helpful to you. We admire your enthusiasm, and wish you much success.

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7. How do I audition for the "Mickey Mouse Club"?
   
   The "Mickey Mouse Club" is no longer airing on the Disney Channel and there are no current plans to return it to the lineup. We've got lots of other great shows, so stay tuned!

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8. I have a great idea for a new show. How do I send it to you?
   
   Our long-standing company policy does not allow us to accept or consider creative ideas, suggestions, or materials other than those that we have specifically requested. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff might seem to others to be similar to their own creative work. Please do not send us any unsolicited original creative materials such as stories or ideas, screenplays, or original artwork. We are pleased to hear from our subscribers and welcome your comments regarding our shows and network.

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9. Can I purchase a copy of one of your original movies?
   
   Many of our Disney Channel Original Movies are available for rental or purchase. For details, please visit our Disney Video and DVD home page.

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10. Why do your shows carry ratings?
    
    Every television program has a rating to assist parents in choosing programs for their family. The rating appears in the upper left corner at the beginning of the program and intermittently throughout a film.

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11. My cable provider does not carry Disney Channel. How can I get it added?
    
    You need to contact your local cable company or satellite-programming provider for assistance with your request. Thank you for your interest!

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12. My cable provider charges me for Disney Channel as a premium channel. How do I get it reduced?
    
    The individual cable company or satellite-programming provider makes the decision whether to present Disney Channel as a premium channel or as part of a basic package. Law prohibits us from dictating what channels they can provide, how they can present the channels, or how much they can charge for them. You may want to talk to the general manager of your local cable company or satellite-programming provider for assistance.

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13. I am interested in advertising my business on your network. Whom do I contact?
    
    The Disney Channel does not offer advertising opportunities, but we thank you for your interest!

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14. I am experiencing transmission difficulties receiving Disney Channel. What can I do?
    
    We're sorry to hear that you've been unable to receive Disney Channel. We suggest you contact your cable or satellite provider for assistance.

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15. Why do you schedule programs only for Eastern Time zones?
    
    Due to the five different US time zones, at this time the technology does not exist for every zone to have a programming feed. Our programming is scheduled and advertised as Eastern time.

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16. Why does your schedule sometimes indicate that a particular show is going to air, but then a different program is shown instead?
    
    Unfortunately, last-minute schedule changes occur periodically. We apologize for any inconvenience or confusion these changes may cause, and we hope you will continue to find our currently scheduled programs to your liking.

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17. I found the content in one of your recently aired programs objectionable. To whom should I report this?
    
    We share your concern regarding quality programming. Please be assured that it is not our intention for you to be upset by the content of any of our shows. We at Disney Channel are committed to presenting programs of the highest standard in family entertainment. Television lends itself to many interpretations and we respect the views expressed by our viewers. We value you as a subscriber. If you would like to share your comments with our management so that your concerns may be factored into future programming decisions, please click here. We hope you will never hesitate to let us know your point of view.

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Playhouse Disney

1. What is Playhouse Disney?
   
   Playhouse Disney, seen in a daily programming block on Disney Channel, encourages preschoolers to imagine and learn through original series, short-form, and acquired programming that includes song, movement and entertainment.  Guided by an established curriculum, Playhouse Disney supports multiple areas of child development:  physical, emotional, social and cognitive; thinking and creative skills as well as moral and ethical development through carefully constructed themes, storylines and endearing characters. It is home to many of your favorite preschool programs, including Mickey Mouse Clubhouse, Handy Manny, Special Agent Oso, and Imagination Movers. You'll find games, printable coloring pages and activity sheets, recipes, party kits, and show information on the website. For more information, visit Playhouse Disney.com .

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2. How do I find out when a show is on?
   
   Please visit our Playhouse Disney Guide for Grown-Ups TV Schedule page at http://tv.disney.go.com/playhouse/grown-ups/tvschdule.html for complete schedule information.

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3. What is the Playhouse Disney Live on Stage! show?
   
   Playhouse Disney Live on Stage! is a 20-minute interactive performance at the Walt Disney World Resort in Orlando, Florida and Disney's California Adventure in Anaheim, Californa, featuring lovable characters from Playhouse Disney. Please visit our Playhouse Disney Guide for Grown-Ups Events page at http://tv.disney.go.com/playhouse/grown-ups/events.html for details.

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4. Is there a Playhouse Disney show on Radio Disney?
   
   Playhouse Disney on Radio Disney broadcasts live Monday to Friday at 12-1 p.m. ET/ 9-10 a.m. PT. Please visit our Playhouse Disney Guide for Grown-Ups Events page at http://tv.disney.go.com/playhouse/grown-ups/events.html for details on this magical show.

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5. Is there any Playhouse Disney character merchandise available?
   
   Our Playhouse Disney Guide for Grown-Ups Products page lets grown-ups know all about products that go with the Playhouse Disney programming their preschoolers love! Please visit our Playhouse Disney Guide for Grown-Ups Products page at http://tv.disney.go.com/playhouse/grown-ups/products.html for details.

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Special Agent Oso Site

1. Must we register before my child can collect Digi-Medals?
   
   No, registration is not required to collect Digi-Medals. Digi-Medals are stored locally on your computer through browser cookies.

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2. What are Digi-Medals?
   
   Digi-Medals are awards that Special Agent Oso shares with preschoolers for helping him complete Special Assignments. Preschoolers can collect Digi-Medals online at PlayhouseDisney.com/SpecialAgentOso.

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3. How can my child unlock more Digi-Medals?
   
   There are two ways to unlock Digi-Medals:
   1. Preschoolers can collect Digi-Medals by visiting PlayhouseDisney.com/SpecialAgentOso after each episode.
   2. Your child can play Pop-Up Assignments online to earn additional Digi-Medals .
   
   Play five Pop-Up Assignments to unlock one Digi-Medal.

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4. What is Special Agent gear?
   
   Special Agent Gear consists of items on the site that can be used to populate one of six Oso action scenes. The agent gear includes wardrobes/disguises, gadgets/props, vehicles, and other action scene-specific props.

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5. How can my child collect more Special Agent gear?
   
   Preschoolers can animate gear once the items are positioned within the action scene.

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6. What is the Oso Scene Maker?
   
   The Oso Scene Maker allows preschoolers to insert unlocked Special Agent Gear into one of six different action scenes on the site.

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7. Where can my child use the Special Agent Gear?
   
   Preschoolers can animate gear once the items are positioned within the action scene.

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Special Agent Oso Calling

1. How do I request or schedule a call from Special Agent Oso to my child, and how do I customize the message?
   
   There are two ways to request a call from Special Agent Oso to your child  using your cell phone, or visiting the Special Agent Oso Web site:
   1. Cell Phone request: Text the word "OSO" followed by your child's first name (such as "Emma" or "Alex") to DISNEY (347639). Oso will call your cell phone with a special message to your child. Standard carrier fees apply. Sample phone text: OSO MICHAEL
   2. Web site request: If you have a landline, or would like to customize and schedule future calls, you can register at PlayhouseDisney.com/SpecialAgentOso, and share with Oso your child's first name, hobbies, favorite color, and more (don't worry, the information you provide will not be shared or used for any other purposes).
   
   If you schedule future calls, you will receive a confirmation phone call to verify your telephone number. When prompted press the number 1 to accept. If you missed the call, you can send it again by clicking on the PREVIEW tab and then SEND.

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2. Can I control when Special Agent Oso will call?
   
   Yes! Through the Web site, you can control when and how often Special Agent Oso calls, and you can preview each custom message before the call is made. You can easily cancel future messages at any time.

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3. Must I provide my phone number?
   
   Yes, Oso needs your entire 10-digit number to make the call. Your telephone number will not be shared or used for any other purposes.

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4. How much will it cost me to have Special Agent Oso call my child?
   
   Your phone carrier may charge you for incoming minutes and text messages. Standard carrier fees apply.

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5. Why didn't Special Agent Oso address my child by his/her first name?
   
   We strive to include a wide range of popular and unique names. However, it is impossible to make all names available. If your child's name is not in our database, we suggest that you try a nickname, or select a different spelling of your child's first name.

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6. What is the Oso Scene Maker?
   
   The confirmation phone call is required to verify your telephone number. If you missed the call, you can send it again by clicking on the PREVIEW tab and then SEND. When prompted press the number 1 to accept.

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7. How do I opt out or unsubscribe?
   
   If you signed up and no longer wish to receive the calls, opting out is easy from your cell phone, or through the Web site.
   • * Cell phone unsubscribe: Text the word "OSO STOP" to DISNEY (347639).
   • *Web site unsubscribe: Log in to your account, and select the opt-out checkbox.

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8. Why did I receive a confirmation call, when I have not subscribed to Special Agent Oso Calling? What do I do to opt out?
   
   If you received a confirmation call by mistake, and did not sign up for Special Agent Oso Calling, just hang up and you will automatically be opted out.

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Disney XD

1. What is Disney XD?
   
   Disney XD is a unique cable channel created by Disney, featuring an exciting mix of live-action and animated programs for kids ages 6-14. With programming appealing especially to boys, Disney XD encourages their quest for discovery, accomplishment, sports, adventure, and humor. Disney XD is available via television, online, or through mobile and Video on Demand services. Kids can enjoy shows, movies, and ESPN sports programs, or engage in fun interactive online games.

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2. How do I find out when a show is on?
   
   Please visit DisneyXD.com and click on "Complete Schedule" in the bottom right area of your screen.

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3. How do I order Disney XD?
   
   To find out how to get Disney XD, please contact your local cable or satellite provider.

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4. What do I need to play games on Toondisney.com?
   
   You absolutely need three things:
   • IE or Firefox versions 7.0 or later
   • Flash, version 5 or later
   It is recommended (though not required) that you have the following:
   • Shockwave 10
   
   You can download these applications free from our online Software Center.

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5. If my game doesn't work, what do I do?
   
   If you get a black screen or a blank screen that starts to load and then just stops and freezes, you probably just need to get newer versions of Shockwave and Flash. If you've already done that, try downloading them one more time to make sure you have the newest versions and no system conflicts. Things change very fast in cyberspace. If you've done all this and still get a black screen, there's a possibility you may not have INSTALLED Shockwave and Flash. When you downloaded, you told Macromedia to put your plug-ins in a certain folder on your hard drive. Go to that folder, open it, then double click on the Shockwave and Flash icons so it will install. That should do the trick. Don't forget to close your browser and restart your computer after installing.

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6. If my game still doesn't work, what do I do?
   
   Did you ...
   • Get a "won't connect" message?
   • Hear music playing but saw no buttons to click?
   • See the game start loading then just stop?
   • See the title of the game but nothing else?
   
   You probably just need to RELOAD your page. Go to the "Reload" button at the top of your browser window. This is a great way to get rid of little glitches that might affect your computer.

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7. What kind of computer do I need to access ToonDisney.com, anyway?
   
   Your computer must meet at least the minimum requirements below. Most newer systems should be fine. If you're a Windows user, you need:
   1. Windows 98 or later
   2. Pentium III 800MHz Processor or better
   3. 512MB RAM or more recommended
   
   (Find out this tech stuff by right clicking on "My Computer" and selecting properties. Neat, huh?) I'm a Mac user.
   1. MacOS 7.5.5 or later
   2. PowerMac 120 or better (if you've got an iMac, a G3, or a G4)
   3. 24MB RAM (32MB or more recommended)
   
   (Find out this tech stuff by going to the Apple icon in the upper left, then dragging the cursor down to "About This Computer.")
   
   You need at least a 28.8 Kbps modem, though we recommended 56 Kbps. If you have DSL, a T1 line, or a cable modem, even better! 28.8 is a bare minimum, Toon Disney is designed with a 33.6 Kbps connection in mind.

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8. What is a browser and why do I need one to access DisneyXD.com?
   
   A browser is the computer program you use to visit the Internet. some older browser version will not let you use all the features of Disney.com. If you need to upgrade your browser, please use the links below:
   
   To download Mozilla Firefox, visit the Firefox download site at:
   http://www.firefoxdownload.com/
   
   To download Microsoft Internet Explorer, visit the Microsoft download site at:
   http://www.microsoft.com/downloads/en/default.aspx

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9. What is Flash and how do I get it?
   
   Flash is an easy-to-install software plug-in that adds features to your browser so you can see all the latest Disney XD animation. If you can see the animations on DisneyXD.com, you've got Flash! If you can't see them, get Flash now.

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10. What is Shockwave and how do I get it?
    
    Macromedia Shockwave is a software plug-in that you may need to play some games on DisneyXD.com. If you do not already have it installed, get Shockwave now!

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Wonderful World of Disney

1. How can I find out when a film is scheduled to appear on your program?
   
   Please visit "The Wonderful World of Disney" home page for a list of upcoming features. You may also wish to consult your local television listings.

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2. I missed a recent episode that I am interested in seeing. Will it be repeated?
   
   There are usually no plans to air a film again anytime soon after it has been featured on "The Wonderful World of Disney," but keep watching the show for a potential repeat. For the latest episode schedule and information, please visit "The Wonderful World of Disney" Web site.

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3. Can I purchase a copy of one of the original films shown on your program?
   
   We're glad you enjoyed the show! Many of the films aired on "The Wonderful World of Disney" are available for rental or purchase. Please visit our Disney Video and DVD home page for more information.

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Contact Us

• Still have a comment or a question about Disney.com? Please use the Contact Us form.

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